The Relationship Between Consultants and Clients in a Tourism Sector

• Autorzy: Dalia Perkumienė , Edita Abalikštienė , Rasa Merkienė
• Języki publikacji: EN

Abstrakty

EN

Relationship between clients and consultants reveals and develops during the process of communication, for then not only do people interact, but also get to know each other. Methods of consulting should be based on information and applied in a more precise and understandable manner. Clients and consultants should discuss and argue when trying to protect their opinion, as well as to develop tolerance to the weaknesses of others. Empirical survey showed that clients consider the factors which, in their opinion, directly determine the efficiency of consulting to be more important. Consultants, similarly to clients claim that the factors of various capacities and competence are also relevant. However, factors related to the methodology of consulting are considered to be of the same importance. When assessing the influence of interpersonal factors to Client and consultant relationship, both the consultants and clients indicated the importance and ability to manage conflicts as one of the important aspects of ethical conduct during a consultation. However, clients considered the factor of communication skills to be of a higher importance. They wished the consultant had tried to look from their angle and even eager for an emotional contact. (original abstract)

Słowa kluczowe

PL

Doradca; Klient; Usługi turystyczne; Relacje z klientami

EN

Consultant; Customer; Tourism services; Relationships with customers

• Czasopismo: Nowoczesne Systemy Zarządzania
• Rocznik: 2017
• Tom: 12
• Numer: nr 2
• Strony: 179-188

Twórcy

autor

Dalia Perkumienė

• Aleksandras Stulginskis University, Lithuania

autor

Edita Abalikštienė

• Kaunas Forestry and Environmental Engineering University of Applied Sciences, Lithuania

autor

Rasa Merkienė

• Aleksandras Stulginskis University, Lithuania

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Identyfikatory

DOI

https://doi.org/10.37055/nsz/129436