Warianty tytułu
Języki publikacji
Abstrakty
Purpose: This study aims to evaluate the operational performance and service quality of inland waterway transport in Warri Southwest, Nigeria, by examining the factors that influence them. Methodology: The study employs a quantitative research approach, using a structured questionnaire to collect data from 180 respondents. The data is analyzed using regression analysis and a structural equation model (SEM) with the help of PLS Software Version 13.0. Results: The findings indicate that cargo clearance, infrastructure quality, and storage facilities significantly influence the performance of agent operation in inland waterway transport (p=0.000). Staff performance also directly impacts the provision of logistical services, which affects customer service. However, jetty operations do not promote operational performance (p=0.075). Additionally, staff performance does not significantly influence the association between jetty operation and performance and the relationship between cargo clearance and infrastructure level (p=0.136, 0.388). Theoretical contribution: This study contributes to the literature on inland waterway transport by providing empirical evidence on the factors influencing operational performance and service quality. The findings can help inform the development of policies and strategies to improve the efficiency and effectiveness of inland waterway transport in Nigeria and other similar contexts. Practical implications: The study's recommendations include improving the quality of infrastructure, cargo clearance processes, and storage facilities to enhance operational performance. Additionally, investing in staff training and development can improve the provision of logistical services and, in turn, customer service. The study also suggests that the government and relevant stakeholders should prioritize the development of inland waterway transport to unlock its potential for socio-economic development, particularly in rural and hard-to-reach areas.
Rocznik
Tom
Strony
40--52
Opis fizyczny
Bibliogr. 17 poz., rys., tab., wykr.
Twórcy
autor
- Department of Transport and Nautical Science, Nigeria Maritime University Okerenkoko, Delta State, Nigeria, obioma.nwaogbe@futminna.edu.ng
autor
- Department of Transport and Nautical Science, Nigeria Maritime University Okerenkoko, Delta State, Nigeria
Bibliografia
- Abdulkadir, U. B., & Halimat, A. K. (2020). Inland water transport and urban mobility in Ikorodu-Ebutte Ero route, Lagos, Nigeria. Geosfera Indonesia, 5(1), 127-146. https://doi.org/10.19184/geosi.v5i1.14714
- Aderamo, A. J., & Magaji, S. A. (2010). Rural transportation and the distribution of public facilities in Nigeria: a case of Edu local government area of Kwara State. Journal of human ecology, 29(3), 171-179. https://doi.org/10.1080/09709274.2010.11906260
- Bayram, N. (2013). Yapısal eşitlik modellemesine giriş [Introduction to structural equation modeling]. Bursa: Ezgi Kitabevi.
- Gołębiowski, C. (2016). Inland water transport in Poland. Transportation Research Procedia, 14, 223-232. https://doi.org/10.1016/j.trpro.2016.05.058
- Hossain, N. U. I., Nur, F., Jaradat, R., Hosseini, S., Marufuzzaman, M., Puryear, S. M., & Buchanan, R. K. (2019). Metrics for assessing overall performance of inland waterway ports: A Bayesian network based approach. Complexity, 2019. https://doi.org/10.1155/2019/3518705
- Karagöz, Y. (2016). İstatistiksel Analizler, SPSS ve AMOS 23 Uygulamalı. 1. Baskı. Nobel Akademik Yayıncılık: Ankara.
- Kline, R.B (2011). Methodology in the social science, principle & practices of structural equation model (3rd.ed). Guelford Press, New York.
- Meydan, C. H., & Şeşen, H. (2011). Yapısal eşitlik modellemesi AMOS uygulamaları. Detay Yayıncılık.
- Nur, F., Marufuzzaman, M., Burch, R., Puryear, S. M., & Wall, E. S. (2018). Analyzing the competitiveness of inland waterway ports: An application of stochastic analytical hierarchy process. In IIE Annual Conference. Proceedings (pp. 47-52). Institute of Industrial and Systems Engineers (IISE).
- Nwankwo, U. V., & Ukoji, U. V. (2015). Boat accidents in Nigeria: General trends and risk factors (June 2006-May 2015). J. Adv. Res. Humani. Social Sci, 2, 1-9.
- Nwaogbe, O. R., Muhammed, A. L., Omoke, V., Ojekunle, J. A., & Chinda, E. (2020). Overall service quality of Nigeria Seaport: Case of Nigeria Hub port Apapa Port complex. LASU Journal of transport: An International Journal of the School of Transport, 2(1), 48-77.
- Nwaogbe, O. R., Nwuzor, O. A., Onyema, H. K., Evans, C., & Eru, J. (2020). An evaluation of port operations performance in Nigeria: case of Calabar free port. Transport & Logistics, 20(48), 60-72.
- Obed, B. C. N. (2013). A critical assessment of the inland waterways operations and management of the development of Nigerian maritime industry. Greener J. Environ. Manag. Public Saf, 2(2), 099-107. https://doi.org/10.15580/GJEMPS.2013.2.121012320
- Oni, S. I., & Okanlawon, K. (2006). Nigeria’s transport infrastructural development: an integral part of the national economic empowerment and development strategy (NEEDS). Journal of Social and Policy Issues, 3(2), 7-13.
- Owoputi, E. (2019). Examine the Impact of Inland Waterways Transportation on Socio-Economic Development of Ogun State Coastal Area of Nigeria. FUPRE Journal of Scientific and Industrial Research (FJSIR), 3(2), 57-75.
- Pidlisnyi, P. (2016). Inland water transport: History, problems, directions of development. Ukrainian Journal Ekonomist, (1), 10-20.
- Solomon, B., Otoo, E., Boateng, A., & Koomson, D. A. (2021). Inland waterway transportation (IWT) in Ghana: A case study of Volta Lake transport. International Journal of Transportation Science and Technology, 10(1), 20-33. https://doi.org/10.1016/j.ijtst.2020.05.002
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.baztech-663e3c9b-ca75-48ac-80bb-a7b2efedb6d4
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