Czasopismo
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Warianty tytułu
Języki publikacji
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Czasopismo
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Tom
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Opis fizyczny
p.196-200,ref.
Twórcy
autor
- Department of Physical Education and Sport Sciences, Aristotle University of Thessaloniki, Apolloniados 24, 54632 Thessaloniki, Greece
autor
- Department of Physical Education and Sport Sciences, Aristotle University of Thessaloniki, Apolloniados 24, 54632 Thessaloniki, Greece
autor
- Department of Physical Education and Sport Sciences, Aristotle University of Thessaloniki, Apolloniados 24, 54632 Thessaloniki, Greece
autor
- Department of Physical Education and Sport Sciences, Aristotle University of Thessaloniki, Apolloniados 24, 54632 Thessaloniki, Greece
Bibliografia
- 1. Gronroos C. A service quality model and its marketing implication, European Journal of Marketing, 1984; 18 (4): 36-44.
- 2. Lewis RC and Booms BH. The marketing aspects of service quality. In: Berry L, Shostack G and Upah G (eds.), Emerging Perspectives on Services Marketing, 1983.
- 3. Zeithaml VA, Parasuraman A & Berry LL. Delivery Quality Service: Bal¬ancing Customer Perceptions and Expectations Canada: Free Press, Don Mills, 1990.
- 4. Rintjema JM. An evaluation of service quality at a private fitness club, A report submitted in partial fulfillment of the requirements for the degree of Master of Arts, Sports and Recreation Administration to the Graduate Academic Unit of Kinesiology of the University of New Brunswick, 1998.
- 5. Parasuraman A, et al. A conceptual model of service quality and its implication for future research, Journal of Marketing, 1985; 49 (April): 41 -50.
- 6. Carmen JM. Consumers' perceptions of service quality: an assess¬ment of service quality and value, Journal of Consumer Research, 1990; 66: 33-55.
- 7. Zeithaml VA, Berry LL, Parasuraman A. The behavioural consequenc¬es of service quality, Journal of Marketing, 1996; 60: 31 -46.
- 8. Brady M & Cronin J. Some new thoughts on conceptualizing per¬ceived service quality: a hierarchical approach, Journal of Marketing, 2001; 65: 34-49.
- 9. Prasuraman A, Zeithaml VA and Berry LL. SERVQUAL: a multi-item scale for measuring consumer perceptions of the service quality, Journal of Retailing, 1988; 64 (1): 12-40.
- 10. Tsintsifa E, Sarri K, Zourladani S, Tsiligkiroglou-Fachantidou A & Costa G. Measuring the Quality of Fitness Facilities, Proceedings of the 7th Congress European Association for Sport Management, Thessaloni¬ki, Hellas,1999: 319-321.
- 11. Prasuraman A, Zeithaml VA and Berry LL. SERVQUAL: a multi-item scale for measuring consumer perceptions of the service quality, Journal of Retailing, 1988; 64 (1): 12-40.
- 12. Han T. An analysis of members' satisfaction of ski program quality at private sports centers in Seoul, Korea. A dissertation for the partial fulfillment of the requirements for the Degree Doctor of Education presented to the Faculty of the United States Sports Academy, Daph¬ne, Alabama, 1999.
- 13. Ko YJ. A multidimensional and hierarchical model of service quality in the participant sport industry. A dissertation for the partial fulfill¬ment of the requirements for the degree Doctor of Philosophy in the Graduate School of the Ohio State University, 2000.
- 14. Papadimitriou DA & Karteliotis K. The service quality expectations in private sport and fitness centres: a re-examination of the factor structure, Sport Marketing Quarterly, 2000; 9 (3): 158-164.
- 15. Afthinos Y. Assessing service quality in public and private fitness cen¬tres in Greece, Proceedings of the Ninth Congress of the European Association for Sport Management, 2001, 19-23 September, Vitoria- -Gasteiz, Spain.
- 16. Alexandris K, Zahariadis P, Tsorbatzoudis C, Grouios G. An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context, European Sport Management Quarterly, 2004; 4: 36-52.
- 17. Alexandris K, Zahariadis P, Tsorbatzoudis C, Grouios G. An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context, European Sport Management Quarterly, 2004; 4: 36-52.
- 18. Cortina JM. What is coefficient alpha ?, An examination of theory and applications, Journal of Applied Psychology, 1993; 78: 98-104.
- 19. Alexandris K, Zahariadis P, Tsorbatzoudis C, Grouios G. An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context, European Sport Management Quarterly, 2004; 4: 36-52.
- 20. Botterill TD, Crompton J. Two case studies exploring the nature of tourist experience, Journal of Leisure Research, 1996; 28 (1): 57-82.
- 21. Dishman R. The problem of exercise adherence: Fighting sloth in na¬tions with market economies, QUEST, 2001; 53 (3): 271-294.
- 22. Afthinos Y. Assessing service quality in public and private fitness cen¬tres in Greece, Proceedings of the Ninth Congress of the European Association for Sport Management, 2001,19-23 September, Vitoria- -Gasteiz, Spain.
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
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