In the paper the D3 discipline of the G8D method has been presented. In the presented procedure all decisions are made regarding the introduction of interim corrective actions - ICA. The algorithm of conduct for the discipline and the quality management tools that the discipline uses have been also presented. It has been also discusses how to proceed for the D3 discipline in determining temporary corrective actions for the NOK detail with the preceding actions in the D2 discipline.
In the present paper, the scope of the process line maintenance in the production plant has been presented. The issues associated with the basic functions and characteristics of the services dealing with this problem, which is crucial for the production plant, have been discussed. Modern CMMS (Computerized Maintenance Management Systems) have been discussed, while indicating their specific ad-vantages, among others, the possibility of keeping records of machinery and equipment, maintenance schedules and various types of alarms, which may disrupt or suspend the operation of production facilities, so that these systems ensure the safety of fault-free operation of machinery and equipment.
The article presents the CRM (Customer Relationship Management) philosophy. The principles of building the CRM strategy, enabling building and strengthening ties with the client (including ensuring its safety in relationship with a company), thanks to which the company can expect continuous sales, have been presented. Exemplary tools used in CRM (such as: call centre, contact centre, key account management) are listed and described. An attempt has been made to assess the cost-effectiveness of implementing the CRM philosophy in the enterprise based on the SWOT analysis. The strengths, weaknesses, opportunities and threats of such an undertaking were analysed, and the results were presented in the summary and final conclusions.
The G8D method is one of the methods used in quality management using quality management tools and designed to solve problems occurring in production processes. The method consists of 8 disciplines and ensures the required quality of both production processes and finished products. It may also be applied to the optimization of production processes, while ensuring their safety. In the article, the authors presented the method of using the D4 discipline algorithm of the G8D method allowing to detect the root cause of the problem in the process and to indicate the so-called escape point. The authors presented the course of action for discipline D4 undertaken when the root cause of the problem is to be analysed. The procedure is presented on an exemplary process of the projection welding of a nut.
Theoretical and experimental studies of new technology and equipment on the fulfilled cables and ropes of handling equipment are provided for diagnosis of main process. The result of the safe processing is steel fiber which is used further for production of a steel-fiber reinforced concrete. The research offered a number of essentially new diagnose methods which considerably increases engineering procedures of fiber production from waste.
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