TQM and Organizational Culture as Significant Factors in Ensuring Competitive Advantage : a Theoretical Perspective

• Autorzy: Alexandra Jancikova , Karel Brychta
• Języki publikacji: EN

Abstrakty

EN

The aim of the paper is to analyse TQM and organizational culture as factors influencing business performance on the present demanding markets. It provides more complex view of TQM concept and role of organization culture within successful TQM implementation. The paper presents core principles of TQM and some issues concerning TQM implementation. The core principles of TQM - continuous improvement and customer satisaction - play vital part in sustaining company´s competitiveness in present competitive environment. Considering the organizational culture is the driving force of TQM implementation, its role is discussed further in the paper. (original abstract)

Słowa kluczowe

PL

Zarządzanie przez jakość; Model Europejskiej Fundacji Zarządzania Jakością (EFQM); Przewaga konkurencyjna; Wdrożenie systemów

EN

Total Quality Management (TQM); European Foundation for Quality Management Model (EFQM); Competitive advantage; Implementation of systems

• Czasopismo: Economics & Sociology
• Rocznik: 2009
• Tom: 2
• Numer: nr 1
• Strony: 80-95

Twórcy

autor

Alexandra Jancikova

• Masarykova Univerzita, Brno, Czech Republic

autor

Karel Brychta

• Masarykova Univerzita, Brno, Czech Republic

Bibliografia

• 1. Agus, A. (2005). The Structural Linkages between TQM, Product Quality Performance, and Business Performance: Preliminary Empirical Study in Electronics Companies. Singapore Management Review, vol. 27, No. 1, pp. 87-105.
• 2. Bertram, D. (1993). The Role of Junior and Middle Level Management in TQM, Technical Communications (Publishing) Ltd., Letchworth.
• 3. Brust, P.J. and Gryna, F.M. (2002). Quality and Economics: Five Key Issues - Links include nation´s growth, export advanteages and improved living standards. Quality Progress, vol. 35 , No. 10, pp. 64-69.
• 4. Committed to Excellence Information Brochure 2005, 20 pgs.
• 5. Dale, B.G. et al. (2000). Quality is dead in Europe - long live excellence - true or false?. Quality Focus, vol. 4, No. 3, pp. 4-10.
• 6. Dellana, S. A., & Hauser, R. D.: Toward defining the quality culture. Engineering Management Journal (June), 1999, s. 11-15.
• 7. Deming, W. E. (1986). Out of the crisis. Cambridge, MA, MIT Press.
• 8. Denison, D. R., & Spreitzer, G. M.:Organizational culture and organizational development, Research in Organizational Change and Development, 5, 1991, pp. 1-21.
• 9. Dictionary of Economics - Oxford Reference 2004. Dated 16 February 2004, available at http://www.oxfordreference.com
• 10. Feigenbaum, A.V. and Feigenbaum, D.S. (2004). The Future of Quality: Customer Value. Quality Progress, vol. 37, No. 11, pp. 24-29.
• 11. Frehr, H. (1999). Total Quality Management. UNIS, Praha
• 12. García-Bernal, J. et al. (2003). Total Quality Management in Firms: Evidence from Spain. The Total Quality Management Journal, vol. 11, No. 3, pp. 20-34.
• 13. Grant, G.C. et al. (2003). Self assessment: use at operational level to promote continuous improvement. Production Planning & Control, vol. 14, No. 1, pp. 82-89.
• 14. Hildebrandt, S., Kristensen, K., Kanji, G. And Dahlgaard, J. J. (1991). Quality culture and TQM. Total Quality Management, vol. 2, no. 1, pp. 1 - 15.
• 15. Hoisington, S. and Naumann, E. (2003). The Loyalty Elephant. Quality Progress, vol. 36, No. 2, pp. 33 - 41.
• 16. Irani, Z., Beskese, A. And Love, P. E. D. (2004). Total quality management and corporate culture: Constructs of organizational excellence. Technovation, vol. 24, issue 8, August, pp. 643 -650.
• 17. Ishikawa, K. (1994). Co je celopodnikové řízení jakosti. Japonská cesta, Bartoň - QSU, České Budějovice.
• 18. Juran, J. (1989). Juran on Leadership for Quality: An Executive Handbook, The Tree Press, New York.
• 19. Kanji, G. K. & Yui, H. (1997). Total quality culture. Total Quality Management, vol. 8, no. 6, pp. 417 - 428.
• 20. Kanji, G. K. & Wallace, W. (2000). Business excellence through customer satisfaction. Total Quality Management, vol. 11, no. 7, pp. 979-998.
• 21. Kroeber A.L. & Kluckhohn C. (1952). Culture: A Critical Review of Concepts and Definitions. Peabody Museum, Cambridge, MA
• 22. Kujala, J. (2002). Total Quality Management as Cultural Phenomena - A conceptual model and empirical illustration. Dissertation: University of Technology, Espoo, Finland.
• 23. Lakhe, R. R. And Mohanty, R. P. (1994). Total quality management: concepts, evolution and acceptability in developing economies. International Journal of Quality & Reliability Management, vol. 11, no. 9, pp. 9-33.
• 24. Liberatore, R. L. (1993). The culture factor and quality. Quality Progress, December, pp. 61 - 61.
• 25. Lukášová, R., Nový, I. et al. (2004). Organizační kultura: Od sdílených hodnot a cílů k vyšší výkonnosti podniku, Grada Publishing, Praha.
• 26. MacDonald, J. (1993). TQM: Does it Always Work?, Technical Communications (Publishing) Ltd., Letchworth.
• 27. Mann, R. and Voss, M. (2000). An innovative process improvement approach that integrates ISO 9000 with the Baldrige framework. Benchmarking: An International Journal, vol. 7, No. 2, pp. 128-45.
• 28. Martín-Castilla, J.I. (2002). Possible Ethical Implications in the Deployment of the EFQM Excellence Model. Journal of Business Ethics, vol. 39, No. 1-2, pp. 125-134.
• 29. Maull, R., Brown, P. and Cliffe, R. (2001). Organisational Culture and Quality Improvement. International Journal of Operations and Production Management, Vol. 21, no. 3, May, pp. 302-327
• 30. McAdam, R. and Henderson, J. (2004). Influencing the future of TQM: internal and external driving factors. International Journal of Quality & Reliability, vol. 21, No. 1, pp. 55-71.
• 31. Quinn, R. E., & Rohrbaugh, J. (1981).A competing values approach to organizational effectiveness. Public Productivity Review, 5, pp. 122-140.
• 32. Pun, K. (2001). Cultural influences on total quality management adoption in Chinese enterprises: An empirical study. Total Quality Management, vol. 12, no. 3, pp. 323 - 342.
• 33. Rudzki, R.A. (2004). The Adventages of Partnering Well. Supply Chaing Management Review, vol. 8, No. 2, pp. 44 - 51.
• 34. Ruiz-Carillo, JIC and Fernandez-Ortiz, R. (2005). Theoretical foundation of the EFQM model: the resource-based view', Total Quality Management & Business Excellence, vol. 16, No. 1, p. 31.
• 35. Schein, E. H.: Organizational Culture and Leadership. San Francisco, Jossey Bass Publishers, 1992.
• 36. Souza-Poza, A., Nystrom, H. and Wiebe, H. (2001). A cross-cultural study of the differing effects of corporate culture on TQM in three countries. Intercultural Journal of Quality & Reliability Management, vol. 18, no. 7, pp. 744-761.
• 37. Sun, H. et al. (2004). The trajectory of implementing ISO 9000 standards versus total quality management in Western Europe. The International Journal of Quality & Reliability Management, vol. 21, No. 2/3, pp. 131-153.
• 38. Tata, J. And Prasad, S. (1998). Cultural and structural constraints on total quality management implementation. Total Quality Management, vol. 9, no. 8, pp. 703 - 710.
• 39. Troy, K. And Schein, L. (1995). The quality culture: Manufacturing versus services. Managing Service Quality, vol. 5, no. 3, pp. 45 - 47.
• 40. Vokurka, R. J. and Lummus, R. R. (2003). Supply Chain Management: Better Supply Chains With Baldrige. Quality Progress, vol. 36, No. 4, pp 51 - 57.
• 41. Wang, Y. and Lo, H.P. (2003). Customer-focused performance and the dynamic model for competence building and leveraging: A resource based view. The Journal of Management Development, vol. 22, No. 5/6, pp. 483-526
• 42. Westbrook, J. D. (1993). Organizational culture and its relationship to TQM. Industrial Management, January/February 1993, pp. 1-3.

Identyfikatory

DOI

10.14254/2071-789X.2009/2-1/8