With the ongoing transformation of business to the era of Industry 5.0, related IT technologies and solutions dedicated to logistics are undergoing transformation. This article presents a workflow that will help managers choose the correct strategy and sequence for implementing solutions that help companies embark on the path to Industry 5.0. The practical implications of the results include a clear roadmap for companies implementing Industry 5.0. The proposed IT hierarchy and LSCM prioritization provide decision-makers with actionable insights for planning investments, selecting technologies, and improving resilience and efficiency. This study supports strategic decisions across sectors by highlighting the most impactful digital tools that can drive transformation, sustainability, and competitive advantage in real business environments. In the scientific context, this article presents a template combining IT technologies used in companies and logistics and supply chain management (LSCM) planes in relation to the Industry 5.0 concept. Then, using the hybrid DEMATELPROMETHEE II methodology, the characteristic parameters of these spheres are assessed and hierarchized. The results presented in this article indicate that among the areas characterizing Industry 5.0, resilience solutions should be implemented first. Among IT technologies, solutions from the area of artificial intelligence (AI) and machine learning (ML) should play the leading role and, in terms of LSCM areas, the most important solutions should cover the sphere of demand planning and forecasting.
A bi-level linear programming problem characterized by interval uncertainty in the coefficients of both objectives and constraints is thoroughly examined. The Karush–Kuhn–Tucker (KKT) optimality conditions for interval nonlinear programming problems have been developed to address this challenge. Utilizing these conditions, the interval bi-level programming problem has been transformed into a deterministic nonlinear programming problem. Subsequently, a comprehensive methodology has been developed to solve the transformed problem. The proposed approach has been validated through numerous illustrative examples that demonstrate its successful execution. Furthermore, the developed methodology has been effectively applied to a practical problem in supply chain planning, showcasing its relevance and applicability in real-world scenarios.
The content of the considerations that are the subject matter of the publication is focused on: identifying the specificity of supply chain management in the light of the characteristic features of these chains; presenting an approach to managing employee teams in a way implied by the specificity of supply chains and pointing to self-managing teams as a vital instrument for improving supply chain management in conditions of increasing variability and unpredictability of the environment. The conclusions resulting from the publication can be used not only for further empirical research on self-managing employee teams as a way of supporting supply chain management, but also as recommendations for micro- and metalogistics managers.
PL
Treść rozważań publikacji zorientowana jest na: identyfikację specyfiki zarządzania łańcuchami dostaw w kontekście cech charakterystycznych tych łańcuchów; zaprezentowanie podejścia do zarządzania zespołami pracowniczymi w sposób implikowany specyfiką łańcuchów dostaw oraz na wskazanie na samozarządzające zespoły jako istotny sposób usprawniania zarządzania łańcuchami dostaw w warunkach rosnącej zmienności i nieprzewidywalności otoczenia. Wnioski z rozważań niniejszej publikacji mogą zostać wykorzystane nie tylko do dalszych badań empirycznych nad samozarządzającymi zespołami pracowniczymi jako sposobem wspomagającym zarządzanie łańcuchami dostaw, ale także jako rekomendacje dla menedżerów logistyki skali mikro- i metalogistycznej.
Purpose: The purpose of the study was to identify key reasons for intensifying risk management activities in supply chains. To achieve the objective, the following research hypotheses were adopted: H1 - the extent of business activity is not correlated with problems related to demand constraints and timeliness of payments, H2 - disruptions in supply chain continuity during a COVID-19 pandemic are independent of the type of chain. Design/methodology/approach: These paper highlights the importance of risk management in the supply chain management in addressing the pandemic induced disruptions and supply chain risk management activities. Achieving the stated goal requires answering two questions: (1) What problems are companies facing due to the coronavirus pandemic, and (2) What actions are companies taking to ensure supply chain continuity, especially in Poland conditions. 137 enterprises participated in the research, including 118 with foreign capital. The survey was conducted online. The research sample included entities from the manufacturing, trading, and service sectors located throughout Poland. Companies were selected using a snowball method, starting with supply chain managers from friendly entities and asking them to identify other entities that could take part in the study. Findings: The research showed that the continuity of supply chains in Poland was not maintained, and companies were able to keep inventories only at a minimum level. The research also analysed the impact of remote work on the effects of the functioning of enterprises and assessed the effects of support under anti-crisis shields. Originality/value: The research has been carried out in order to identify the factors that have the greatest influence on the efficiency of the supply chains of Polish enterprises. The research showed that the continuity of supply chains in Poland was not maintained, and companies were able to keep inventories only at a minimum level.
Purpose: This paper explores the enduring repercussions of the COVID-19 pandemic on global supply chains by investigating the experiences and adaptations of organizations in Poland, Georgia, and Turkey. It seeks to provide valuable insights into the long-term implications of the pandemic on supply chain management, with a focus on strategies and challenges faced by businesses in different regions. Design/Methodology/Approach: We conducted an extensive study utilizing an online questionnaire to gather primary data from a diverse sample of organizations in Poland, Georgia, and Turkey. This research approach is quantitative and comprehensively assess the pandemic's impact on supply chains. We analysed responses from a range of industries, enabling a holistic understanding of the topic. In addition to descriptive analysis, we conducted a comparative examination of the three countries using ANOVA (Analysis of Variance) to assess any significant differences among them. Furthermore, we employed Cramér's V, a robust statistical measure, to investigate associations between categorical variables within the dataset Findings: The research reveals that the outcomes in three distinct countries are surprisingly similar, contrary to initial expectations. The majority of the proposed COVID-19 factors exhibit no statistically significant distinctions among Poland, Georgia, and Turkey. Consequently, we can infer that the COVID-19 pandemic exerted a considerable and widespread impact on the entities under consideration. Research Limitations: Despite our efforts to gather a representative sample, the study may not encompass all industries and organizations equally. Additionally, the research is subject to the limitations of self-reported data and potential bias in responses. The focus on specific regions may not capture the entirety of global supply chain dynamics. Practical Implications: This research provides practical insights for organizations navigating supply chain challenges in a post-pandemic world. It offers guidance on building resilient and adaptable supply chains and managing risks effectively. Businesses can use these insights to make informed decisions and enhance their supply chain strategies. Originality/Value: Drawing from our own research conducted in three countries after the official conclusion of the pandemic, this study adds a distinctive contribution to the current body of literature. It takes a long-term perspective on the repercussions of the COVID-19 pandemic on supply chains, specifically emphasizing diverse regions. The employed methodology and regional comparisons offer a nuanced insight into the dynamic evolution of the supply chain landscape, underscoring the importance of adaptability and resilience. In contrast to various studies conducted at the onset and during the pandemic, this paper uniquely seeks to discern the enduring effects.
Purpose: To explore the impact of Blockchain technology on the tourism industry, particularly in terms of sustainability and business model efficiency. Design/methodology/approach: Conduct a thorough review of existing literature and case studies to analyse the potential benefits and challenges associated with implementing Blockchain technology in the tourism sector from both environmental sustainability and business perspectives. The research will also involve examining real-world examples where blockchain has been successfully applied within the travel industry. Findings: The findings highlight that Blockchain technology can bring a higher level of transparency to supply chains in tourism, tracking emissions, improving social welfare reputation, and reducing fraud related to data security. Originality/value: This paper provides insights into how Blockchain can revolutionise travel processes by enhancing transparency, security, and cost-effectiveness while addressing sustainability concerns. It presents a comprehensive analysis of its potential implications for stakeholders within the tourism industry.
Purpose: The aim of the research conducted was to identify the main research areas in scientific articles addressing blockchain in logistics in the context of sustainable development. Design/methodology/approach: The study was conducted between April and August 2024. A review of Scopus database data was conducted. Scientific articles, extracted according to bibliometric query Q1, were submitted for analysis. Based on the adopted criteria, 74 scientific articles were identified and further analyzed according to the author's keywords using the VOSviewer software. A systematic literature review of scientific publications that referred to blockchain issues in logistics and sustainability was also used. Findings: Nine author keywords most frequently used in the analyzed publications were identified, which were followed by references to the words contained in the title of this study, namely blockchain in logistics and sustainability. The analysis made it possible to see that the word blockchain did not co-occur only with the word blockchain technology, which is considered reasonable. Research limitations/implications: The limiting factor of the present study is the choice of database, which was limited to the Scopus database and the bibliometric query Q1 constructed as part of the first stage of the research considerations undertaken. Nevertheless, as the analyses conducted in this article indicated, this procedure was justified since the few studies indicated were only concerned with the Scopus database itself. In addition, it allows and enables expert planning of future studies, which will be aimed at repeating these studies in the future to check the results or verify new research areas. Originality/value: The study conducted is unique compared to those conducted so far, which is confirmed by the constructed bibliometric query Q1. Within the framework of the analysis performed, future relevant research directions were identified, such as addressing the issue of green blockchain. According to the authors, the article can inspire other researchers and those interested in blockchain, logistics and sustainability issues.
The sale of vehicles is an important element of their life cycle, which includes various stages, from design and production, through use, to recycling or disposal. Sales are an important step in this cycle because they influence how many vehicles reach the market and are put into consumer use. During the COVID-19 pandemic, vehicle sales have dropped significantly. Drastic declines in production during this period were the effect of restrictions that resulted in the closure of production plants. The article presents statistics on the sales of Mercedes-Benz delivery vehicles and the changes that took place during the pandemic. It also contains recommendations that mainly concern improving the effectiveness of vehicle sales in emergency situations. During the pandemic, the activities of many automotive industries were suspended and, additionally, vehicle traffic decreased, which resulted in a general decline in the production of components, parts, as well as future car designs. The aim of the article is to analyse the sales of Mercedes-Benz delivery vehicles and to assess the factors that influenced it in the analysed period.
PL
Sprzedaż pojazdów stanowi istotny element ich cyklu życia, który obejmuje różne etapy, począwszy od projektowania i produkcji, poprzez użytkowanie, aż do recyklingu lub utylizacji. Sprzedaż stanowi ważny etap w tym cyklu, gdyż wpływa na to, jak wiele pojazdów trafia na rynek i do użytku konsumentów. W dobie pandemii COVID-19 sprzedaż pojazdów znacznie spadła. Drastyczne spadki produkcji w tym okresie były wynikiem obostrzeń, które skutkowały zamykaniem zakładów produkcyjnych. Artykuł przedstawia statystyki dotyczące sprzedaży pojazdów dostawczych marki Mercedes-Benz oraz zmiany, jakie miały miejsce w czasie pandemii. Zawiera również rekomendacje, które dotyczą głównie poprawy efektywności sprzedaży pojazdów w sytuacjach zagrożenia. W okresie pandemii działalność wielu branż samochodowych została zawieszona, a dodatkowo zmniejszyło się natężenie ruchu pojazdów, co spowodowało ogólny spadek produkcji podzespołów, części, jak również przyszłych konstrukcji aut. Celem artykułu jest dokonanie analizy sprzedaży pojazdów dostawczych marki Mercedes-Benz oraz ocena czynników, jakie na nią wpłynęły w badanym okresie.
Cargo consolidation is an important step towards sustainable development of transport. It allows to reduce: emission of greenhouse gases, energy consumption, fuel consumption. Combining cargos in one vehicle allows to reduce the number of runs necessary to deliver goods to the clients. It allows to reduce the amount of pollution, fuel consumption and costs of transport. Cargo consolidation also reduces emission of harmful substances to natural environment and allows enterprises to save time and money. As a result of the data obtained and the analysis carried out, solutions were proposed to reduce transport costs for both customer A and customer B. It has been proven that cargo consolidation is now a very important element of the entire supply chain to the destination in terms of sustainable transport development.
A new monograph titled "The Security of Military Supply Chains" has emerged in the publishing market, released in 2024 by the Academy of War Studies Publishing House (ISBN 978-83-8263-503-4). This publication spans 326 pages and represents a significant contribution to Polish scientific literature, as the subject matter has not been analysed in such a comprehensive manner until now. The Author of the book is Dariusz Grala, a Colonel in the Polish Army, a Doctor of Engineering, and the current Dean of the Faculty of Management and Command at the Academy of War Studies. The monograph introduces the reader to an extensive, erudite discourse at the intersection of political science research, security studies, and management and quality. The Author meticulously and logically discusses areas related to the security of military supply chains, which have previously been underexplored in the literature. The term "security" is understood here in various contexts, encompassing both states and processes that influence military supply chains. The Author highlights their role as a set of cooperating structures aimed at delivering goods essential for the execution of military training operations, operational activities, and combat missions. The literature often encounters the term "defence sector supply chains"; however, in the military context, the perspective on the functioning of these supply chains has a broader and often sensitive significance. This "sensitive" nature of the security of military supply chains —understood from the intentions expressed in the Introduction — has become the subject of the Author's research, which integrates theories and practices from military logistics and supply chain management. The considerations focus on the processes occurring within these chains under various conditions. This approach is particularly important in the realm of security and defence, as civil supply chain publications often overlook, assuming it to be self-evident, the specific security considerations related to military needs. This publication, in a sense, bridges these two worlds.
This paper is focused on the analysis of key technologies that contribute to increasing the safety of the supply chains in logistics. This topic was taken up by the author due to the development of technologies such as the Internet of Things, artificial intelligence, blockchain or Big Data, this topic allows for their practical application in the context of logistics. It also highlights potential challenges associated with implementing new technologies and their importance in building more resilient and flexible supply chains in the future. The aim of the paper is elaboration of recommendations for enterprises for supply chain safety improvement related to digital transformation of logistics issues. Authors has made literature review that allows for collecting and synthesizing current research and publications on digital transformation in logistics and impact of modern technologies on supply chain safety.
This publication presents the possible use of the Global Navigation Satellite System (GNSS) for securing logistics supply chains during combat operations. The study's main purpose is to present how positioning conducted by the GNSS can be an element of military logistics assets support in the logistics chain delivery process. To achieve the stated goal of the research, the following research problem has to be defined: How does the positioning of logistics assets by the (GNSS) affect the security of combat operations? Specific research problems were identified for the research problems: 1. What is the essence of using a satellite GNSS for military logistics? 2. What are the effects of using a satellite GNSS in securing combat operations? Participants in the research were experts responsible for implementing innovative technologies from the space industry into the GNSS, while the GNSS was the subject of the research. The research hypothesis set in this paper is as follows: The use of the GNSS as satellite system affects the efficiency of the optimization of the logistics supply chain, increased troop safety and increasing allied forces interoperability. An Ishikawa diagram and GNSS system reliability indicators were used to analyze of the specific problem in detail. This publication was based on doctrinal documents such as: "Doctrine of the Land Forces" DD-4.2, "Logistics Doctrine of the Armed Forces of the Republic of Poland" D-4 (B) version 2. For the purposes of analyzing the GNSS, information was drawn from "GNSS Technology and its Application in Implementation and Control Measurements" and a publication entitled "Air transport supported by Global Navigation Satellite System (GNSS) in the social security aspect - SARS - Cov-2, Covid-19 pandemic". An additional analysis and evaluation of the logistics supply chain and making relevant conclusions that can influence the further development of this system.
Łańcuch dostaw technicznych środków materiałowych odgrywa szczególnie istotną rolę w zakresie możliwości realizacji zadań przez pododdziały remontowe, co z kolei wpływa na liczbę zdatnego do prowadzenia działań sprzętu wojskowego. Przerwanie tego łańcucha skutkować może brakiem możliwości realizacji zadań przez moduły bojowe. A zatem, konieczne jest poszukiwanie rozwiązań dzięki którym możliwe będzie podnoszenie jego odporności, aby nie uległ on „przerwaniu” pod wpływem ewentualnych zakłóceń. Coraz częściej wykorzystywany w zastosowaniach wojskowych druk 3D oferuje szereg nowych możliwości związanych z szybkim, a czasami tańszym dostępem do części wymiennych i materiałów eksploatacyjnych oraz narzędzi. Staje się to jeszcze szybsze w kontekście posiadania opracowanych i niewymagających żadnych uzupełnień plików cyfrowych, gotowych do bezpośredniego ich wykorzystania w procesie produkcji addytywnej. W związku z powyższym Autorzy, w prezentowanym artykule wskazują na możliwości i wyzwania, jakie niosą ze sobą wirtualne magazyny części jako element zwiększający odporność łańcucha dostaw technicznych środków materiałowych.
EN
The supply chain of technical materials and spare parts plays a particularly important role in terms of the ability of repair units to carry out tasks, which in turn affects the number of military equipment suitable for operations. Interrupting this chain may result in the inability of combat modules to perform tasks. Therefore, it is necessary to look for solutions that will make it possible to increase its resistance so that it is not "interrupted" under the influence of possible disturbances. 3D printing, increasingly used in military applications, offers a number of new opportunities related to quick and sometimes cheaper access to replacement parts, consumables and tools. This becomes even faster in the context of having developed digital files that do not require any additions, ready for direct use in the additive manufacturing process. Therefore, in the presented article, the authors point out the opportunities and challenges of virtual parts warehouses as element increasing the resilience of the supply chain of technical materials.
The research problem addressed in the article focuses on the question: what challenges are important for building the resilience of the additive manufacturing supply chain for military logistics. The aim of the article is to identify these challenges. In order to verify the research problems, the following research methods were used: analysis and critique of literature, document analysis, synthesis, comparison and generalization. The article is divided into two main parts, the first theoretical one concerning the essence of building the resilience of supply chains and the second – empirical one covering the analysis of additive manufacturing supply chains for military logistics. The results of the analyses allowed for the formulation of a number of conclusions, constituting the basis for further, extended research on this current and important problem.
PL
Problem badawczy poruszany w artykule koncentruje się wokół pytania: jakie wyzwania są istotne dla budowania odporności łańcucha dostaw wytwarzania addytywnego dla logistyki wojskowej. Celem artykułu jest identyfikacja tych wyzwań. W celu weryfikacji problemów badawczych zastosowano następujące metody badawcze: analizę i krytykę literatury, analizę dokumentów, syntezę, porównanie i uogólnienie. Artykuł podzielony jest na dwie główne części, pierwszą teoretyczną dotyczącą istoty budowania odporności łańcuchów dostaw oraz drugą – empiryczną obejmującą analizę łańcuchów dostaw wytwarzania addytywnego dla logistyki wojskowej. Wyniki analiz pozwoliły na sformułowanie szeregu wniosków, stanowiących podstawę do dalszych, rozszerzonych badań nad tym aktualnym i ważnym problemem.
Ryzyko bezpieczeństwa żywności w łańcuchu dostaw wynika z wielu czynników, które mogą wpływać na jakość, dostępność i bezpieczeństwo produktów spożywczych. Współczesne łańcuchy dostaw są niezwykle złożone, często obejmują wielu pośredników, a także międzynarodowe przepływy surowców i produktów. Taka struktura zwiększa prawdopodobieństwo wystąpienia zakłóceń na różnych etapach – od produkcji surowców, przez ich przetwarzanie, po dystrybucję do konsumentów.
Food loss and waste represents a global problem which is characteristic for all food supply chain sectors and all groups of countries. On average, every year one third of the total amount of food produced is lost or wasted, which indicates an extremely high level of inefficiency in the food supply chain. One of the key characteristics of food loss and waste is a wide range of ecological, economic and social implications, which is why this problem has become the subject of many national and global agendas. Although there is still no unique definition of the term food loss and waste and unique data collection methodology, many authors have researched this topic so far. Therefore, this paper's aim was to research the existing literature on the phenomenon of food loss and waste, as well as to observe trends of the amount of food loss and waste in the world and the EU. The results indicated that the differences between developed and developing countries have changed, and the amount of food waste in both groups of countries at the household level is now quite uniform. At the level of the EU, the household sector is also the largest generator of food waste.
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Straty i marnotrawstwo żywności stanowią problem globalny, charakterystyczny dla wszystkich sektorów łańcucha dostaw żywności i wszystkich grup krajów. Średnio co roku jedna trzecia całkowitej wyprodukowanej żywności jest tracona lub marnowana, co wskazujena niezwykle wysoki poziom nieefektywności w łańcuchu dostaw żywności. Jedną z kluczowych cech utraty i marnotrawienia żywności jest szeroki zakres implikacji ekologicznych, ekonomicznych i społecznych, dlatego problem ten stał się przedmiotem wielu agend krajowych i globalnych. Choć nadal nie ma jednoznacznej definicji pojęcia straty i marnotrawstwa żywności oraz unikalnej metodologii gromadzenia danych, wielu autorów zajmowało się już tym tematem. Dlatego też celem niniejszej pracy było zbadanie istniejącej literatury dotyczącej zjawiska strat i marnotrawienia żywności, a także obserwacja trendów wielkości strat i marnotrawienia żywności na świecie i w UE. Wyniki wykazały, że różnice pomiędzy krajami rozwiniętymi i rozwijającymi się uległy zmianie, a ilość marnowanej żywności w obu grupach krajów na poziomie gospodarstw domowych jest obecnie w miarę jednolita. Na poziomie UE sektor gospodarstw domowych jest także największym generatorem marnowania żywności
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Celem pracy było oszacowanie możliwości wprowadzenia alternatywnych rodzajów napędu w samochodach ciężarowych oraz ograniczenie transportu żywności celem zmniejszenia emisji gazów cieplarnianych. Zrównoważenie transportu można osiągnąć poprzez przejście na bardziej wydajne środki transportu i/lub pojazdy o niższej emisji, zwłaszcza o napędzie elektrycznym lub wodorowym. Kluczowym w tym przypadku jest rozwój dedykowanej infrastruktury ładowania oraz uruchomienie programów wsparcia dla zakupu takiej floty. Konieczne jest również przekształcenie systemów żywnościowych w taki sposób, aby konsumenci w większym zakresie korzystali z żywności produkowanej lokalnie i sezonowo. Optymalizacja dystrybucji, w tym krótkich łańcuchów dostaw może również przyczynić się do realizacji zrównoważonego transportu. Wymienione działania sprzyjają retardacji antropopresji w środowisku przyrodniczym.
EN
The aim of this study was to assess the feasibility of introducing alternative types of propulsion into trucks and reducing food transport to reduce greenhouse gas emissions. Sustainable transport can be achieved by improving energy efficiency, switching to lower- emission vehicles, and / or more efficient modes of transport, especially by introducing electric or hydrogen-powered vehicles. Food systems also need to be transformed so that consumers make more use of locally and seasonally produced food. Optimising distribution, including short supply chains, can also contribute to the realisation of sustainable transport. These measures promote the retardation of anthropopressure in the natural environment.
Logistics in humanitarian supply chains plays a key role in effective responding to humanitarian crises such as natural disasters, armed conflicts or epidemics. It is a process that involves planning, organising, managing and executing the activities necessary for a fast delivery of essential goods and services to those in need. The main objective is to minimise the response time and maximise efficiency in the delivery of aid, which includes ensuring the availability of resources such as food, water, medicine and shelter. Effective humanitarian logistics requires excellent planning and coordination between multiple agencies, stock management and the selection of appropriate modes of transport. It is also important to use technology, such as geographic information systems (GIS) and drones, to improve the efficiency and speed of response. Humanitarian logistics must also consider the proper balance of the immediate needs of victims with the long-term development goals of the affected regions. This requires flexibility and the ability to adapt to changing conditions, to manage risk, and to continuously assess and respond to current and future needs. Collaboration between humanitarian organisations, governments, the private sector and local communities is key to the effectiveness of these efforts.
Purpose: This study aims to identify the factors affecting and impacting the Omni channel selection of customers in supermarket retailing, addressing a research gap in this area. Methodology: The researcher conducted an empirical study using a questionnaire distributed among 384 supermarket customers. Factor and regression analyses were performed to determine the influential factors. Results: The study found that risk management, experience and expected performance, security aspects, and customer compatibilities have individual effects on customer Omni channel selection. Additionally, recommendations were made to enhance the value of existing or future Omni channel supply chains. Theoretical contribution: This research contributes to the understanding of customer behavior in Omni-channel supermarket retailing, particularly in the context of a developing country like Sri Lanka. The findings can inform both academic and practical discussions on supply chain management and e-commerce. Practical implications: The study's recommendations can guide supermarket retailers in improving their Omni-channel strategies, ultimately enhancing customer satisfaction and loyalty. This, in turn, can positively impact the retail industry and the broader economy of Sri Lanka.
Nowadays, applying additive manufacturing (AM) technologies into a supply chain (SC) permits realization of the so-called “demand chains” and transformation of conventional production to mass customization. However, integration of AM technologies within an SC indicates the need to support managers’ decision about such an investment. Therefore, this work develops a Petri net-based decision support model that determines the changes in an SC by adopting AM and improving customer-perceived value (CPV), based on a case study regarding a real-life metal production process. The basis for building such a model is the supply chain operation reference model (SCOR), focusing on CPV, due to the need for redesigning the SC starting from the customer instead of the company. To achieve the research objective, this work introduces a novel verification methodology for a Petri net-based decision model. The research results show that applying the developed model, which is based on the selected characteristics of the production process and parameters describing the potential integration of AM within the SC, allows managers to perceive a scenario in the form of graphical models about positive or negative impacts of introducing AM into the SC. The managers find the Petri net-based decision support model presented in this paper a beneficial tool to support the implementation of changes in an SC and show the potential increase in customer satisfaction thanks to the integration of AM within an SC.
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