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2 Organization and Management

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INNER CLIENT - PRACTICAL REALISATION OF THE ISO 9001 RULE

100%

Lukasinski W. , Sikora T.

Organization and Management

2008

nr 4(134)

83-96

The article aims at the presentation of the results of own empirical research relating to the problem of the practical realisation of the ISO 9001 rule - concentration on the client, in the realm of inner client, with the presentation of the meaning of using the assumptions of the Model of Management Development of Polish Quality Award as a tool improving men-power in an enterprise.

IMPROVING AND CORRECTIONAL COMPANY OPERATING MODEL (Model doskonalacy i korygujacy dzialanie organizacji)

100%

Lukasinski W. , Sikora T.

Organization and Management

2009

nr 1(135)

87-100

The aim of the article is presentation of results of authors' empirical research referring to a practical implementation of the principle of constant improvement. It shows importance of the management improvement process and presents the improving and correctional model which helps in practical support of implementation of the ISO 9001 rules.This assures the bettering of the existing company management system and optimizing of the level of relation between factors having an impact on a company's functioning.