Nowa wersja platformy, zawierająca wyłącznie zasoby pełnotekstowe, jest już dostępna.
Przejdź na https://bibliotekanauki.pl

PL EN


Preferencje help
Widoczny [Schowaj] Abstrakt
Liczba wyników
2022 | z. 158 Modernity of Industry and Sciences = Nowoczesność przemysłu i nauki | 607-622
Tytuł artykułu

Constructs of Quality Relations in Cooperation of Innovative Enterprises with Scientific and Research and Development Institutions

Autorzy
Treść / Zawartość
Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
Purpose: The aim of the article is to learn about the attitudes of innovative enterprises representatives towards the strength and importance of relations in regard to scientific/research and development institutions. Design/methodology/approach: The presented analyzes constitute a part of a broader study on the determinants of the quality of relations between enterprises in the quadruple helix. The article focuses on the enterprise - scientific institutions plane. The research was carried out with the use of CATI method on a sample of 200 innovative enterprises Findings: The results show that in the case of the relationships strength, communication is an important construct in relation to scientific and R&D institutions, while in the case of the relationships importance it is commitment. The significance of trust and satisfaction with regard to the strength and importance of the relationship between an innovative enterprise and scientific and research and development institutions was not indicated. Moreover a high positive correlation was indicated between the individual relationship quality constructs. Research limitations/implications: The research sample is a limitation. The research was conducted on a sample of 200 innovative enterprises, but only 22.5% declared maintaining relations with scientific and research and development institutions. Practical implications: The article indicates which quality constructs should be paid attention to by representatives of scientific and research institutions in managing relations with enterprises. Originality/value: The article indicates that in some aspects of relationship management, commitment and communication are more important components than trust and satisfaction.(original abstract)
Twórcy
  • Bialystok University of Technology
Bibliografia
  • 1. Ahamed, A.F.M.J., Skallerud, K. (2013). Effect of Distance and Communication Climate on Export Performance: The Mediating Role of Relationship Quality. Journal of Global Marketing, Vol. 26, No. 5, pp. 284-300, https://doi.org/10.1080/08911762.2013.830170.
  • 2. Anderson, J.C., Hakansson, H., Johanson, J. (1994). Dyadic Business Relationships Within a Business Network Concept. Journal of Marketing, Vol. 58, No. 4, pp. 1-15, https://doi.org/10.1177%2F002224299405800401.
  • 3. Anderson, J.C., Narus, J.A. (1990). A Model of Distribution Firm and Manufacturing Firm Working Partnerships. Journal of Marketing, Vol. 54, No. 1, pp. 42-59, https://doi.org/10.1177/002224299005400103.
  • 4. Athanasopoulou, P. (2009). Relationships Quality: a Critical Review and Research Agenda. European Journal of Marketing, Vol. 43, No. 5/6, pp. 583-610, https://DOI:10.1108/03090560910946945.
  • 5. Barry, J.M., Doney, P.M. (2011). Cross-cultural Examination of Relationships Quality. Journal of Global Marketing, Vol. 24, No. 4, pp. 305-323, https://doi.org/10.1080/ 08911762.2011.602321
  • 6. Blunsdon, B., Reed, K. (2003). The Effect of Technical and Social Conditions on Workplace Trust. International Journal of Human Resource Management, Vol. 14, No. 1, pp. 12-27, https://doi.org/10.1080/09585190210158493.
  • 7. Bojar, M., Machnik-Słomka, J. (2014). Model potrójnej i poczwórnej helisy w budowaniu współpracy sieciowej dla rozwoju innowacyjnych projektów regionalnych. Zeszyty Naukowe Politechniki Śląskiej. Organizacja i Zarządzanie, No. 1923(76), pp. 99-111.
  • 8. Carayannis, E., Campbell, D., (2011). Open Innovation Diplomacy and a 21st Century Fractal Research, Education and Innovation (FREIE) Ecosystem: Building on the Quadruple and Quintuple Helix Innovation Concepts and the "Mode 3" Knowledge Production System. Journal of the Knowledge Economy, Vol. 2, No. 3, pp. 327-372, https://doi.org/10.1007/s13132-011-0058-3.
  • 9. Carayannis, E.G., Barth, T.D., Campbell, D., (2012). The Quintuple Helix Innovation Model: Global Warming as a Challenge and Driver for Innovation. Journal of Innovation and Entrepreneurship, Vol. 1, No. 2, pp. 1-12, doi:https://doi.org/10.1186/2182-5372-1-2.
  • 10. Chu, Z., Wang, Q. (2012). Drivers of Relationship Quality in Logistics Outsourcing in China. Journal of Supply Chain Management, Vol. 48, No. 3, pp. 78-96, DOI:10.1111/ j.1745-493X.2011.03259.x.
  • 11. Czakon, W. (2005). Ku systemowej teorii przewago konkurencyjnej przedsiębiorstwa. Przegląd Organizacji, No. 5, pp. 5-8.
  • 12. Czerniachowicz, B., Świadek, A. (2014). Działalność sfery badawczo-rozwojowej w funkcjonowaniu przedsiębiorstw w województwie lubuskim. Zeszyty Naukowe Uniwersytetu Szczecińskiego. Finanse, Rynki Finansowe, Ubezpieczenia, Vol. 804, No. 67, pp. 565-576.
  • 13. Danik, L. (2017). Wpływ kultury na jakość relacji w międzynarodowej współpracy przedsiębiorstw. Warszawa: Oficyna Wydawnicza SGH.
  • 14. De Bürca, S., Fynes, B., Roche, E. (2004). Evaluating Relationship Quality in a Business-to-Business Context. Irish Journal of Management, Vol. 25, No. 2, pp. 61-75.
  • 15. de Wulf, K., Odekerken-Schröder, G., Iacobucci, D. (2001). Investments in Consumer Relationships: A Cross Country and Cross-industry Exploration. Journal of Marketing, Vol. 65, No. 4, pp. 33-50, https://doi.org/10.1509/jmkg.65.4.33.18386.
  • 16. Fynes, B., De Bürca, S. Marshall, D. (2004). Environmental Uncertainty, Supply Chain Relationship Quality and Performance. Journal of Purchasing & Supply Management, Vol. 10, No. 4-5, pp. 179-190, DOI:10.1016/j.pursup.2004.11.003.
  • 17. Fynes, B., Voss, C., De Bürca, S. (2005). The Impact of Supply Chain Relationship Quality on Quality Performance. International Journal of Production Economics, Vol. 96, No. 3, pp. 339-354, DOI:10.5923/j.logistics.20160501.02.
  • 18. Ghzaiel, K., Akrout, F, (2012). Dimensions and Antecedents of Relationship Quality in a Business-to-Business Context: an Exploratory Study. Journal of Supply Chain and Customer Relationship Management, pp. 1-17, DOI: 10.5171/2012.589977.
  • 19. Gundlach, G.T., Achrol R.S., Mentzer J.T., (1995). The Structure of Commitment in Exchange. Journal of Marketing, Vol. 59, No. 1, pp. 78-92, https://doi.org/10.2307/ 1252016.
  • 20. Hajli, M.N. (2014). The Role of Social Support on Relationship Quality and Social Commerce. Technological Forecasting & Social Change, Vol. 87, No. C, pp. 17-27, DOI: 10.1016/j.techfore.2014.05.012.
  • 21. Hennig-Thurau, T., Gwinner, K.P., Gremler, D.D. (2002). Understanding Relationship Marketing Outcomes. An Integration of Relational Benefits and Relationship Quality. Journal of Service Research, Vol. 4, No. 3, pp. 230-247, https://doi.org/10.1177% 2F1094670502004003006.
  • 22. Heroux, L., Hammoutene, A. (2012). Relationship Marketing in the American and Canadian Export Sectors: a Matter of Trust. The Journal of American Academy of Business, Vol. 18, No. 1, pp. 39-46.
  • 23. Holmlund, M. (2008). A Definition Model, and Empirical Analysis of Business-to-Business Relationship Quality. International Journal of Service Industry Management, Vol. 19, No. 1, pp. 1-46, http://dx.doi.org/10.1108/09564230810855707.
  • 24. Hoopner, J.J., Griffith, D.A., White, R.C. (2015). Reciprocity in Relationship Marketing: a Cross-Cultural Examination of the Effects of Equivalence and Immediacy on Relationship Quality and Satisfaction with Performance. Journal of International Marketing, Vol. 23, No. 4, pp. 64-83, https://doi.org/10.1509%2Fjim.15.0018.
  • 25. https://stat.gov.pl/cps/rde/xbcr/wroc/ASSETS_Dzialalnosc_badawcza_i_rozwojowa.pdf.
  • 26. Inków, M. (2017). Zaufanie a przewaga konkurencyjna przedsiębiorstw. Handel wewnętrzny, Vol. 6, No. 371, pp. 104-111.
  • 27. Jap, S.D., Anderson E. (2003). Safeguarding Interorganizational Performance and Continuity Under Ex Post Opportunism. Management Science, Vol. 49, No. 12, pp. 1684-1701, https://doi.org/10.1287/mnsc.49.12.1684.25112.
  • 28. Jiang, Z., Shiu, E., Henneberg, S., Naude, P. (2016). Relationship Quality in Business to Business Relationships - Reviewing the Current Literatures and Proposing a New Measurement Model. Psychology & Marketing, Vol. 33, No. 4, pp. 297-313, https://doi.org/ 10.1002/mar.20876.
  • 29. Kolemba, A. (2009). Relacje przedsiębiorstwa z otoczeniem jako instrument budowania przewagi konkurencyjnej. In: M. Cisek (Ed.), Kapitał relacyjny w nowoczesnej gospodarce. Warszawa: Studio Emka.
  • 30. Kühne, B., Gellynck, X., Weaver, R.D. (2013). The Influence of Relationship Quality on the Innovation Capacity in Traditional Food Chains, Supply Chain Management: An International Journal, Vol. 18, No. 1, pp. 52-65, https://doi.org/10.1108/ 13598541311293177.
  • 31. Kumar, N., Scheer, L.K., Steenkamp, J.B.E. (1995). The Effects of Supplier Fairness on Vulnerable Resellers. Journal of Marketing Research, Vol. 32, No. 1, pp. 54-65, https://doi.org/10.1177%2F002224379503200107.
  • 32. Lages, C., Lages, C.R., Lages, L.F. (2005). The REQUAL Scale: a Measure of Relationship Quality in Export Market Ventures. Journal of Business Research, No. 54, pp. 1040-1048. doi:10.1016/j.jbusres.2004.03.001.
  • 33. Lavoie, J.R., Daim, T. (2019). Technology Transfer: A Literature Review. In: T. Daim, M. Dabić, N. Başoğlu, J.R. Lavoie, B.J. Galli (Eds.), R&D Management in the Knowledge Era. Challenges of Emerging Technologies (pp. 421-438). Cham: Springer.
  • 34. Leonidou, L.C., Palihawadana, D., Theosiou, M. (2006) An Integrated Model of the Behavioural Dimensions of Industrial Buyer-Seller Relationships. European Journal of Marketing Vol. 40, No. 1/2, pp. 145-173, DOI: 10.1108/03090560610637365.
  • 35. Leonidou, L.C., Samiee, S., Aykol, B., Talias, M.A. (2014). Antecedents and Outcomes of Exporter-Importer Relationship Quality: Synthesis, Meta-Analysis, and Directions for Further Research. Journal of International Marketing, Vol. 22, No. 2, pp. 21-46. https://doi.org/10.1509/jim.13.0129.
  • 36. Leszczyński, G. (2014). Adaptacja w relacjach business-to-business. Uwarunkowania i efekty. Poznań: Wydawnictwo Uniwersytetu Ekonomicznego w Poznaniu.
  • 37. Lewicka, D., Krot, K., Książek, D. (2016). Metodyczne aspekty badania zaufania w naukach o zarządzaniu. Zeszyty Naukowe Uniwersytetu Ekonomicznego w Krakowie, Vol. 7, No. 955, pp. 41-56, DOI: 10.15678/ZNUEK.2016.0955.0703.
  • 38. Lewin, J.E. (2009). Business Customers' Satisfaction: What Happens When Suppliers Downsize? Industrial Marketing Management, Vol. 38, pp. 283-299, https://doi.org/ 10.1016/j.indmarman.2007.11.005.
  • 39. Liang, T.-P., Ho, Y.-T., Li, Y.-W., Turban, E. (2011). What Drives Social Commerce: The Role of Social Support and Relationship Quality. International Journal of Electronic Commerce, Vol. 16, No. 2, pp. 69-90, https://doi.org/10.2753/JEC1086-4415160204.
  • 40. Malhotra, N.K. (2010). Marketing research. An applied orientation. London: Pearson Higher Education.
  • 41. Moczydłowska, J.M., Korombel, A., Bitkowska, A. (2017). Relacje jako kapitał organizacji. Warszawa: Difin.
  • 42. Mohaghar, A., Ghasemi, R. (2011). A Conceptual Model for Supply Chain Relations Quality and Supply Chain Performance by Structural Equation Modeling: a Case Study in the Iranian Automotive Industry. European Journal of Social Sciences, Vol. 21, No. 3, pp. 456-470.
  • 43. Mohr, J.J., Sohi, R.S. (1995). Communications Flows in Distribution Channels: Impact on Assessments of Communication Quality and Satisfaction. Journal of Retailing, Vol. 71, No. 4, pp. 393-416, https://doi.org/10.1016/0022-4359(95)90020-9.
  • 44. Morgan, R.M., Hunt, S.D. (1994). The Commitment-Trust Theory of Relationship Marketing. Journal of Marketing, Vol. 58, No. 3, pp. 20-38, https://doi.org/ 10.2307/1252308.
  • 45. OECD (2018). Podręcznik Frascati 2015. Zalecenia dotyczące pozyskiwania i prezentowania danych z zakresu działalności badawczej i rozwojowej. Warszawa: GUS.
  • 46. Paulraj, A., Lado A.A., Chen, I.J. (2008). Inter-Organizational Communication as a Relational Competency: Antecedents and Performance Outcomes in Collaborative Buyer-Supplier Relationships. Journal of Operations Management, Vol. 26, pp. 45-64, https://doi.org/10.1016/j.jom.2007.04.001.
  • 47. Roberts, K., Varki, S., Brodie, R. (2003). Measuring the Quality of Relationships in Consumer Services: an Empirical Study. European Journal of Marketing, Vol. 37, No. 1-2, pp. 169-196, DOI 10.1108/03090560310454037.
  • 48. Ryciuk, U. (2013). Zaufanie międzyorganizacyjne - konceptualizacja, operacjonalizacja i pomiar. Przegląd Organizacji, No. 12, pp. 33-38, https://doi.org/10.33141/po.2013.12.06.
  • 49. Samiee, S., Walters, P. (2003). Relationship Marketing in an International Context: A Literature Review. International Business Review, Vol. 12, No. 2, pp. 193-214, https://doi.org/10.1016/S0969-5931(02)00096-3.
  • 50. Sankowska, A. (2011). Wpływ zaufania na zarządzanie przedsiębiorstwem. Perspektywa wewnątrzorganizacyjna. Warszawa: Difin.
  • 51. Skarmeas, D., Robson, M.J. (2008). Determinants of Relationship Quality in Importer-Exporter Relationships. British Journal of Management, Vol. 19, No. 2, pp. 171-184, DOI: 10.1111/j.1467-8551.2007.00537.x.
  • 52. Stach, P. (2010). Jakość relacji z interesariuszami. Ekonomika i Organizacja Przedsiębiorstwa, No. 1, pp. 41-46.
  • 53. Szopik-Depczyńska, K. (2009). Uwarunkowania działalności badawczo-rozwojowej w przedsiębiorstwach. In: W. Janasz (Ed.), Innowacje w strategii rozwoju organizacji w Unii Europejskiej (pp. 170-191). Warszawa: Difin.
  • 54. Tikkanen H., Alajoutsijärvi, K. (2002). Customer Satisfaction in Industrial Markets: Opening up the Concept. Journal of Business & Industrial Marketing, Vol. 17, No. 1, pp. 25-42, DOI: 10.1108/08858620210415181.
  • 55. Tomaszuk, A., Wasiluk, A. (2021) Przedsiębiorstwo w poczwórnej helisie. Białystok: Oficyna Wydawnicza Politechniki Białostockiej.
  • 56. Tu, C., Hwang, S.H., Wong, J.Y. (2014). How Does Cooperation Affect Innovation in Micro-Enterprises? Management Decision, Vol. 52, No. 8, pp. 1390-1409, https://doi.org/10.1108/MD-07-2013-0388.
  • 57. Tung, B., Carlson, J. (2013). Modelling a Formative Measure of Relationship Quality and its Effects: Evidence from the Hong Kong Retail Banking Industry. Services Marketing Quarterly, Vol. 34, No. 2, pp. 139-158, https://doi.org/10.1080/15332969.2013.770674.
  • 58. Ulaga, W., Eggert, A. (2006). Relationship Value and Relationship Quality: Broadening the Nomological Network of Business-to-Business Relationships. European Journal of Marketing, Vol. 40, No. 3/4, pp. 311-327, https://doi.org/10.1108/03090560610648075.
  • 59. Vieira, A.L., Winklhofer, H., Ennew, C.T. (2008). Relationship Quality: a Literature Review and Research Agenda. Journal of Customer Behaviour, Vol. 7, No. 4, pp. 269-291, DOI: https://doi.org/10.1362/147539208X386833.
  • 60. Walter, A. (2003). Relationship-Specific Factors Influencing Supplier Involvement in Customer New Product Development. Journal of Business Research, Vol. 56, No. 9, pp. 721-733, https://doi.org/10.1016/S0148-2963(01)00257-0.
  • 61. Walter, A., Ritter, T. (2003). The Influence of Adaptations, Trust, and Commitment on Value-Creating Functions of Customer Relationships. Journal of Business & Industrial Marketing, Vol. 18, No. 4/5, pp. 353-365, https://doi.org/10.1108/08858620310480250.
  • 62. Wasiluk, A., Tomaszuk, A. (2020). Organizacja w sieci relacji. Białystok: Oficyna Wydawnicza Politechniki Białostockiej.
  • 63. Whipple, J.M., Lynch, D.F., Nyaga, G.N. (2010). A Buyer's Perspective on Collaborative Versus Transactional Relationships. Industrial Marketing Management, Vol. 39, pp. 507-518, https://doi.org/10.1016/j.indmarman.2008.11.008.
  • 64. Woo, K., Ennew, Ch.T. (2004). Business-to-Business Relationship Quality: an IMP Interaction-Based Conceptualization and Measurement. European Journal of Marketing, Vol. 38, No. 9/10, pp. 1252-1271, https://doi.org/10.1108/03090560410548960
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171658060
JavaScript jest wyłączony w Twojej przeglądarce internetowej. Włącz go, a następnie odśwież stronę, aby móc w pełni z niej korzystać.