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1

The usage of Taguchi methods in Industry 4.0 conditions

Wolniak Radosław

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2024

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z. 198

637--654

EN

Purpose: The purpose of this publication is to present the usage of Taguchi methods approach in Industry 4.0 conditions. Design/methodology/approach: Critical literature analysis. Analysis of international literature from main databases and polish literature and legal acts connecting with researched topic. Findings: The integration of Taguchi methods with Industry 4.0 signifies a profound advancement in manufacturing and quality management. Industry 4.0, with its advanced digital technologies such as the Internet of Things (IoT), big data analytics, artificial intelligence (AI), and cyber-physical systems, creates an environment that significantly enhances Taguchi’s principles. This integration facilitates a more dynamic approach to process optimization, leveraging real-time data and sophisticated analytics to achieve superior quality and efficiency. Real-time data collection and advanced analytics enable precise application of Taguchi’s experimental designs, enhancing responsiveness to process variations and improving product quality. Digital twins and automated process control systems further support robust design by allowing virtual testing and continuous adjustments. However, challenges such as data integration complexity, high implementation costs, and the integration of legacy systems must be addressed through strategic planning and investment. Overcoming these challenges can lead to substantial benefits, including improved data utilization, enhanced process optimization, and greater flexibility, driving significant advancements in manufacturing capabilities and operational excellence. Originality/Value: Detailed analysis of all subjects related to the problems connected with the usage of Taguchi methods in Industry 4.0 conditions.

2

The usage of Poka-Yoka in industry 4.0 conditions

Wolniak Radosław

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2024

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z. 191

613--628

EN

Purpose: The purpose of this publication is to present the usage of Poka-Yoka approach in Industry 4.0 conditions. Design/methodology/approach: Critical literature analysis. Analysis of international literature from main databases and polish literature and legal acts connecting with researched topic. Findings: The integration of Poka-Yoke with Industry 4.0 signifies a transformative leap in error prevention methodologies, aligning seamlessly with the objectives of advanced manufacturing. By merging the principles of Poka-Yoke with smart technologies like sensors, IoT devices, and real-time data analytics, a dynamic and sophisticated approach to error prevention emerges in the era of Industry 4.0. With applications ranging from simple visual cues to complex technological solutions, Poka-Yoke finds resonance across various industries, particularly in the automotive sector, where sensors and devices on assembly lines swiftly detect and rectify deviations, elevating both product quality and operational efficiency. The incorporation of artificial intelligence and machine learning in Industry 4.0 augments Poka-Yoke, enabling systems not only to identify errors but also to learn from them, fostering continuous improvement and adaptability in response to evolving production scenarios. Emphasizing proactive error prevention at the source, continuous improvement, and a commitment to training and education, the key principles outlined in Table 1 contribute to creating resilient, reliable processes delivering consistently high-quality outputs. Table 2 demonstrates the seamless integration of Poka-Yoke with Industry 4.0, showcasing technological advancements that collectively form an adaptive approach to error prevention and quality management. Additionally, Table 3 highlights the advantages of this integration, emphasizing improved quality control, operational efficiency, and adaptability in modern manufacturing environments. However, challenges outlined in Table 4, including complex implementation, data security concerns, high initial costs, interoperability issues, and skill gaps, necessitate strategic planning and investment in overcoming obstacles. In conclusion, the integration of Poka-Yoke with Industry 4.0 signifies a strategic evolution, where technology-driven error prevention, continuous improvement, and a commitment to quality converge to create resilient, adaptive, and highly efficient manufacturing systems, positioning this integration as a cornerstone for excellence in the evolving landscape of industrial production. Originality/value: Detailed analysis of all subjects related to the problems connected with the usage of Poka-Yoka in Industry 4.0 conditions.

3

Quality management system audit and risk management

Zawierucha-Kozłowska Katarzyna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2024

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z. 202

639--650

EN

Purpose: the article is an attempt to present topics related to management system auditing, as well as presenting the history of auditing in the world. The article also emphasizes the importance of conducting risk analysis in the context of a properly functioning quality management system. Design/methodology/approach: the presented considerations indicated the growing position of management systems audit and certification, as well as risk analysis. Findings: the article presents the history of the development of auditing and its industry universality as a way to verify the correct functioning of the organization. The conclusions also highlighted the growing importance of systems implemented into organizations. Practical implications: the number of certificates issued indicate the great importance of international standards in the area of management systems of production and service organizations. Originality/value: the information indicated shows the great importance of quality management, which provides many benefits for the organization. Additionally, the article presents the importance of audit in modern organizations, divides the audit and pays attention to the issue of risk and opportunity management, thus complementing the literature on the subject.

4

Quality in e-commerce services related to maritime economy

Studzieniecki Tomasz, Szyda Monika

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2024

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z. 202

549--564

EN

Purpose: The aim of the study was to obtain information from respondents about the assessment of their satisfaction resulting from the identified features in the online commercial services provided. Design/methodology/approach: The article uses a qualitative study. The survey method was used, and the data was obtained through an online survey. The sample selection was purposeful, both in terms of respondents and the websites themselves. The expert method was used to study the websites, and the data was obtained through desk research. The theoretical scope of the work concerns the determination of attributes for assessing the quality of e-commerce services. The novelty of the article is the study of quality in the niche area of online trade related to the maritime economy (maritime e-commerce). Findings: Niche maritime e-commerce requires multidimensional shaping quality of commercial services. The quality of commercial services provided by online stores in maritime e-commerce, is more satisfying than in terms of services offered in this sphere of online trade. The quality of commercial services provided in maritime e-commerce requires improvement, especially in the technological dimension. Research limitations/implications: The niche nature of the study group meant that it was impossible to use random sampling, hence convenience sampling was used. The study group turned out to be quite hermetic, which caused difficulties in collecting data. Nevertheless, it is worth conducting research in such populations, even if it were to be considered preliminary or exploratory Practical implications: The article has application value. As a result of the research, areas requiring quality improvement in maritime e-commerce for two groups of business entities were indicated - online stores and entities providing services related to the maritime economy. Social implications: Social implications may concern the recognition of preferences of a niche group of consumers, which can also be considered a contribution to science. Originality/value: A niche area in e-commerce has been identified, concerning the maritime economy, which may contribute to science. Based on the literature, a new, original model for assessing the quality of commercial services has been developed, which can be used in any industry. Based on the results, recommendations have been collected for entrepreneurs operating in maritime e-commerce, which may also bring benefits to their customers. for whom it is worth improving the quality of services.

5

Adjusting the lens – quality management in v4 countries through times of crises

Zapłata Sławomir, Rogala Piotr, Marciniak Robert, Folta Martin, Richnák Patrik

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2024

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z. 191

659--688

EN

Purpose: The idea of the study is to understand fluctuation in quality management depending on organizational context. The primary purpose of this article is to analyze changes in quality management in four countries grouped in V4 (The Visegrad Group) in the prism of macroeconomic crises, over the last five years. The following research question was formulated: What influences market saturation with a formal approach to quality management (ISO 9001 certificates), and when? Design/methodology/approach: The considerations are based on a systematic literature review (SLR) and an analysis of the long-term data of ISO survey – certifications. The data was compared among V4 countries and an attempt was made to relate the results to economy-wide indicators, especially in turbulent environments. Findings: The results show no clear and unidirectional relationships between the number of ISO 9001 certifications and macroeconomic data. This was identified for the V4 group as a whole and for individual countries, as well. Implementation of the QMS is an individual decision of each organization, depending on closely related microeconomic factors. Research limitations/implications: Research findings always represent a slice of a larger reality. In that research paper limitations concern: the period of analysis, literature review in English and supplemented locally in the native languages, focusing on the V4 area. Findings implicate quality management’s perceptions need to adjust the lens to understand macro numbers of certificates by the circumstances and adjust micro decisions in organizations in the QM area depending on the crisis phase on the market.Originality/value: The article analyses certification data in previously unpresented form. Results were compared between V4 countries in the prism of times of crisis with an indication of certificate saturation rates and an attempt to explain macroeconomic fluctuations. The research results are helpful for researchers exploring quality management issues, and all organizations that can relativize the importance of quality management.

6

The costs of quality in production engineering: business development or growth inhibition?

Klimecka-Tatar Dorota

System Safety : Human - Technical Facility - Environment

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2024

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Vol. 6, iss. 1

260--269

EN

Maintaining a strong market position is a significant challenge for manufacturing companies, requiring them to meet customer demands through high-quality products while balancing the associated costs. Proper quality management is essential but incurs substantial costs, particularly in terms of production maintenance and prevention. This paper explores the relationship between quality costs and business growth, emphasizing the need for manufacturers to constantly evaluate financial performance in relation to unit production costs and quality maintenance expenses. The study highlights that integrating quality into the production process is a key strategy for preventing business growth inhibition due to escalating quality costs. While investing in quality management can drive business development by improving product quality, customer satisfaction, and operational efficiency, poor management of quality costs can hinder profitability and growth. The findings suggest that strategic handling of quality costs can foster sustainable growth, whereas mismanagement may lead to competitive disadvantages.

7

Prioritizing product quality problems using quality management tools

Knop Krzysztof, Gejdos Pavol

System Safety : Human - Technical Facility - Environment

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2024

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Vol. 6, iss. 1

138--153

EN

In today's competitive business environment, effectively analyzing, evaluating, and resolving product quality problems is critical to maintaining customer satisfaction, reducing financial losses, and preserving a company's reputation. This study prioritizes internal and external quality problems in paperboard packaging using selected quality management tools. Product quality problems are categorized based on their frequency of occurrence and financial losses. Three quality management tools are used: the ParetoLorenz diagram, the matrix data analysis diagram, and the box plot. The Pareto-Lorenz diagram identified the key quality problems that generate the highest number of events and the greatest financial losses, consistent with the 80/20 rule. The matrix data analysis diagram divided the quality problems into four groups based on their combined impact, indicating critical problems for both categories. The box plot identified outliers and extremes, revealing quality problems with significantly higher frequency and financial impact than others. All quality tools used identified the overprint complaint with code 403 as critical. The results highlight the effectiveness of the quality management tools used in prioritizing product quality problems.

8

Zarządzanie jakością - od selektywnej do zrównoważonej jakości

Borys Tadeusz, Rogala Piotr, Wawak Sławomir

Problemy Jakości

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2024

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R. 56, nr 1

11--18

PL

Cel: Celem artykułu jest analiza różnych, spotykanych w literaturze, podejść do ewolucji zarządzania jakością i zaproponowanie autorskiego pogłębionego podejścia do tej problematyki. Uwaga autorów koncentruje się na różnicach między poszczególnymi generacjami zarządzania, ze szczególnym uwzględnieniem roli, jaką odgrywa w tej ewolucji TQM. Asumptem do zainteresowania się tym problemem było pojawienie się w literaturze naukowej koncepcji jakości 4.0 oraz jakości 5.0, choć do tej pory w publikacjach naukowych nie numerowano wcześniejszych etapów rozwoju zarządzania jakością. Projekt badania/metodyka badawcza/koncepcja: Analiza opierała się na przeglądzie literatury i dostępnych raportów z zakresu aktualnego stanu wiedzy w obszarze zarządzania jakością. Szczególną uwagę zwrócono na publikacje na temat jakości 4.0 i 5.0 zawarte w naukowych bazach danych. Wyniki/wnioski: Autorzy zidentyfikowali atrybuty przypisane każdej z generacji zarządzania jakością. Określono miejsce koncepcji TQM w ewolucji zarządzania jakością oraz jakości 4.0, rozpoznanej jako nowa generacja TQM, istotnie rozbudowana poprzez digitalizację danych. Zidentyfikowano też wyzwania stawiane przed kształtującą się dopiero generacją zarządzania jakością określaną jako Jakość 5.0 - Sustainable Ouality. Oryginalność/wartość poznawcza: Praca przyczynia się do lepszego zrozumienia ewolucji zarządzania jakością, szczególnie w kontekście problemów związanych z numerowaniem generacji oraz roli TQM w tej ewolucji. Analiza atrybutów poszczególnych generacji oraz ich wpływu na jakość życia wnosi nowe spojrzenie w tym obszarze nauk o zarządzaniu i jakości. Oryginalność polega również na szerokim podejściu do TQM jako filozofii projakościowego zarządzania, co umożliwiło traktowanie jakości 4.0 i 5.0 jako rozbudowy holistycznego podejścia do jakości charakterystycznego dla TQM, którego umownym „punktem startowym" jest jakość 3.0. Oznacza to odejście od tak często spotykanego wąskiego traktowania TQM jako konkretnej metody zarządzania, która powinna już odejść do „lamusa" historii zarządzania jakością.

EN

Purpose: The purpose of the study is to analyze various approaches to the evolution of quality management and to propose an original, in-depth approach to this issue. The authors focus on the differences between individual generations of quality management, particularly emphasizing TQM's role in this evolution. Design/methodology/approach: The analysis was based on a review of the literaturę and available reports on the current State of knowledge in quality management. Particular attention was paid to publications on quality 4.0 and 5.0 contained in scientific databases. Findings/conclusions: The authors identified attributes assigned to each generation of quality management. The place of TQM in the evolution of quality management and quality 4.0 was determined and recognized as a new generation of TQM, significantly expanded through data digitization. Challenges faced by the emerging generation of quality management known as Quality 5.0 - Sustainable Ouality were also identified. Originality/value: The work contributes to a better understanding of the evolution of quality management, especially in the context of problems related to generation numbering and the role of TQM in the evolution. The analysis of the attributes of individual generations and their impact on the quality of life brings a new perspective in this area of management and quality Sciences. The originality also lies in the broad approach to TQM as a philosophy of pro-quality management, which madę it possible to treat quality 4.0 and 5.0 as an extension of the holistic approach to quality characteristic of TQM, the conventional "starting point" of which is quality 3.0. This means a departure from the so-often-seen narrow approach to TQM as a specific management method, which should now become a thing of the past in the history of quality management.

9

A Theoretical and Practical Approach to Exponential Relation between Innovation and Sustainable Development

Ceko Enriko, Mulita Reis, Jaupaj Artur

Problemy Ekorozwoju

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2024

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Vol. 19, no. 2

114--125

EN

Aside from the political, geographic, economic, legal, social, and cultural problems that every nation, state, and government faces, it is evident that sustainable development is the key to sustainability, progress, and improving the quality of life. Achieving SDG targets has been seen as the primary trend for the past 15 years and the foreseeable future. In this direction, with an eye towards the fifth industrial revolution, innovation has been viewed as one of the primary production variables, along with land, labor, capital, and entrepreneurship, to help address current and future difficulties facing humanity. This study aimed to shed light on the connections between innovation and sustainable development. To test Hypothesis H1, which states a positive solid relationship between the SDG Index and ISO 9001 Index, we conducted a statistical analysis using regressive analysis between the Sustainable Development Goals Index and Innovation Index. This was done to compare the results to Hypothesis H0, which suggests no such relationship exists. The research's findings indicate that scientific management of the factors of production opens up possibilities for long-term sustainable development, ensuring the prosperity of society and everyday life for future generations, encouraging economic growth, and improving the quality of life without endangering the environment. Innovation, embodied in the ISO 56000 family of standards, is applied as an efficient and effective tool, which is urgently needed. The overall conclusion of the study – which also serves as a practical and social contribution to the field – is that, to achieve and sustain sustainable development scenarios, all interested parties – individuals, public and private institutions, decision-makers, and civil society – should look forward to ensuring that the SDG and innovation are built and maintained. Innovation principles can be applied as effective and efficient tools.

PL

Oprócz problemów politycznych, geograficznych, ekonomicznych, prawnych, społecznych i kulturowych, przed którymi stoi każdy naród, państwo i rząd, oczywiste jest, że zrównoważony rozwój jest kluczem do postępu ipoprawy jakości życia. Osiąganie Celów zrównoważonego rozwoju jest postrzegane jako główny trend w dającej się przewidzieć przyszłości. W tym kierunku, z myślą o piątej rewolucji przemysłowej, innowacje są postrzegane jako jedna z głównych zmiennych produkcyjnych, obok ziemi, pracy, kapitału i przedsiębiorczości, pomagająca stawić czoła obecnym i przyszłym trudnościom stojącym przed ludzkością. Celem tego badania było ukazanie powiązania pomiędzy innowacjami a zrównoważonym rozwojem. Aby przetestować Hipotezę H1, która stwierdza pozytywną, solidną zależność pomiędzy Indeksem SDG a Indeksem ISO 9001, przeprowadziliśmy analizę statystyczną przy użyciu analizy regresyjnej pomiędzy Indeksem Celów Zrównoważonego Rozwoju a Indeksem Innowacji. Dokonano tego w celu porównania wyników z Hipotezą H0, która sugeruje, że taka zależność nie istnieje. Wyniki badań wskazują, że naukowe zarządzanie czynnikami produkcji otwiera możliwości długoterminowego, zrównoważonego rozwoju, zapewnienia dobrobytu społeczeństwa i życia codziennego przyszłym pokoleniom, wspierania wzrostu gospodarczego i poprawy jakości życia bez zagrażania środowisku. Innowacja zawarta w grupie norm ISO 56000 może być stosowana jako wydajne i skuteczne narzędzie, które jest pilnie potrzebne. Ogólny wniosek z badania – które stanowi również praktyczny i społeczny wkład w tę dziedzinę – jest taki, że aby osiągnąć iutrzymać scenariusze zrównoważonego rozwoju, wszystkie zainteresowane strony – osoby fizyczne, instytucje publiczne i prywatne, decydenci i społeczeństwo obywatelskie – powinniśmy z niecierpliwością oczekiwać stworzenia i utrzymania Celów zrównoważonego rozwoju i innowacji. Zasady innowacji można zastosować jako skuteczne i wydajne narzędzia.

10

Quality management and controlling in manufacturing enterprises versus their performance

Potkany Marek, Stasiak-Betlejewska Renata, Gejdos Pavol, Grofčíková Janka

Polish Journal of Management Studies

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2024

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Vol. 30, No. 2

214--229

EN

The application of principles of quality management and controlling has already been established in the business environment with the potential of numerous benefits and performance impacts. The aim of the research is to identify the scale of use of both management approaches in Slovak manufacturing enterprises and evaluate their perception in terms of capital structure vs. performance. The research aim prioritizes a strategic approach to quality and controlling that enables to identify its real understanding and application in the contemporary enterprises management. In research period 2022-23, a questionnaire survey and structured interviews were conducted to obtain 356 responses from managers of manufacturing enterprises. The Chi-square goodness-of-fit test was applied for the representativeness test. In addition, the 95% interval estimate of relative frequencies and the two-sample test were applied for hypothesis testing. The study identified a statistically significant difference between the capital structure of manufacturing enterprises and their overall understanding and practical application of quality management and controlling methods or approaches, in relation to the performance measured by the ROS indicator.

PL

Stosowanie zasad zarządzania jakością i controllingu jest już ugruntowane w środowisku biznesowym, oferując potencjał licznych korzyści i wpływu na wyniki działalności. Celem badania jest zidentyfikowanie skali wykorzystania obu podejść zarządczych w słowackich przedsiębiorstwach produkcyjnych oraz ocena ich postrzegania w kontekście struktury kapitałowej w odniesieniu do wyników. Badanie koncentruje się na strategicznym podejściu do zarządzania jakością i controllingu, które pozwala zidentyfikować rzeczywiste rozumienie i zastosowanie tych metod w zarządzaniu współczesnymi przedsiębiorstwami. W okresie badawczym 2022-2023 przeprowadzono ankietę oraz wywiady strukturyzowane, uzyskując 356 odpowiedzi od menedżerów przedsiębiorstw produkcyjnych. W celu sprawdzenia reprezentatywności zastosowano test dopasowania Chi-kwadrat. Ponadto zastosowano 95-procentowy przedział ufności dla częstości względnych oraz test dwupróbkowy do weryfikacji hipotez. Badanie wykazało istotną statystycznie różnicę pomiędzy strukturą kapitałową przedsiębiorstw produkcyjnych a ich ogólnym zrozumieniem i praktycznym zastosowaniem metod lub podejść związanych z zarządzaniem jakością i controllingiem, w odniesieniu do wyników mierzonych wskaźnikiem ROS.

11

Designing the organizational structure of construction

Żółtowski Mariusz, Baryłka Adam

Inżynieria Bezpieczeństwa Obiektów Antropogenicznych

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2024

|

Nr 2

30--37

EN

The modern management the maintenance the state of fitness and the explorational service of machines this about many more than the traditional making the repairs and the preservation of equipment. The ability of survival of whole organization depends from effective strategies the maintenance of fitness often and the technical service of machines the financial shape of enterprise from which depends often. Method TPM becomes with modern tool of maintenance in many enterprises the fitness of machines.

12

Statistical multivariate analysis of the dosing process results for predictive production and quality management – a case study from the food industry

Knop Krzysztof

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2023

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z. 176

277--292

EN

Purpose: The aim of this article is to perform a multivariate statistical analysis of package filling process results for predictive production and quality management. The article presents a case study from the food industry that demonstrates the feasibility of using an appropriate set of control charts for ongoing and predictive production and quality management. Design/methodology/approach: The objectives of the article were achieved through the use of Statistical Process Control (SPC) tools, in particular control charts. The control charts used include both traditional numerical chart such as Xbar and S and special charts such as MA, EWMA, CUSUM and GCC. Findings: SPC tools such as control charts have proven to be extremely useful in monitoring the filling process and predicting future performance. By carefully monitoring the process using traditional and special control charts, it is possible to quickly identify small, gradual or sudden changes that may occur in the production process before the process gets out of control. Research limitations/implications: The research will continue by identifying additional factors that affect the quality of the product, particularly as regards precision and accuracy of dosing, and by evaluating the process studied in terms of its ability to meet customer requirements. Other statistical techniques will also be used to identify patterns and relationships between the various parameters of the process under study. This approach will provide more comprehensive information about the quality and ability of the dosing process to meet customer requirements.. Practical implications: By implementing the right SPC toolkit and using dedicated software that significantly speeds up data analysis, companies can effectively control the quality of the production process. By monitoring the behaviour of the process over time and detecting small changes and trends, it is possible to respond to potential problems in advance. Originality/value: This article is intended for production process managers who want to learn how to use the right SPC toolkit to obtain information about the process behaviour and the moments when intervention actions should be taken.

13

Online forms and spreadsheet as means to support the ABCD method

Szczęśniak Bartosz

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2023

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z. 169

679--690

EN

Purpose: The main purpose of the study was to develop and demonstrate a concept enabling application of popular and commonly available online forms combined with a spreadsheet to support data collection and processing under the ABCD (Suzuki) method. Design/methodology/approach: The factors which determine the various ways in which the method in question is applied were first identified, and then it was established which of them affected the manner in which the form to be filled by experts is designed. Different variants of the method were identified on such a basis. For individual variants, the possibility of using different types of questions was discussed by considering the features available in the most popular and free-of-charge solutions enabling online forms to be developed. Diverse data layouts were also identified to establish the frameworks in which data are represented in spreadsheet files. Solutions which make it possible to automatically produce the consolidated reports required for purposes of the ABCD method were identified for each of the data layouts originally defined. Findings: When combined with a spreadsheet, popular online forms enable highly efficient data collection and processing with the ABCD method in use. Where the said method is applied according to the variant in which every cause is rated, an adequate data collection form can be created using both the online form solutions subject to analysis. If the method is applied according to the variant in which every rating must be used precisely once, developing a useful tool becomes significantly more complicated. Where this is the case, one can create a suitable form to validate the input data only by using the solution delivered by Google. Additionally, the layout of such a form must be reversed compared to the traditional form functioning under the ABCD method. Considering the diverse variants of the ABCD method linked with various kinds of questions used to build the form, 3 different layouts of the data collected by means of a spreadsheet were identified. With respect to each of them, one can devise a solution to ensure automated generation of the consolidated reports typical of the method in question. Practical implications: The solution proposed in the paper can be applied in practice while using the ABCD (Suzuki) method. Originality/value: The concept described in the paper is the author’s signature solution.

14

Evaluation of quality policy of selected companies in the context of quality management independence

Molenda Michał

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2023

|

z. 175

357--368

EN

Purpose: The primary purpose of the article is to present a study whose subject was the assessment of the quality policies implementation in selected enterprises. Design/methodology/approach: The deliberations are based on the related subject literature and an analysis of the long-term survey results. The practical results of the research described in this article are based on a survey of supervisory employees and middle managers, who represented the enterprise by filling out a single survey sheet. The survey was conducted in 2015-2022 among 240. enterprises operating in Poland. During the survey, independence in setting quality policy was identified for 237. enterprises. These were manufacturing and service enterprises from various industries. Enterprises were selected on the basis of proposals issued to conduct a survey. The surveyed group does not have the character of a research sample. When analyzing the survey results, no parameter estimation was made on the population of Polish enterprises. The quality policy survey sheet described 35. aspects (behaviors) characteristic of a strongly quality-oriented organization, close to the TQM philosophy (The article contains results for only 10 aspects). Respondents indicated how the behavior described in the survey is characteristic of the organization where they work. The described aspects were rated by respondents on a scale of 1 to 5. The scale adopted reflects the strength of the similarity of the behavior described in the survey to the situation in each organization. Findings: In close to every studied Quality Policy aspects, higher score was received by companies where the standards are imposed by foreign management boards. This is connected obviously not just with standards but also with the governance. The reasons for this should become a subject of further analyses. A certain potential can be observed for national companies relating to the foreign good practice implementation. Originality/value: Knowledge of quality management issues has been increased. The article raises the issue of implementing quality policies in companies. The quality policy was characterized by selected aspects. An evaluation of these aspects in selected enterprises was carried out, and differences dividing quality policies among independent and dependent enterprises in the implementation and supervision of quality standards were identified.

15

Coordinated medicine – assumptions for a model of medical facility management

Skowron Krzysztof

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2023

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z. 168

441--454

EN

Purpose: The main purpose of the paper is to provide an introduction to the issues of the coordinated medicine model and the management of the medical facility. Due to the comprehensiveness of the topic, the paper is only a theoretical introduction to a further, more detailed publication series encompassing research assumptions. Design/methodology/approach: The paper is based on a theoretical analysis and literature review. Findings: The paper describes the theoretical assumptions of the model setting the directions for further research. Research limitations/implications: The content presented is an outline of the further research area. Practical implications: The considerations presented and references to international experience provide a basis for further research to identify possible impacts on improving the availability and quality of health service provision in Poland. Social implications: Undertaking research based on the theoretical assumptions of the model described should improve the health of the population and make more rational use of resources to improve access to services. Originality/value: The paper is primarily addressed to health care managers, as well as economists and government employees dealing with management issues in health care and public health.

16

Indicator analysis of the technological position of a manufacturing company

Pacana Andrzej, Czerwińska Karolina

Production Engineering Archives

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2023

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Vol. 29, Iss. 2

162--167

EN

A turbulent manufacturing market, especially in the metal industry, determines the quality of products and the level of production efficiency, which contributes to a company's market position and competitiveness. The aim of the study was to develop a model to define a manufacturing company’s current market position using KPIs in relation to a key product - gearbox casting. The company's position was defined in terms of the relationship occurring between technological capabilities and market position. An additional aim of the study was to identify critical determinants and, ultimately, to identify conditions for strengthening market position. As a test of the proposed model, the position of the analysed company (in terms of technological capabilities and market position) was defined as “Search for occasions”- box 9 within the 3x3 matrix. Technological determinants that weaken the company’s position (low level of maintenance capacity and long production cycle time) and determinants with a strong negative impact on market position (low level of human resource development) were identified. An element of novelty is the use of KPIs as variables determining the position of the company within the3x3 matrix, which is indicative of a specific technological position in the market. Further lines of research will concern the determination of appropriate KPIs in relation to the identified critical areas of the company. Subsequent steps will concern the implications of the model in relation to the company’s other key aluminium alloy castings.

17

Experimental-numerical analysis of the fracture process in smooth and notched V specimens

Świt Grzegorz, Dzioba Ihor, Ulewicz Małgorzata, Lipiec Sebastian, Adamczak-Bugno Anna, Krampikowska Aleksandra

Production Engineering Archives

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2023

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Vol. 29, Iss. 4

444-451

EN

This paper presents the outcomes of quality tests conducted on specimens, both smooth and V-notched, subjected to uniaxial tension, which were extracted from a gas transport pipeline. The introduction of the V-notch introduced variations in the stress and strain component fields near the plane of maximum constriction, consequently leading to their failure through different mechanisms. The process included the implementation of quality management practices such as numerical modeling and simulation of the loading of the specimens using ABAQUS. The material model employed in these calculations was defined and verified to ensure quality control. Subsequent to the numerical calculations, maps of the stress and strain component fields were generated, contributing to the quality assessment of the specimens. It was determined that the quality management process for the smooth specimen identifies the initiation of failure primarily due to the normal stress component in the central region of the plane with the largest constriction. In contrast, in the V-notched specimen, quality management efforts revealed that failure initiation occurs due to the tangential stress component, and failure proceeds through the shear mechanism. These results are valuable in developing a quality-driven methodology for monitoring the operational safety of gas network pipelines, primarily based on the analysis of acoustic emission signals.

18

On the Relationship Between ISO Standards and Sustainable Development

Ceko Enriko

Problemy Ekorozwoju

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2023

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Vol. 18, nr 2

148--158

EN

The survival of humans and other organisms requires healthy ecosystems and environments. Towards the sustainability path, a social challenge, entailing international and national law, urban planning and transport, supply chain management local and individual lifestyles, and ethical consumerism is needed. International Standards Organization is working on matching SD Goals with ISO standards. The main goal of conducting this research was to clarify the relations between sustainable development and quality management. This was done by handling a regression analysis between the Sustainable development goals Index and ISO Standards Index to verify Hypothesis H1 (There is not any relation between SDG Index and ISO 9001 Index) against Hypothesis H0 (There is a strong relation between SDG Index and ISO 9001 Index). The results of the research are that scientific management of factors of production creates opportunities for long-term sustainable development, guaranteeing future generations’ normal life and society’s wealth, promoting economic growth, and quality life improvement, without damaging the environment, applying quality management principles and ISO standards, as efficient and effective tools, and this is needed immediately. On the other hand, scientific management of factors of production requires ISO standards application, so, a connection and relations between sustainable development and ISO standards, should exist. The general outcome of the research (also the practical and social outcome, as well as contribution to the field), is that looking forward to achieving and maintaining sustainable development scenarios, for all interested parties, individuals, public and private institutions, decision-makers, and civil society, applying quality management principles and ISO standards, as efficient and effective tools, as an immediate need, all parties should look forward to making sure building relations and connections between SDG and ISO standards, a connection which currently doesn’t exist.

PL

Przetrwanie ludzi wymaga zdrowych ekosystemów i środowisk. W kierunku ścieżki zrównoważonego rozwoju prowadziwyzwanie społeczne, obejmujące prawo międzynarodowe ikrajowe, urbanistykę i transport, zarządzanie łańcuchem dostaw, lokalny i indywidualny styl życia oraz etyczny konsumpcjonizm. Międzynarodowa Organizacja Normalizacyjna pracuje nad dopasowaniem Celów SD do standardów ISO. Głównym celem przeprowadzenia tych badań było wyjaśnienie relacji między zrównoważonym rozwojem a zarządzaniem jakością. Dokonano tego, przeprowadzając analizę regresji między Indeksem celów zrównoważonego rozwoju a Indeksem norm ISO, aby zweryfikować Hipotezę H1 (Nie ma żadnego związku między Indeksem SDG a Indeksem ISO 9001) z Hipotezą H0 (Istnieje silny związek między Indeksem SDG a Indeksem ISO 9001). Wyniki badań wskazują, że naukowe zarządzanie czynnikami produkcji stwarza możliwości długoterminowego, zrównoważonego rozwoju, gwarantującego normalne życie przyszłym pokoleniom i bogactwo społeczeństwa, sprzyjającego wzrostowi gospodarczemu i poprawie jakości życia bez szkody dla środowiska, stosując jakość zasad zarządzania i norm ISO, jako skutecznych i skutecznych narzędzi, a to jest potrzebne natychmiast. Z drugiej strony naukowe zarządzanie czynnikami produkcji wymaga stosowania norm ISO, dlatego powinien istnieć związek i relacje między zrównoważonym rozwojem a normami ISO. Ogólnym wynikiem badań (również rezultatem praktycznym i społecznym, a także wkładem w dziedzinę) jest oczekiwanie na osiągnięcie i utrzymanie scenariuszy zrównoważonego rozwoju dla wszystkich zainteresowanych stron, osób prywatnych, instytucji publicznych i prywatnych, decydentów i społeczeństwa obywatelskiego, poprzez stosowaniezasady zarządzania jakością i normy ISO, jako wydajnego i skutecznego narzędzia. Wszystkie strony powinny dążyć do zapewnienia budowania relacji i powiązań między standardami SDG i normami ISO, połączenia, który obecnie nie istnieje

19

Wpływ zachowań organizacyjnych na skuteczność zarządzania jakością

Trela Arkadiusz

Polish Journal of Materials and Environmental Engineering

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2023

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Vol. 6 (26)

36--45

EN

The impact of organizational behavior on the effectiveness of quality management is an im-portant research area undertaken by many researchers over recent years. Research shows that employee behaviors such as commitment, communication, motivation and teamwork in-fluence the quality of products or services offered by the company, and thus customer satis-faction. In the light of conducted research, adopting appropriate behaviors and organizational culture may contribute to increasing the effectiveness of quality management and improving the organization's results. This is why understanding these issues is crucial for organizations trying to improve their quality management process. Employee behavior can influence the effectiveness of quality management in several ways. Engaged employees are more likely to be involved in improving processes and products, which translates into higher quality. Effective communication facilitates the resolution of quality prob-lems and the rapid transfer of information. In turn, motivated employees often take up quality improvement initiatives and try to achieve set goals. Taking into account the above considerations and the growing importance of organizational culture in management, especially in the area of quality management, the question arises: whether it is possible to influence the effectiveness of quality management through organiza-tional behavior? This question inspired the author to achieve the goal of solving the research problem regarding the inclusion of cultural aspects in quality management. To achieve the assumed goal, a literature review was carried out in the area of conditions and types of organ-izational behavior and quality management to present the relationship between behaviors and the effectiveness of the quality management system. The obtained results allowed for the identification of key behaviors that to the greatest extent shape the functioning of quality management systems. Among them, commitment and motiva-tion play a key role, which, with the support of strong pro-quality leadership, is most reflected in the frequency of pro-quality initiatives, which leads to an increase in quality, customer satis-faction and achieving better competitiveness on the market.

20

Enhancing the academics’ continuous use of educational management information systems in the post-pandemic era

Putro Herry Porda Nugroho, Arisanty Deasy, Subiyakto Bambang, Syaharuddin

Polish Journal of Management Studies

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2023

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Vol. 27, No. 1

294--311

EN

The Covid-19 pandemic has acknowledged the importance of educational management information systems (EMIS) for quality management (QM) in higher education and set new directions for post-pandemic studies. Successful implementation of QM, however, processes depends mainly on lecturers' perceptions about quality and educational technology. However, higher education lecturers’ profiles regarding these quality perceptions and their commitment to technology acceptance must be investigated more. The aim of research is to analyse the relationship between Education Management Information System (EMIS) and Quality Management (QMAS) to lecturers' Continuance Commitment (CC). In response to this research gap, the researchers identified such profiles using a quantitative survey of 534 lecturers from Indonesian higher education institutions. A seven-point Likert scale was used to measure the respondents' expectations or expression of their perceived experience on all indicators used in the study. The data analyses were descriptive analysis and factor analysis. Based on the seminal work of Roger's diffusion of innovations, technology enthusiasts, visionaries, pragmatists, conservatives and sceptics remain valid in the organisation, and the uptake of educational management information systems is still in the hands of technology enthusiasts and visionaries. Quality management and EMIS acceptance are critical factors that make lecturers willing to continue using the system to support accreditation. These profiles will enable customised training in the recovery after the Covid-19 pandemic.

PL

Pandemia Covid-19 potwierdziła znaczenie systemów informacyjnych zarządzania edukacją (Education Management Information Systems - EMIS) dla zarządzania jakością (Quality Management - QM) w szkolnictwie wyższym i wyznaczyła nowe kierunki badań post-pandemicznych. Pomyślne wdrożenie zarządzania jakością zależy głównie od postrzegania jakości i technologii edukacyjnych przez wykładowców. Należy także dokładniej zbadać profile wykładowców szkolnictwa wyższego w zakresie postrzegania jakości i ich zaangażowania w akceptację technologii. Celem badania jest analiza związku między Systemem Informacji o Zarządzaniu Edukacją (EMIS) a Zarządzaniem Jakością (QMAS) w odniesieniu do ciągłego zaangażowania wykładowców (Continuance Commitment - CC). W odpowiedzi na tę lukę badawczą naukowcy zidentyfikowali takie profile za pomocą ankiety ilościowej przeprowadzonej wśród 534 wykładowców z indonezyjskich instytucji szkolnictwa wyższego. Siedmiostopniowa skala Likerta została wykorzystana do pomiaru oczekiwań respondentów lub wyrażenia ich postrzeganego doświadczenia we wszystkich wskaźnikach wykorzystanych w badaniu. Analizy danych obejmowały analizę opisową i analizę czynnikową. W oparciu o przełomową pracę Rogera na temat dyfuzji innowacji, entuzjaści technologii, wizjonerzy, pragmatycy, konserwatyści i sceptycy pozostają ważni w organizacji, a absorpcja systemów informatycznych zarządzania edukacją jest nadal w rękach entuzjastów technologii i wizjonerów. Zarządzanie jakością i akceptacja EMIS są krytycznymi czynnikami, które sprawiają, że wykładowcy chcą nadal korzystać z systemu w celu wspierania akredytacji. Profile te umożliwią zindywidualizowane szkolenia w zakresie odbudowy po pandemii Covid-19.