Organization of Passenger Logistics Processes in the Perspective of Epidemic Conditions for Air Transport

• Autorzy: Robert Sałek
• Języki publikacji: EN

Abstrakty

EN

Purpose: The aim of the research is to analyze changes shaping the organization of passenger service processes in air transport during the epidemic. Design/methodology/approach: The main goal and partial goals resulting from the analyzes performed were achieved by using a developed research methodology that includes literature analysis, analysis of the research area, survey research and process mapping. Findings: The development of research results allowed us to observe differences in the structure of passenger service processes before and during the Covid-19 pandemic. Research limitations/implications: The conducted research was based on a selected representative entity, which is an international airport. Future studies in other ports should be considered to increase the study area and diversify the study population. Practical implications: It is possible to use the developed methodology to standardize passenger service processes in an epidemic situation for various modes of transport. Social implications: Based on the experience of the Covid-19 pandemic, standardization of processes may contribute to improving the quality of services provided and increasing the sense of security of users. Originality/value: The article presents an individual approach to the issues of process designing using the developed research methodology. The work can be used by passenger logistics operators to develop their own passenger service procedures in an epidemic situation. (original abstract)

Słowa kluczowe

PL

Zarządzanie procesami; Transport lotniczy; COVID-19; Transport pasażerski

EN

Process management; Air transport; COVID-19; Passenger transport

• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2023
• Numer: z. 184 Współczesne zarządzanie = Contemporary Management
• Strony: 459-477

Twórcy

autor

Robert Sałek

• Częstochowa University of Technology

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Identyfikatory

DOI

10.29119/1641-3466.2023.184.23