Nowa wersja platformy, zawierająca wyłącznie zasoby pełnotekstowe, jest już dostępna.
Przejdź na https://bibliotekanauki.pl

PL EN


Preferencje help
Widoczny [Schowaj] Abstrakt
Liczba wyników
Czasopismo
2012 | 45 | 1 | 3-13
Tytuł artykułu

The Role of Employee Relations in the Level of Internal Integration between Logistics and Marketing Functions: the Case of Slovenian Retail Companies

Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
Negative employee relations in companies are a ubiquitous phenomenon which, on one hand, may result in dissatisfaction and inefficiency of employees and, on the other hand, disappointing work results. The basis of research work for the following paper forms a definition of internal integration and its level as well as connection with the level of efficiency of inter-functional relations. The empirical part of the research paper examines the influence positive relations between functions may have on the level of internal integration. More specifically, the analysis focuses on employee relations from logistics and marketing functions. The research is based on the quantitative analysis of data acquired from a survey carried out at Slovenian retail companies.
Wydawca
Czasopismo
Rocznik
Tom
45
Numer
1
Strony
3-13
Opis fizyczny
Daty
wydano
2012-01-01
online
2012-02-07
Twórcy
  • Faculty of Logistics, University of Maribor, Mariborska 7, 3000 Celje, Slovenia
  • University of Maribor, Slomškov trg 15; 2000 Maribor; Slovenia
Bibliografia
  • Ahmed, P. K. & Rafiq, M. (2003). Internal marketing issues and challenges, European Journal of Marketing, 37 (9), 1177-1186, DOI: 10.1108/03090560310498813[Crossref]
  • Anderson, J. C., Hakansson, H. & Johanson, J. (1994). Dadic Business Relationships Within Business Network Contex, Journal of Marketing, 58 (1), 1-13.[Crossref]
  • Ariño, A., Torre, J. & Smith Ring, P. (2005). Relational quality and inter-personal trust in strategic alliances, European Management Review, 2 (1),15-27, DOI: 10.1057/palgrave.emr.1500026[Crossref]
  • Barki, H. & Pinsonneault, A. (2005). A Model of Organizational Integration, Implementation Effort, and Performance, Organization Science, 16 (2), 165-179, DOI: 10.1287/orsc.1050.0118[Crossref]
  • Berry, L. L. (1981). The employee as customer, Journal of Retail Banking, 3 (1), 25-29.
  • Blois, K. (2006). The Boundaries of the Firm - A Question of Interpetation?, Industry and Innovation, 13 (1), 135-150, DOI:10.1080/13662710600684308[Crossref]
  • Bove, L. L., & Johnson, L. W. (2001). Customer Relationships with Service Personel: Do we measure Closeness Quality or Strenght, Journal of Business Research, 54 (3), 189-197, DOI: 10.1016/S0148-2963(00)00122-3[Crossref]
  • Bowersox, D. J., Closs, D. J. & Stank, T. P. (2000). Ten Mega-Trends that Will Revolutionize Supply Chain Logistics, Journal of Business Logistics, 21 (2), 1-17.
  • Brown, D. (1983). Managing Conflict at Organizatio.nal Interfaces, Addison-Wesley Publishing Company, New York.
  • Bunduchi R. (2008). Trust, power and transaction costs in B2B exchanges - a socio-economic approach, Industrial Marketing Management, 37(5), 610-622, DOI: 10.1016/j.indmarman.2007.05.003[WoS][Crossref]
  • Burns, T. & Stalker, G. L. (1961). The Management of Innovation, Tavistock, London.
  • Christopher, M. (1996). From Brand Values to Costumer Value, Journal of Marketing Practice, 2 (1), 55-66, DOI: 10.1108/EUM0000000000007[Crossref]
  • Coyle, J. J., Bardi, E. J. & Langley, J. C. Jr. (2003). The Management of Business Logistics, A Supply Chain Perspective, South-Western Thomson Learning, Ohio.
  • Daugherty, P. J., Chen, H., Mattioda, D. D. & Grawe, S. J. (2009). Marketing/Logistics Relationships: Influence on Capabilities and Performance, Journal of Business Logistics, 30 (1), 1-18, DOI: 10.1002/j.2158-1592.2009.tb00096.x[Crossref][WoS]
  • Deshpande R. & Webster, F. E. Jr. (1989). Organizational Culture and Marketing: Defining the Research Agenda, Journal of Marketing, January, 3-15, DOI: 10.2307/1251521[Crossref]
  • Ellinger, A. E., Daugherty, P. J. & Scott, B. K. (2000). The Relationship between Marketing/Logistics Interdepartmental Integration and Performance in U. S. Manufacturing Firms: An Empirical Study, Journal of Business Logistics, 21 (1), 1-22.
  • Ellinger, A. E. (1997). The relationship between marketing/logistics interdepartmental integration and performance in U. S. manufacturing firms: An empirical study. Doctoral Dissertation, University of Georgia, Athens.
  • Fayol, H. (1949). General and Industrial Management, Pittman, London.
  • Gordon, G. G. (1991). Industry determinants of organizational culture, Academy of Management Review, 16, 396-415.
  • Griffin, A., & Hauser, J. R. (1996). Integrating R&D and Marketing: A Review and Analysis of the Literature, Journal of Product Innovation Management, 13 (1), 191-215, DOI: 10.1016/0737-6782(96)00025-2[Crossref]
  • Gupta, A. K., Raj, S. P. & Wilemon, D. (1986). A model for studying RandD-marketing interface in the product innovation process, Journal of Marketing, 50 (2), 7-17, DOI: 10.2307/1251596[Crossref]
  • Gupta, A. K., Raj, S. P. & Wilemon, D. (1985). The R&D marketing interface in high-technology firms, Journal of Product Innovation Management, 2, 12-24, DOI: 10.1111/1540-5885.210012[Crossref]
  • Holmlund, M. (2004). Analyzing business relationships and distinguishing different interaction levels, Industrial Marketing Management, 33 (4), 279-287, DOI: 10.1016/S0019-8501(03)00057-9[Crossref]
  • Kahn, K. B. & Mentzer, J. T. (1998). Marketing's Integration with Other Departments, Journal of Business Research, 42 (1), 53-62, DOI: 10.1016/S0148-2963(97)00068-4[Crossref]
  • Lambe, C. J., Wittmann, C. M. & Speakmann, R. E. (2001). Social Exchange Theory and Research on Business-to-Business Relational Exchange, Journal of Business Marketing, 8 (1), 1-36, DOI: DOI: 10.1300/J033v08n03_01[Crossref]
  • Lawrence, P. R., & Lorsch, J. W. (1967). Differentiation and integration in complex organizations, Administrative Science Quarterly, 12 (1), 1-47.[Crossref]
  • Lorsch, J. W. (1965). Product Innovation and Organization, The Macmillan Company, New York.
  • Lynch, J. & Whicker, L. (2008). Do logistics and marketing understand each other? An empirical investigation of the interface activities between logistics and marketing, International Journal of Logistics: Research and Applications, 11 (3), 167-178, DOI:10.1080/13675560701602708[WoS][Crossref]
  • Morash, E. A., Dröge, C. & Vickery, S. (1997). Boundary-spanning interfaces between logistics, production, marketing and new product development, International Journal of Physical Management, 27 (5/6), 43-62, DOI: 10.1108/09600039610128267[Crossref]
  • Morgan, R. M. & Hunt, S. D. (1994). The Commitment-Trust Theory of Relationship Marketing, Journal of Marketing, 58 (1), 20-25, DOI: 10.2307/1252308[Crossref]
  • Murphy, P. R. & Poist, R. F. (1996). Comparative views of logistics and marketing practitioners regarding interfunctional coordination, International Journal of Physical Distribution and Logistics Management, 27 (5/6):, 350-369, DOI: 10.1108/09600039610128249[Crossref]
  • Pervaiz, K. A. & Mohammed, R. (2003). Internal marketing issues and challenges, European Journal of Marketing, 37 (9), 1177-1186, DOI: 10.1108/03090560310498813[Crossref]
  • Pfefer, J. & Salancik, G. (1978). The External Control of Organizations, Harper and Row, New York.
  • Ritter, T., Wilkinson, I. F. & Johnston, W. J. (2004). Managing in Complex Business Networks, Industrial Marketing Management, 33 (3), 175-183, DOI: 10.1016/j.indmarman.2003.10.016[WoS][Crossref]
  • Schweer, M., & Thies, B. (2003). Vertrauen als Organisationsprinzip, Verlag Hans. Bern: Huber.
  • Sheth, J. N. & Parvatiyar, A. (1993). The evolution of relationship marketing, Sixth Conference on Historical Thought in Marketing: 1-39, Atlanta.
  • Shipley, D. (1994). Achieving cross functional coordination for marketing implementation, Management decision, 32 (8), 17-20, DOI: 10.1108/00251749410069444[Crossref]
  • Song, M., X. & Parry, M. E. (1992). The R&D-marketing interface in Japanese high-technology firms, Journal of Product Innovation Management, 9 (2), 91-112, DOI: 10.1016/0737-6782(92)90002-T[Crossref]
  • Song, M. X. (1991). An Empirical Investigation of the RandD/ Marketing Interface in Japanise High - Technology Firms. Doctoral Dissertation, University of Virginia, Charlottesville.
  • Souder, W. E. & Sherman, J. D. (1993). Organizational Design and Organizational Development solutions to the Problem of R&D Marketing Integration, Research in Organizational Change and Development, 7, 181-215.
  • Thompson, J. D. (1967) Organization in Action, McGraw-Hill, New York.
  • Ule, M. (2005). Psihologija komuniciranja, Univerza v Ljubljani, Fakulteta za družbene vede.
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.doi-10_2478_v10051-012-0001-9
JavaScript jest wyłączony w Twojej przeglądarce internetowej. Włącz go, a następnie odśwież stronę, aby móc w pełni z niej korzystać.