The Problems of Consumerʼs Protection in the Financial Market in Ukraine : Empirical Research

• Autorzy: Sophia Lobozynska

Warianty tytułu

Problemy ochrony praw konsumentów w sektorze usług finansowych Ukrainy : badanie empiryczne

• Języki publikacji: EN

Abstrakty

Celem artykułu było przedstawienie ochrony konsumentów na rynku usług finansowych na Ukrainie. W toku badań empirycznych, na podstawie informacji pozyskanych z kwestionariusza ankietowego, wypełnionego przez 1500 respondentów ustalono zakres działań podejmowanych przez niezadowolonych, z jakości usług finansowych konsumentów a także opisano charakter naruszeń ich praw. Ponadto, szczególną uwagę skupiono na identyfikacji poziomu wiedzy finansowej i poszukiwaniu skutecznych mechanizmów ochrony praw konsumentów. Z przeprowadzonych badań wynika, że uzasadniona jest konieczność opracowania i przyjęcia Narodowej Strategii ochrony praw konsumentów usług finansowych oraz zwiększenie wiedzy finansowej ludności.(abstrakt oryginalny)

EN

The article presents the results of empirical research of rights protection of consumer of financial services in Ukraine. It revealed the scope and nature of the violations of the rights of financial services consumers, and the actions of the respondents for the protection of their rights. Special attention is focused on identifying the level of financial literacy of people and finding effective tools of consumer rights protection. The need for the development and adoption of the National Strategy for rights protection of consumers of financial services market and increasing of financial literacy were proved.(original abstract)

Słowa kluczowe

PL

Ochrona konsumenta; Rynki finansowe; Nadzór nad rynkiem finansowym

EN

Consumer protection; Financial markets; Financial market supervision

• Czasopismo: Finanse i Prawo Finansowe
• Rocznik: 2017
• Tom: 4
• Numer: nr 3
• Strony: 65-79

Twórcy

autor

Sophia Lobozynska

• Ivan Franko L'viv National University, Ukraine

Bibliografia

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• Information of the National Commission for State Regulation of Financial Services Markets about the results of the work made with citizens complains, 2017, [Web resource] - URL: https://nfp.gov.ua/content/materiali.html).
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• The High-level Principles on Financial Consumer Protection were endorsed by the G20 Finance Ministers and Central Bank Governors (G20/OECD Task Force on Financial Consumer Protection, "Update Report on the Work to Support the Implementation of the G20 High-Level Principles on Financial Consumer Protection", 2012, [Web resource] - URL: http://www.oecd.org/daf/fin/financial-education/G20EffectiveApproachesFCP.pdf.
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Identyfikatory

DOI

10.18778/2391-6478.3.15.06