Wyniki wyszukiwania - Biblioteka Nauki

1

An integrated approach for supply chain risk management

100%

Sukwadi R. , Caesar A.

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tom Vol. 14, no. 1

38--48

2

Airline service quality evaluation for Indonesian low-cost carriers based on Extenics innovation theory

80%

Sukwadi R. , Susanto A. , Liang Y.-C.

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tom Vol. 58, iss. 2

7--20

EN

Nowadays, the market is getting competitive in all aspects of the survival of the company. Companies, especially in the service industry, realize that in order to win the market, they need to explore new ways of delighting customers. The airline industry has played a vital role in Indonesia's modern development and competitiveness. Fierce competition and shrinking profits have impelled the airlines to stress upon improving the quality of the services being provided to the passengers. Passengers have become very specific about their service needs and often tend to shift to others that provide better services. Service quality has emerged as a critical consideration for airlines in the competitive global market, coinciding with Low-Cost Carriers' rapid proliferation (LCCs), bringing a paradigm shift in airline business strategy. Twenty-five service quality attributes identified through extensive literature review and results obtained through five modified AIRQUAL dimensions are fruitful for airline managers to address service quality issues. This paper aims to evaluate LCCs’ service quality in Indonesia using the Extenics innovation theory. The Extenics innovation theory is a kind of method with the combination of formalization, quantification, and logicalization. It is effectively applied to put forward creative ideas of new services of airlines. The concepts and principles of service attributes classification based on Extenics are also discussed. To consider interdependence and to calculate the relative importance of each criterion, the AHP method is applied. The study demonstrates and signifies that the Extenics theory and AHP method are promising and pragmatic evaluation model for customer-oriented airline strategic planning. This study has a number of practical implications for LCC airlines, its policy makers and managers. Findings of this study suggest that LCC airlines should focus on appropriate strategies for improving their customers’ satisfaction. Airlines should concern on service failures such as delays by providing extra customer care to supplement required material compensation and provide valuable objective feedback and information. A theoretical implication of this study is that Extenics innovation theory can classify and prioritize the service attributes of airlines. Further, the scope of future research works has been discussed at the end to conclude the paper.

3

A hybrid model of analytical network process and mixed-integer programming for selecting restaurant food supplier

70%

Silalahi A. , Sukwadi R. , Vanessa , Le M.-T. , Thu N. T. B.

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2023

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tom Vol. 51, no. 1

13--31

EN

Supplier selection is one of the essential processes of procurement in every business, including restaurants. Having good suppliers for restaurants is almost as important as having the best quality food. Many suppliers of food and beverages in Indonesia make it difficult for restaurant owners to choose the best. Therefore, determining the appropriate criteria for selecting suppliers and measuring the performance of suppliers is very crucial. This research aims to achieve maximum quality of raw material procurement in Sushi Man Restaurant, Kelapa Gading. The hybrid model is built using the Analytical Network Process (ANP) method and integrated with Mixed-Integer Programming (MIP) to be solved with Super Decision and LINGO software. The objectives of this hybrid model are to maximize performance and minimize procurement costs. The result shows that the optimum solution for salmon suppliers is PT. Indoguna Utama and PT. Ruangan Pendingin Indonesia, for chukka wakame’s supplier are PT. Indosps Bogatama Sukses and CV. Mulia Kencana, and for chukka idako’s supplier are PT. Indosps Bogatama Sukses and CV. Mulia Kencana. The other suppliers can still be used for the procurement in Sushi Man Restaurant, but their performance needs to be improved.

PL

Wybór dostawców jest jednym z podstawowych problemów decyzyjnych dla projektu wykorzystującego różne półprodukty i surowce. Widać to wyraźnie w przypadku restauracji. Posiadanie odpowiednich dostawców dla restauracji wiąże się z terminowym dostarczaniem surowców o odpowiedniej jakości. Wielu dostawców żywności i napojów w Indonezji utrudnia właścicielom restauracji wybór najlepszego. Dlatego ważne jest ustalenie odpowiednich kryteriów wyboru dostawców i ocena ich skuteczności. Przedstawione badania mają na celu osiągnięcie maksymalnej jakości pozyskiwanych surowców dla przykładowych restauracji. W artykule podano przykład restauracji: Sushi Man i Kelapa Gading. Do analitycznego modelowania problemu wykorzystano model hybrydowy. Model hybrydowy zbudowany jest metodą analitycznego procesu sieciowego (ANP), zintegrowanego z mieszanym programowaniem całkowitoliczbowym (MIP). Rozwiązanie problemu dla tak skonstruowanego modelu można przeprowadzić za pomocą dostępnego oprogramowania do rozwiązywania zadań badań operacyjnych. W przykładzie zawartym w pracy wykorzystano oprogramowanie: Super Decision oraz LINGO. Autorzy postawili sobie za cel maksymalizację efektywności dostawców i minimalizację kosztów zaopatrzenia. Zaprezentowane wyniki pokazują, jak praktycznie wykorzystać takie podejście do problemu.