Enterprise’s evaluation according to the Polish Quality Award’s criteria

• Autorzy: Michalska-Ćwiek, J.
• Języki publikacji: EN

Abstrakty

EN

Purpose: The purpose of the study is to describe the activities in the self-evaluation process of the investigated firm on the example of The Polish Quality Award model. Design/methodology/approach: This study presents a case study of selected Polish organization that was evaluated according to The Polish Quality Award’s criterions. The firm was selected in order to clarify how this evaluation process could be used to improve organisational performance. Findings: The own researches proved that The Polish Quality Award Model is the efficient tool for a self-assessment, and also the example of excellence to which organization should aim. By using such a model organization can check on which stage in the way to excellence it is, model makes possible identification of areas needing improvement, rates existing initiatives: removes double activities and identifies failures. Own researches allowed to direct activities to liquidation the weak sides and threats and allowed to improve system. Research limitations/implications: An interesting area of further research would be a comparison of different organizations with one another for performance improvement. Practical implications: Findings from the case study is the importance of the self-assessment process for all the organisations. After each evaluation it is necessary to undertake the improvement projects resulting from the evaluations. Originality/value: The paper provides methodology for all who wish to measure achievements and strengths and also identify improvement opportunities in the performance. Also the guidelines presented in the paper might be helpful for organisations considering a participation in a quality award process.

Słowa kluczowe

PL

zarządzanie jakością; poprawa jakości; Quality Awards; Polish Quality Award; nagroda jakości

EN

quality management; quality improvement; Quality Awards; Polish Quality Award

• Czasopismo: Journal of Achievements in Materials and Manufacturing Engineering
• Rocznik: 2009
• Tom: Vol. 36, nr 2
• Strony: 199-206
• Opis fizyczny: Bibliogr. 15 poz., rys., tabl.

Twórcy

autor

Michalska-Ćwiek, J.

• Division of Materials Processing Technology, Management and Computer Techniques in Materials Science, Institute of Engineering Materials and Biomaterials, Silesian University of Technology, ul. Konarskiego 18a, 44-100 Gliwice, Poland,

Bibliografia

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