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Abstrakty
In publications devoted to the definition of quality a huge problem is often highlighted, if not the impossibility of clear and universal definition of the concept. This results from the fact that quality is the issue extending to many different scientific fields, ranging from engineering sciences to economy and law, ending on philosophy. Therefore, different perspective which looks to the definition of quality is mentioned. Business processes generally refer to the quality of goods that are traded, and consequently in this matter the development of the science of quality management as well as economics are so important. However, in these both disciplines there are some differences in the wider perception of quality. The purpose of this article is to attempt the synthesis of quality issues in a coherent view useful for both economists as well as managers. This resulted in the model of the perception of quality which takes into account different disciplines of science. On this basis very general definition considering the quality of products has been determined together with the identification of quality characteristics for each product type. In addition, the ciassification of individual goods and their qualitative features has been prepared.
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Tom
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19-23
Opis fizyczny
Bibliogr. 11 poz.
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autor
Bibliografia
- 1. Akerlof G. A., The Market for „Lemons": Quality Uncertainty and the Market Mechanism. „The Quarterly Journal of Economics". 84 (3), ss. 488-500, 1970.
- 2. Bareja K., Giedroyć M., Rachunek kosztów, w: Zarządzanie kosztami jakości, logistyki, innowacji, ochrony środowiska, a rachunkowość finansowa, red. A. Kamińska, Warszawa 2007.
- 3. Blaug M., Teoria ekonomii, ujęcie retrospektywne, Warszawa 2000.
- 4. Emons W, Credence goods and fraudulent experts, The RAND Journal of Economics, Vol. 28, nr l, (Spring 1997), pp. 107-117.
- 5. Klimczak B., Mikroekonomia, Wrocław 2006.
- 6. Majgier A., Problem jakości w transakcjach handlowych, „Problemy Jakości", nr 2, 2010 r.
- 7. Mazur J., Zarządzanie marketingiem usług, Warszawa 2001.
- 8. Nelson R, Information and Consumer Behavior, The Journal of Political Economy, Vol. 78, No. 2 (Mar. - Apr., 1970), pp. 311-329.
- 9. Urban W, Definicje jakości usług - różnice oraz ich przyczyny, Problemy Jakości, nr 3, 2007.
- 10. Urbaniak M., Zarządzanie jakością. Teoria i praktyka, Warszawa 2004.
- 11. Rozporządzenie Rady Ministrów z dnia 6 kwietnia 2004 r., w sprawie Polskiej Klasyfikacji Wyrobów i Usług (PKWiU), Dz. U. Nr 89, poz. 844.
Typ dokumentu
Bibliografia
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bwmeta1.element.baztech-article-BAT4-0008-0040