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Tytuł artykułu
Autorzy
Warianty tytułu
Narzędzia przywódcze i techniki w kompleksowym zarządzaniu jakością
Języki publikacji
Abstrakty
In working on quality management use of tools, techniques and models always plays a role. From the great variety of available techniques and models, organisations select the ones which are most applicable them to their own unique situation. Although there have been many techniques and models developed over the years there are few which are prominent if look at the use of them in organisations. For the organisations described, in the end, the techniques are nothing more than enablers for the development of the organisations competences. An important variable is found in the task maturity (knowledge of, and experience with, quality concept, techniques, tools and philosophy) and psychological maturity (the ability to face certain responsibilities) of the employees(original abstract)
Twórcy
autor
- Slovak Technical University in Bratislava, Slovak Republic
Bibliografia
- Hardjoho T.W.: The European Way to Excellence. In.: Directorate General III Industry, European Commission. 2002.ISBN 1 901305007.
- Šalgovičová J. a kol: Meranie spokojnosti zákazníka z pohľadu manažérstva kvality a marketingu. SP SYNERGIA 2006. ISB 80-969390-6-8.
- Mĺkva M.: Komunikácia a jej význam v systéme manažérstva kvality. In.: Zborník z vedeckého seminára z medzinárodnou účasťou KIK 2005 Nové trendy v manažérstve kvality. Bratislava: STU,2005,s.107-111. ISBN 80- 227-2230-8
Typ dokumentu
Bibliografia
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