Objectives: The article has two main purposes. On the one hand, it shows how public value is defined and through what management tools it is created. On the other hand, it presents how representatives of various scientific disciplines describe the desired features of instruments creating public value and, based on this, how they evaluate the existing tools. Research Design & Methods: We apply multiple factor analysis (MFA) on data collected from scholars from different scientific disciplines. The dimensions of various groups of methods described by the respondents made it possible to reveal the similarities and differences in their perceptions. Findings: The study demonstrates that a scientific disciplinal background can influence perceptions of the benefits of management methods to deliver public value. Knowledge of background can make public managers aware of prejudices towards particular tools as well as it helps identify the most adequate one for each dimension of public value. Contribution / Value Added: Our paper contributes to the body of knowledge of public value by showing how different perspectives can be integrated and helpful for describing diversified sets of tools. We outline how the respondents perceive the delivery of public value through management methods and, from this perspective, how they evaluate various tools. Article classification: research article JEL classification: H11, H83, C38
W opracowaniu przedstawiono brytyjską metodę Best Value jako jedną z najskuteczniejszych w doskonaleniu usług publicznych. Prezentacji dokonano w układzie: geneza metody, jej miejsce w nowym zarządzaniu publicznym, założenia aplikacyjne, w tym definicja wartości i strategii jej zwiększania, oraz metodyczne aspekty stosowania. Osobnym punktem opracowania jest zestawienie opinii na temat efektów Best Value, będących pochodną doświadczeń angielskich. Tekst kończy opis ograniczeń badania, wyznaczenie kierunków przyszłych analiz oraz wstępna ocena przydatności tej metody na gruncie krajowym.
EN
In the article, the English Best Value system is described as one of the more effective frameworks for public services improvement. The authors present the system in the following way: they describe its genesis and its place in the New Public Management concept, discuss the assumptions regarding its application, including the definition of value, the strategies of its increase, and methodological aspects of its implementation. They also compile opinions on the effects of the Best Value regime, and conclude with a statement on the limitations of their research, a discussion of future directions of analysis, and an attempt to evaluate its usability in the Polish context.
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