Czasopismo
Tytuł artykułu
Warianty tytułu
Języki publikacji
Abstrakty
Objective: The aim of this paper is to explore accountants' views on the usage of Robotic Process Automation technology (RPA) which brings efficiency increase.
Research Design & Methods: An online survey has been addressed to over 500 respondents from international companies, where 160+ complete answers were received from the most important types of organizations in the business services industry. The non-parametric rho Spearman correlation coefficient and the nonparametric Kruskal-Wallis test and business case for the RPA implementation efficiency were used.
Findings: Based on the research results obtained, it should be emphasized that robotization technologies which raise the efficiency of financial and accounting services make an important impact on the efficiency of modern business services sector. Application of RPA assumes replacing work of an existing employee with the use of dedicated software (software robots) to support activities, primarily repeated and uncomplicated, characterized by a low number of exceptions.
Implications & Recommendations: RPA application is commonly used in modern business services, particularly in the areas of Finance, Accounting, IT and Human Resources Management. By utilizing RPA technology, the effectiveness of operations increases while reducing workload, minimizing possible errors in the process. The greatest efficiency resulting from the RPA implementation was observed in the Accounts Payable department, to a lesser extent in the General Ledger department and in the Tax section. The assessment of managers in terms of the effects of RPA implementation is unequal, while for Business, IT Process Outsourcing companies (BPO / ITO), Shared Service Centers (SSC), Consulting / Advisory companies and their customers no significant differences were found.
Contribution & Value Added: The article presents an assessment of the effectiveness of the use of Robotic Process Automation in Process Outsourcing companies (BPO / ITO) and Shared Service Centers (SSC) operating in Poland. It is one of the first studies of this type for enterprises operating in Poland. The article uses a relatively large number of responses (160+) from the respondents. In the previous studies in the literature, the answers obtained came from a much smaller number of respondents and were conducted in the form of direct interviews. In the article, the group of respondents consists not only of managers of outsourcing companies, but also auditing companies and clients of outsourcing companies. The article also presents a financial simulation of the effectiveness of BPO / ITO and SSC using Robotic Process Automation, which additionally validates the responses obtained in the questionnaire. (original abstract)
Research Design & Methods: An online survey has been addressed to over 500 respondents from international companies, where 160+ complete answers were received from the most important types of organizations in the business services industry. The non-parametric rho Spearman correlation coefficient and the nonparametric Kruskal-Wallis test and business case for the RPA implementation efficiency were used.
Findings: Based on the research results obtained, it should be emphasized that robotization technologies which raise the efficiency of financial and accounting services make an important impact on the efficiency of modern business services sector. Application of RPA assumes replacing work of an existing employee with the use of dedicated software (software robots) to support activities, primarily repeated and uncomplicated, characterized by a low number of exceptions.
Implications & Recommendations: RPA application is commonly used in modern business services, particularly in the areas of Finance, Accounting, IT and Human Resources Management. By utilizing RPA technology, the effectiveness of operations increases while reducing workload, minimizing possible errors in the process. The greatest efficiency resulting from the RPA implementation was observed in the Accounts Payable department, to a lesser extent in the General Ledger department and in the Tax section. The assessment of managers in terms of the effects of RPA implementation is unequal, while for Business, IT Process Outsourcing companies (BPO / ITO), Shared Service Centers (SSC), Consulting / Advisory companies and their customers no significant differences were found.
Contribution & Value Added: The article presents an assessment of the effectiveness of the use of Robotic Process Automation in Process Outsourcing companies (BPO / ITO) and Shared Service Centers (SSC) operating in Poland. It is one of the first studies of this type for enterprises operating in Poland. The article uses a relatively large number of responses (160+) from the respondents. In the previous studies in the literature, the answers obtained came from a much smaller number of respondents and were conducted in the form of direct interviews. In the article, the group of respondents consists not only of managers of outsourcing companies, but also auditing companies and clients of outsourcing companies. The article also presents a financial simulation of the effectiveness of BPO / ITO and SSC using Robotic Process Automation, which additionally validates the responses obtained in the questionnaire. (original abstract)
Czasopismo
Rocznik
Tom
Numer
Strony
7-21
Opis fizyczny
Twórcy
autor
autor
- Cracow University of Economics, Poland
autor
- Cracow University of Economics
autor
- Cracow University of Economics, Poland
Bibliografia
- ABSL. (2019). Business Services sector in Poland 2019. https://absl.pl/storage/app/uploads/public/5d0/7a1/406/5d07a140668f0191663458.pdf
- Andrzejewski, M., & Dunal, P. (2021). Artificial intelligence in the curricula of postgraduate studies in financial management: Survey results. International Entrepreneurship Review, 7(4), 89-93. https://doi.org/10.15678/IER.2021.0704.07
- Asatiani, A., Penttinen, E., Ruissalo, J., & Salovaara, A. (2020). Knowledge workers' reactions to a planned introduction of robotic process automation-Empirical evidence from an accounting firm. In: R. Hirschheim, A. Heinzl & J. Dibbern (Eds.), Information Systems Outsourcing (pp. 413-452). Springer. https://doi.org/10.1007/978-3-030-45819-5_17
- Borrego, A.C., Pardal, P., & Carreira, F.J.A. (2020).The accountant in the digital era and the Covid-19. http://hdl.handle.net/10400.26/34171
- Brooks, C., Gherhes, C., & Vorley, T. (2020). Artificial intelligence in the legal sector: pressures and challenges of transformation. Cambridge Journal of Regions, Economy and Society, 13(1), 135-152.
- Cooper, L.A., Holderness Jr, D.K., Sorensen, T.L., & Wood, D.A. (2019). Robotic process automation in public accounting. Accounting Horizons, 33(4), 15-35.
- Cooper, L., Holderness, D.K., Sorensen, T.L., & Wood, D.A. (2021). Perceptions of Robotic Process Automation in Big 4 Public Accounting Firms: Do Firm Leaders and Lower-Level Employees Agree?. Journal of Emerging Technologies in Accounting. https://doi.org/10.2308/JETA-2020-085
- Eikebrokk, T.R., & Olsen, D.H. (2020). Robotic Process Automation and Consequences for Knowledge Workers; a Mixed-Method Study. In: M. Hattingh, M. Matthee, H. Smuts, I. Pappas, Y.K. Dwivedi, M. Mäntymäki (Eds.), Responsible Design, Implementation and Use of Information and Communication Technology (pp. 114-125). Springer. https://doi.org/10.1007/978-3-030-44999-5_10.
- Engberg, S., & Sordal, T. (2019). Robotic Process Automation and its Effects on Job Characteristics. Master thesis 15 HEC, course INFM10 in Information Systems. Lund.
- Fernandez, D., & Aman, A. (2018). Impacts of Robotic Process Automation on Global Accounting Services. Asian Journal of Accounting and Governance, 9, 123-131. https://doi.org/10.17576/AJAG-2018-09-11
- Gotthardt, M., Koivulaakso, D., Paksoy, O., Saramo, C., Martikainen, M., & Lehner, O. (2020). Current state and challenges in the implementation of smart robotic process automation in accounting and auditing. ACRN Journal of Finance and Risk Perspectives, 9(1), 90-102. https://doi.org/10.35944/jofrp.2020.9.1
- Gulin, D., Hladika, M., & Valenta, I. (2019). Digitalization and the Challenges for the Accounting Profession. Proceedings of the ENTRENOVA-ENTerprise REsearch InNOVAtion Conference (Online), vol. 5, no. 1, 428-437. https://doi.org/10.12948/issn14531305/23.4.2019.06
- Kaka, E.J. (2020). The COVID-19 crisis, risk compliance and its aftermath on professional accountants. Indonesian Journal of Accounting and Governance, 4(1), 65-81.
- Kaya, C.T., Türkyılmaz, M., & Birol, B. (2019). Impact of RPA technologies on accounting systems. Muhasebe ve Finansman Dergisi, 1(82), 235-250. https://doi.org/10.25095/mufad.536083
- Kokina, J., & Blanchette, S. (2019). Early evidence of digital labor in accounting: Innovation with Robotic Process Automation. International Journal of Accounting Information Systems, 35, 100431.
- Lee, J., Suh, T., Roy, D., & Baucus, M. (2019). Emerging technology and business model innovation: The case of artificial intelligence. Journal of Open Innovation: Technology, Market and Complexity, 5(3), 44.
- Madakam, S., Holmukhe, R., & Jaiswal, D.K. (2019). The future digital work force: robotic process automation (RPA). Journal of Information Systems and Technology Management, 16, 1-18. https://doi.org/10.4301/S1807-1775201916001
- Osman, C.C.(2019). Robotic Process Automation: Lessons Learned from Case Studies. Informatica Economica, 23(4), 66-75.
- Osmundsen, K., Iden, J., & Bygstad, B. (2019). Organizing robotic process automation: balancing loose and tight coupling. Proceedings of the 52nd Hawaii international conference on system sciences. HICSS, Hawaii, 6918-6926. https://doi.org/10.24251/HICSS.2019.829
- Özdoğan, B. (2017). The future of accounting profession in an era of start-ups. Accounting and corporate reporting-today and tomorrow, 10.
- Ribeiro, J., Lima, R., Eckhardt, T., & Paiva, S. (2021). Robotic Process Automation and Artificial Intelligence in Industry 4.0-A Literature review. Procedia Computer Science, 1(181), 51-58. https://doi.org/10.1016/j.procs.2021.01.104
- Rîndașu, S-M.(2017). Emerging information technologies in accounting and related security risks-what is the impact on the Romanian accounting profession. Journal of Accounting and Management Information Systems, 16(4), 581-609.
- Seasongood, S. (2016). A case for robotics in accounting and finance. Financial Executive, 32, 31-39.
- Shaffer, K.J., Gaumer, C.J., & Bradley, K.P. (2020). Artificial intelligence products reshape accounting: time to retrain. Development and learning in organizations: an international journal, 34(6).
- Sieja, M., & Wach, K. (2019). The Use of Evolutionary Algorithms for Optimization in the Modern Entrepreneurial Economy: Interdisciplinary Perspective. Entrepreneurial Business and Economics Review, 7(4), 117-130. https://doi.org/10.15678/EBER.2019.070407
- Soni, N., Sharma, E.K., Singh, N., & Kapoor, A. (2019). Impact of Artificial Intelligence on Businesses: from Research. Innovation, Market Deployment to Future Shifts in Business Models, 1905-2209.
- Stancheva-Todorova, E.P. (2018). How artificial intelligence is challenging accounting profession. Journal of International Scientific Publications Economy & Business, 12, 126-141.
- Syed, R., Suriadi, S., Adams, M., Bandara, W,. Leemans, S.J., Ouyang, C.,& Reijers, H.A. (2020). Robotic process automation: contemporary themes and challenges. Computers in Industry, 115, 1-55. https://doi.org/10.1016/j.compind.2019.103162.
- Szmajser, R., Kędzior, M., & Andrzejewski, M. (2019). Wpływ wysokich technologii i umiędzynarodowienia prowadzonej działalności. In: W. Skoczylas & K. Kochański (Eds.), Rachunkowość jako źródło informacji na potrzeby zarządzania wartością dla interesariuszy (pp. 37-41). Wydawnictwo Uniwersytetu Szczecińskiego.
- Van Looy, A. (2020). Adding Intelligent Robots to Business Processes: A Dilemma Analysis of Employees' Attitudes. In: D. Fahland, Ch. Ghidini, J. Becker & M. Dumas (Eds.), Business Process Management (pp. 435-452). Springer. https://doi.org/10.1007/978-3-030-58666-9_25
- Zel, S., & Kongar, E. (2020). Transforming digital employee experience with artificial intelligence. In 2020 IEEE/ITU International Conference on Artificial Intelligence for Good (AI4G) (pp. 176-179). IEEE.
- Zenuni, B., Begolli, T., & Ujkani, M. (2014). Impact of information technology in the accounting profession. Proceedings of the 5-th International Conference "Information System and Technology Innovations: "Projecting trends to New Economy".
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171657972
JavaScript jest wyłączony w Twojej przeglądarce internetowej. Włącz go, a następnie odśwież stronę, aby móc w pełni z niej korzystać.