Nowa wersja platformy, zawierająca wyłącznie zasoby pełnotekstowe, jest już dostępna.
Przejdź na https://bibliotekanauki.pl

PL EN


Preferencje help
Widoczny [Schowaj] Abstrakt
Liczba wyników
2016 | 2 (16) | nr 2 | 74-93
Tytuł artykułu

Comparing Consumers' Value Perception of Luxury Goods : Is National Culture a Sufficiently Explanatory Factor?

Treść / Zawartość
Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
The aim of this paper is to explore the grounds for commonalities and differences between customers' value perception of luxury goods (CVPL) from different countries. An international e-questionnaire was conducted amongst 1,193 respondents. Data from 5 different countries (Saudi Arabia, Turkey, Germany, Portugal and Poland) were analyzed with adopted and modified scales from Wiedmann, Henning, and Siebels [2009], Vigneron and Johnson [2004] and Holbrook and Morris [1999, 2006]. The country comparison of functional, social and hedonic value components in CVPL indicates strong cultural grounds for the existing differences, but diverges from similar studies in the field. Differences between CVPL between countries cannot be sufficiently explained by reference to the cultural traits of the specific country setting (for example, Hofstede's cultural dimensions). CVPL is more an outcome of a subtle interplay between the economic, cultural and religious facets of the given country. Longitudinal studies of dynamic interplay between economic, social and cultural country-specific factors explain the differences and commonalities in a far more precise and detailed manner than referring only to a single category of explanatory factors. Research shows the need for "glocal" marketing strategies within the luxury goods sector when it comes to the local CVPL attributes. (original abstract)
Rocznik
Tom
Numer
Strony
74-93
Opis fizyczny
Twórcy
  • Poznań University of Economics, Poland
  • Polytechnic Institute of Porto
  • Firat Universityrat
  • TU Bergakademie Freiberg, Faculty of Economics
Bibliografia
  • Adler, N.J., 1991, International Dimensions of Organizational Behavior, 2nd ed., PWS-KENT, Boston, MA.
  • Alserhan, B.A. et al., 2014, Measuring Luxury Brand Consumption and Female Consumers' Religiosity in the UAE, Journal of Developmental Entrepreneurship, 19(02):1450009, http://www.worldscientific.com/doi/abs/10.1142/S1084946714500095.
  • Anderson, J.C., Narus, J.A., 1998, Business Marketing: Understand What Customers Value, Harvard Business Review, vol. 76, no. 6: 53-65.
  • Bahar, T., Hanzaee, K.H., 2011, The Impact of Culture on Luxury Consumption Behaviour among Iranian Consumers, Journal of Islamic Marketing, vol. 2, iss. 3: 309-328.
  • Bain & Company, 2015, Luxury Goods Worldwide Market Study, http://www.bain.com/ publications/articles/luxury-goods-worldwide-market-study-winter-2015.aspx.
  • Berger, P.L., 1986, The Capitalist Revolution: Fifty Propositions about Prosperity, Equality, and Liberty, Basic Books, New York, NY.
  • Bernstein, L., 1999, Luxury and the Hotel Brand, Cornell Hotel and Restaurant Administration Quarterly, (February): 47-53.
  • Berry, C.J. 1994, The Idea of Luxury: A Conceptual and Historical Investigation, Cambridge University Press, Cambridge.
  • Bond, M.H., 2002, Reclaiming the Individual from Hofstede's Ecological Analysis - A 20- year Odyssey: Comment on Oyserman et al., Psychological Bulletin, 128(1): 73-77.
  • Chevalier, M., Lu, P., 2010, Luxury China: Market Opportunities and Potential, John Wiley & Sons (Asia), Hoboken.
  • Chevalier, M., Mazzalovo, G., 2008, Luxury Brand Management: A World of Privilege, Singapore: Wiley.
  • CIA, 2016, The World Factbook, www.cia.gov/library/publications/the-world-factbook/ geos/gm.html [access: 29.02.2016].
  • De Mooij, M., 2010, Global Marketing and Advertising: Understanding Cultural Paradoxes, 3rd ed, CA: Sage, Thousand Oaks.
  • Delloite, 2016, Global Powers of Luxury Goods 2016, http://www2.deloitte.com/global/ en/pages/consumer-business/articles/gx-cb-global-powers-of-luxury-goods.html.
  • Dubois, B., Czellar, S., 2002, Report Prestige Brands or Luxury Brands? An Exploratory Inquiry on Consumer Perceptions, http://archive-ouverte.unige.ch/unige:5816\ n20/04/2012.
  • Dubois, B., Duquesne, P., 1993, The Market for Luxury Goods: Income versus Culture, European Journal of Marketing, 27: 35-44.
  • Dubois, B., Laurent,G., 1993, Is There a Euro-consumer for Luxury goods? European Advances in Consumer Research, 1: 58-69.
  • Dubois, B., Laurent, G., 1994, Attitudes toward the Concept of Luxury: An Exploratory Analysis, Asia-Pacific Advances in Consumer Research, 1: 273-278.
  • Dubois, B., Laurent, G., Czellar, S., 2001, Consumer Rapport to Luxury: Analyzing Complex and Ambivalent Attitudes, Consumer Research Working Paper, no. 736, HEC, Jouy-en-Josas, France.
  • Dubois, B., Paternault, C., 1997, Does Luxury Have a Home Country? An Investigation of Country Images in Europe, Marketing & Research Today, 25: 79-85.
  • Eggert, A, Ulaga, W., 2002, Customer Perceived Value: A Substitute for Satisfaction in Bsiness Markets?, Journal of Business Industrial Marketing, 17(2/3): 107-118.
  • Euromonitor International, 2015, Luxury Goods in Germany, www.euromonitor.com/ luxury-goods-in-germany/report [access: 1.03.2016].
  • Flint, D.J., Woodruff, R.B., 2001, The Initiators of Changes in Customers' Desired Value: Results from a Theory Building Study, Industrial Marketing Management, vol. 30, no. 4: 321-337.
  • Gale, Bradley T., 1994, Managing Customer Value. Creating Quality and Service that Customers Can See, The Free Press, New York.
  • GfK, 2015, Germans' Purchasing Power Climbs Two Percent, www.gfk-geomarketing. com [access: 1.03.2016].
  • Hall, E.T., Hall, M.R., 1990, Understanding Cultural Differences: Germans, French, and Americans, Intercultural Press, Yarmouth, ME.
  • Haubl, R., 2003, Neidisch sind immer die anderen: über die Unfähigkeit zufrieden zu sein, 3rd ed., C.H. Beck, Munich, Germany.
  • Hill, C.W.L., 2012, International Business: Competing in the Global Marketplace, 9th ed, McGraw-Hill, New York, NY.
  • Hofstede, G., 2001, Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations, 2nd ed, Sage, Thousand Oaks, CA.
  • Hofstede, G., 2016, The Hofstede Centre, www.geert-hofstede.com/countries.html [access: 29.02.2016].
  • Hofstede, G., Hofstede, G.J., 2005, Cultures and Organizations: Software of the Mind, 2nd ed, McGraw-Hill, New York, NY.
  • Holbrook, Morris, B., 1999, Consumer Value: A Framework for Analysis and Research, Routledge, London.
  • Holbrook, Morris, B., 2006, Consumption Experience, Customer Value and Subjective Personal Introspection; An Illustrative Photographic Essay, Journal of Business Research, 59 (June): 714-725.
  • Kapferer, J.-N., 1997, Managing Luxury Brands, Journal of Brand Management, 4: 251-260.
  • Kapferer, J-N., 1998, Why Are We Seduced by Luxury Brands?, Journal of Brand Management, 6: 44-49.
  • Kapferer, J.-N., Bastien, V., 2009, The Specificity of Luxury Management: Turning Marketing upside Dow,. Journal of Brand Management, 16(5-6): 311-322.
  • Kastanakis, M.N., Balabanis, G., 2012, Between the Mass and the Class: Antecedents of the "Bandwagon" Luxury Consumption Behavior, Journal of Business Research, 65(10): 1399-1407.
  • Kim, H.S., Moon, H.K., Choo, H.J., Yoon, N.H., 2011, The Effect of Fashion Luxury Consumption Values on the Intention to Maintain Brand Relationship. Differences among Segmented Markets Based on Purchasing Patterns, Journal of Korean Society of Clothing and Textiles, 35: 408-420.
  • Klopf, D.W., 1998, Intercultural Encounters: The Fundamentals of Intercultural Communication, 4th ed., Morton Publishing Company, Englewood, CO.
  • Kuang-peng, H., Chen, A.H., Peng, N., Hackley, C. Rungpaka, A.T., 2011, Antecedents of Luxury Brand Purchase Intention, The Journal of Product and Brand Management, vol. 20 no. 6: 457-467.
  • Leibenstein, H., 1950, Bandwagon, Snob, and Veblen Effects in the Theory of Consumers' Demand, Quarterly Journal of Economics, 64: 183-207.
  • Lustig, M.W., Koester, J., 2013, Intercultural Competence, 7th ed., Pearson Education, Boston, MA.
  • Nueno, J.L. Quelch J.A., 1998, The Mass Marketing of Luxury, Business Horizons, (November - December): 61-68.
  • O' Cass, A., Frost, H., 2002, Status Brands: Examining the Effects of Non-product Brand Associations on Status and Conspicuous Consumption, Journal of Product & Brand Management, vol.11, no. 2: 67-88.
  • OECD, 2016, OECD Better Life Index: Germany, www.oecdbetterlifeindex.org/countries/Germany [access: 1.03.2016].
  • Okonkwo, U., 2007, Luxury Fashion Branding, Palgrave Macmillan, Basingstoke.
  • Overby, J.W., Woodruff, R.B., Gardial, S.F., 2005, The Influence of Culture upon Consumers' Desired Value Perceptions: A Research Agenda, Marketing Theory, 5(2): 139-163.
  • Payne, A., Holt, S., 2001, Diagnosing Customer Value: Integrating the Value Process and Relationship Marketing, British Journal of Management, 12(2): 159-182.
  • Ravald, A., Grönroos, C., 1996, The Value Concept and Marketing, European Journal of Marketing, 30(2): 19-30.
  • Redding, S.G., 1990, The Spirit of Chinese Capitalism, Walter de Gruyter, New York.
  • Schneider, S.C., Barsoux, J.-L., 2003, Managing across Cultures, Pearson Education, Essex, UK.
  • Schwartz, S.H., 1994, Are There Universal Aspects in the Content and Structure of Human Values?, Journal of Social Issues, 50(4): 19-45, Doi: 10.1111/j.1540-4560.1994. tb01196.x.
  • Shukla, P., 2010, Status Consumption in Cross-national Context. Socio-psychological, Brand and Situational Antecedents, International Marketing Review, 27: 108-129.
  • Shukla, P., Purani, K., 2012, Comparing the Importance of Luxury Value Perceptions in Cross-national Contexts, Journal of Business Research, 65(10): 1417-1424.
  • Slater, S.F., 1997, Developing a Customer Value-based Theory the Firm, Journal of the Academy of Marketing Science, 25 (March): 162-167.
  • Sondergaard, M., 1994, Hofstede's Consequences: A Study of Reviews, Citations, and Replications, Organization Studies, 15(3): 447-456, Doi: 10.1177/017084069401500307.
  • Spiteri, J.M., Dion, P.A., 2004, Customer Value, Overall Satisfaction, End-User Loyalty, and Market Performance in Detail Intensive Industries, Industrial Marketing Management, 33(8): 675-687.
  • Teimourpour, B., Hanzaee, K.H., 2011, The Impact of Culture on Luxury Consumption Behaviour among Iranian Consumers, Journal of Islamic Marketing, 2(3): 309-328, http://doi.org/10.1108/17590831111164822.
  • Teimourpour, B., Hanzaee, K.H., 2014, An Analysis of Muslims' Luxury Market in Iran, Journal of Islamic Marketing, 5(2): 198-209, http://doi.org/10.1108/JIMA- 01-2013-0002.
  • Tjahjono, G., 2011, Religiosity Materialism and Luxury Brand Preference, cils.law.unimelb.edu.au/download.cfm.
  • Triandis, H.C., 1989, The Self and Social Behavior in Differing Cultural Contexts, Psychological Review, 96: 506-520.
  • Trompenaars, F., Hampden-Turner, C., 2012, Riding the Wave of Culture: Understanding Diversity in Global Business,3rd ed, McGraw-Hill, New York, NY.
  • Tsai, S.P., 2005, Impact of Personal Orientation on Luxury-brand Purchase Value: An International Investigation, International Journal of Market Research, 47: 429-454.
  • Tynan, C., McKechnie, S., Chhuon, C., 2010, Co-creating Value for Luxury Brands, Journal of Business Research, 63(11): 1156-1163.
  • Vargo, S.L., Lusch R.F., 2004, Evolving to a New Dominant Logic for Marketing, Journal of Marketing, 68 (January): 1-17.
  • Vigneron, F., Johnson, L.W., 1999, A Review and a Conceptual Framework of Prestige-seeking Consumer Behavior, Academy of Marketing Science Review, 1: 1-15.
  • Vigneron, F., Johnson, L.W., 2004, Measuring Perceptions of Brand Luxury, Journal of Brand Management, vol. 11, no. 6: 484-506.
  • Wang, Y., Lo, H.P., Chi, R., Yang, Y., 2004, An Integrated Framework for Customer Value and Customer-Relationship-Management Performance: A Customer-Based Perspective from China, Managing Service Quality, 14(2-3): 169-182.
  • Wiedmann, K.P., Hennings, N., Siebels, A., 2009, Value-based Segmentation of Luxury Consumption Behavior, Psychology & Marketing, vol. 26, no. 7: 625-651.
  • Wong, A., Chung, Y., Zaichkowsky, J.L., 1999, Understanding Luxury Brands in Hong Kong, European Advances in Consumer Research, 4: 310-316.
  • Woodruff, R.B., 1997, Customer Value: The Next Source for Competitive Advantage, Journal of the Academy of Marketing Science, 25: 139-153, http://dx.doi.org/10.1007/ BF02894350.
  • Woodruff, B., Gardial S., 1996, Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction, Blackwell Publications, Cambridge, MA. www.mckinseyonmarketingandsales, 2014.
  • Zeithaml, A., 1988, Consumer Perceptions of Price, Quality, and Value: A Means-end Model and Synthesis of Evidence, Journal of Marketing, 52 (July): 2-22.
  • Zhan, L., He, Y., 2012, Understanding Luxury Consumption in China: Consumer Perceptions of Best-known Brands, Journal of Business Research, 65(10): 1452-1460.
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171440578
JavaScript jest wyłączony w Twojej przeglądarce internetowej. Włącz go, a następnie odśwież stronę, aby móc w pełni z niej korzystać.