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Maritime Sustainability and the Need for Global Performance Indicators in Shipping: An Empirical Investigation Based on the Shipping KPI Standard by BIMCO

Darousos E. E., Mejia M. Q, Panteladis I., Pastra A.

TransNav : International Journal on Marine Navigation and Safety of Sea Transportation

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2023

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Vol. 17 No. 4

759--768

EN

This paper aims to cover a gap in maritime literature by analysing the performance of the international fleet through the BIMCO Shipping KPI System databases, and by highlighting the necessity for the adoption of Global Performance Indicators to serve the needs of a sustainable maritime industry. The paper investigates the complex interrelations of the various types of performance in shipping, consisting of 57,622 ships of all commercial types, operated from 26 countries, covering the environmental, health, safety management, HR management, navigational safety, operational, security, and technical performance. Results indicate that countries rank differently with regards to the aggregated performance of their respective shipping companies, signifying different managerial approaches. This paper contributes to the discourse of maritime governance, aiming to be of interest to all maritime stakeholders dealing with marine policies and institutional arrangements for the management and regulation of international shipping.

2

Decision parameters in project financing and their implications for offshore wind farm projects

Balks Marita, Mann Lukas

Scientific Journal of Gdynia Maritime University

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2023

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nr 127

71--80

EN

Offshore wind farms are one of the most important pillars of the successful implementation of the envisaged energy turnaround. However, so far, the States are all far from reaching their targets. Therefore, a great amount of capital is needed. Since a large part of offshore wind farms is financed by debt capital, it was examined which criteria are currently prevailing on the market. The main findings are that cover ratios are the most important key figures in the decision-making process and during the term. In addition, a large number of clauses are contractually fixed to reduce the risk of default.

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Science Based Targets and the factors contributing to the sustainable development of an organisation from a Literature review to a conceptual model

Sá José Carlos, Carvalho Afonso, Fonseca Luís, Santos Gilberto, Dinis-Carvalho José

Production Engineering Archives

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2023

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Vol. 29, Iss. 3

241-253

EN

Sustainable development is a subject of intense discussion, mainly due to climate change, pollution, and increased waste, among other factors. The governments of various countries worldwide have been setting environmental targets for emissions and consumption to combat climate change and improve the state of our planet. Therefore, it is necessary to have an environmental policy with stakeholder engagement. The literature review method, bibliometric analysis, and visual mappings were applied to understand how these sustainable targets are formulated and used by companies to comply with the limits proposed by governments. The Web of Science platform allowed data collection about Lean and Green, Key Performance Indicators (KPI), and Science-Based Targets (SBT). The carried analyses identified the most relevant papers using the PRISMA method, including their authors, their temporal distribution, and a correlation map using the VOSviewer tool. Hence, mapping the current state of the art concerning the SBT topic. Furthermore, a novel conceptual model is proposed to integrate lean and green and create new KPI applied to the definition of SBT to give companies a path and tools to achieve the climate targets efficiently. Future research should focus on the implementation of the conceptual model in several companies to understand its impact to correct and improve the conceptual model proposed.

4

Indicator analysis of the technological position of a manufacturing company

Pacana Andrzej, Czerwińska Karolina

Production Engineering Archives

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2023

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Vol. 29, Iss. 2

162--167

EN

A turbulent manufacturing market, especially in the metal industry, determines the quality of products and the level of production efficiency, which contributes to a company's market position and competitiveness. The aim of the study was to develop a model to define a manufacturing company’s current market position using KPIs in relation to a key product - gearbox casting. The company's position was defined in terms of the relationship occurring between technological capabilities and market position. An additional aim of the study was to identify critical determinants and, ultimately, to identify conditions for strengthening market position. As a test of the proposed model, the position of the analysed company (in terms of technological capabilities and market position) was defined as “Search for occasions”- box 9 within the 3x3 matrix. Technological determinants that weaken the company’s position (low level of maintenance capacity and long production cycle time) and determinants with a strong negative impact on market position (low level of human resource development) were identified. An element of novelty is the use of KPIs as variables determining the position of the company within the3x3 matrix, which is indicative of a specific technological position in the market. Further lines of research will concern the determination of appropriate KPIs in relation to the identified critical areas of the company. Subsequent steps will concern the implications of the model in relation to the company’s other key aluminium alloy castings.

5

Analysis of development processes effectiveness using KPI

Pacana Andrzej, Czerwińska Karolina, Grebski Michalene Eva

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

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z. 157

387--396

EN

Purpose: The purpose of the study was to show the importance of measuring the effects of the execution of personnel processes within the framework of personnel function management in manufacturing enterprises. Design/methodology/approach: The development of the article required a critical analysis of the literature on the subject. A literature study of scientific publications, a survey, and face-to 16 face interviews were performed. Findings: Thanks to the realization of the survey it was found that, despite such high awareness of the importance and effectiveness of the use of KPIs, only less than 28% of the respondents declared the use of HR function measurements in a systematic way, and only 53% use only a few indicators, in an active way and not fully coordinated. Research limitations/implications: Future directions of activities will concern the realization of research in another research group (increased number of analyzed production and service enterprises) from the area of the southern part of Poland and the comparative analysis of obtained results. The limitation of the research may be the unwillingness of enterprises to cooperate. Practical implications: The results of the study indicate the possibility and at the same time recommend the implementation of KPIs for monitoring the effectiveness of development processes in enterprises. The obtained results will contribute to the implication of more KPIs and thus increase the level of effective management. Originality/value: Filling the research gap in the field of measuring the effects of personnel function with the use of selected KPIs. The study is addressed to the management staff of enterprises.

6

Applications of performance indicators for optimization of humanitarian chains

Repík Dušan, Foltin Pavel

LogForum

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2022

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Vol. 18, no. 4

495--504

EN

Background: Humanitarian operations are a key contribution to alleviating human suffering and reducing property damage. The success of these measures is conditioned by the implementation of efficient and sufficiently flexible logistics chains. The specificity of the conditions for the distribution of material aid requires the preparation of a suitable distribution system, the necessary capacities, and the creation of conditions to achieve the flexibility of individual solutions. The key issue for the implementation of the humanitarian aid distribution itself is the identification of suitable performance indicators, considering the specifics in the individual phases of humanitarian aid implementation. Methods: The approach is based on the research and content analysis, followed by creating a conceptual model and workflow diagram using interviews with experts, and identifying key performance indicators for optimization within the case study. Results: The humanitarian supply process was identified through a workflow diagram. A model was built to illustrate a case study of the use of rail transport to the provide humanitarian aid to Ukraine crisis in 2022. Performance indicators are compiled for the model. Recommendations are formulated for the creation of suitable indicators of the performance of humanitarian logistics chains. Conclusion: A gap and research problem in performance improvement and its measurement is identified within humanitarian logistics. This study examines the opportunity to improve the performance of humanitarian distribution to Ukraine in 2021.

7

Order picking and loading-dock arrival punctuality performance indicators for supply chain management: a case study

Marzialia Micaela, Rossit Daniel Alejandro, Toncovicha Adrián

Engineering Management in Production and Services

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2022

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Vol. 14, no. 1

26--34

EN

Supply chain activity control is an essential part of Supply Chain Management (SCM), ensuring compliance with customer requirements. This paper presents a case study into the control of SCM activities. The study analysed two areas involving two different SC links associated with order picking, and outsourced truck freights, respectively. The studied company had problems with these links. An approach based on developing a KPI (Key Performance Indicator) was proposed to address the issues. Consequently, different affected processes were analysed and characterised, considering the relevant data for defining a KPI. Then, strategies and methods were devised for data collection and processing regarding the system’s current state. Finally, tools were designed to facilitate the interpretation of the system’s current state and thus, pave the way for the decision-making process on corrective measures.

8

Analysis and improvement of the production system in production enterprise

Pacana Andrzej, Czerwińska Karolina, Bednárová Lucia

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2021

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z. 153

357--368

EN

Purpose: The aim was to analyze inconsistencies in the production process of rebated internal frame and panel doors using KPIs and to identify causes of deviations from the quality plan using selected quality management tools. Design/methodology/approach: KPIs and instruments of quality management (Pareto-Lorenz diagram, Ishikawa diagram and 5Why?) were used. The survey covered products manufactured in the third and fourth quarters of 2019. Findings: It was found that the most serious non-compliance was the presence of an uneven rim surface (Pareto-Lorenz diagram). Potential causes were inadequate gluing of the door leaf layers and the use of worn flange processing equipment (Ishikawa diagram). On the other hand, the root cause of the quality problem turned out to be the lack of supervision and proper training of employees (5Why method). Research limitations/implications: The presented research process has no limitations – it can be used in manufacturing companies. Further research will concern the application of the methodology to the analysis of other products offered by the company. Practical implications: the research contributed to the identification of the causes of the lowered quality level, which will allow to implement appropriate remedial measures. As part of the improvement measures, training must be carried out at the workplace and the availability of work instructions must be ensured. Originality/value: so far no extended quality analyses have been conducted in the company – no KPIs have been used in combination with extended analyses carried out with the use of quality management tools. The presented methodology is useful for the company where the analysis was made and for the manufacturing companies that want to effectively improve their production processes.

9

Warehouse Management Problem and a KPI Approach: a Case Study

Marziali Micaela, Rossit Daniel Alejandro, Toncovich Adrián

Management and Production Engineering Review

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2021

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Vol. 13, No. 3

51--62

EN

Warehouse and inventory management is a recurring issue in many of the different supply chains in diverse industries, where the constant changes in the markets have a direct impact on the management of warehouses and inventories, either generating over-stocks or shortages. This paper presents a case study on warehouse and inventory management control. The company under study was having problems in this area, where over-stocks were generated frequently, leading to various incidents, such as having to store finished and packaged product in unsuitable places, with the associated risk of deterioration. To deal with this problem, control tools based on the KPI (Key Performance Indicator) concept were developed. To this end, the corresponding problem and the information management process within the Supply Chain department had to be analyzed. In this case, it was observed that the databases were not synchronized, therefore strategies were proposed to systematize the collection and updating of data. In addition, to summarize the information, we proceeded to the implementation of an interactive form that facilitates the visualization and interpretation of the evolution of the process, and to be able to apply an efficient control on it, and thus to propose corrective actions supported by evidence.

10

Crashworthiness and comparative analysis of polygonal single and bi-tubular structures under axial loading – experiments and FE modelling

Kannan I. Vimal, Rajkumar R.

Journal of Theoretical and Applied Mechanics

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2021

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Vol. 59 nr 1

81--94

EN

This article aims to present a report of experimental and numerical investigations on crashworthiness characteristics of single and multi-cell/bi-tubular structures. Novel multi--cell/bi-tubular structures are proposed in order to improve the crashworthiness performance, LS-DYNA FE software is applied for the modelling of axial crashing behaviour to validate with experimental results and a good agreement is observed. The KPIs are used to compare various structures and to determine the best performing ones. The investigations reveal that the HMC4 has significantly obvious effects on the structural crashworthiness and improved 515% energy absorption efficiency. Afterward, a parametric study has been carried out for the best energy absorber.

11

Analysis of the possibility of using KPIs in measuring the achievements of business entities from the energy sector : case study

Czerwińska Karolina, Pacana Andrzej

Energy Policy Studies

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2021

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No. 1 (7)

41--53

EN

Each performance measurement and management system should be updated and reorganized so that it can be adequate to the changes occurring in the economic entity and the sector in which it operates. In addition, the performance measurement system should evolve with the organization's changing strategy and continually updated management objectives. The purpose of the study was to analyze the possibility of applying key performance indicators in an economic entity from the energy sector and to indicate their role and importance in the context of effective management and monitoring of progress in achieving pre-defined objectives. In the study, a coherent set of KPIs was designed, which were used to evaluate the existing concepts in the business entity and, at the same time, served as guidelines for choosing new directions of improvement and development concerning, among others, reorganization and restructuring in the customer service model through the introduction of a training system and organization design (a system of values and employee motivation), as well as obtaining permanent savings in operating costs through reduction of own costs will make it possible to pursue an effective pricing policy.

12

Framework of Using Machine Leaning Techniques in Human Resource Management in Vietnamese Companies

Thu Thuy Nguyen Thi, Nguyen Bich-Loan, Chi Trung Nguyen

Annals of Computer Science and Information Systems

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2021

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Vol. 28

295--300

EN

The COVID-19 pandemic requires many companies changing the way of their operations because of the lock down of movement and limitation of facing contact, etc. This also is an opportunity for companies to utilize technology and use digital space to keep their works and companies' activities. Companies can encourage their labors via policies of promotions. However, how to evaluate employee performance fairly, unbiasedly, and transparently? The existence of AI (Artificial Intelligence), especially machine learning, might be a solution for this due to the fact that it can automatically evaluate individual workers' performance. Therefore, the performance evaluation process ensures that the system works without interference from people outside of the system. In the paper, a framework of KPIs building systems to evaluate individual workers is represented as a solution for applying the advantage of AI (machine learning techniques) in Vietnamese companies. It can help them to improve the labor productivity and increase the workers' quality in the labor market in general.

13

Application of the indicator analysis to assess and improve the quality of the assembly process of telecommunications installations - a case study

Molenda Michał, Płonka Dominika

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2020

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z. 148

511--523

EN

Purpose: The aim of the paper is to present a case of effective application of the indicator analysis to assess and improve the process of installing a fiber optic Internet network installation at the customer’s site. The processes carried out outside the company’s headquarters, in particular their limited possibility of supervision and direct contact with the customer, cause these processes to require a special approach to management. Design / methodology / approach: The assessment of the installation process was carried out by means of the indicator analysis. The key indicators and their target values were obtained on the basis of research conducted in one of the telecommunications companies. The assessment of the quality and efficiency of the process and the effectiveness of improvement actions was based on observations and analysis of data from the company’s reports from 2017 and 2019. The theoretical scope of the work concerns methods of improving the quality and efficiency of manufacturing processes. Findings: The research process identified a set of indicators that can be used to assess the process of installation of systems in the examined company or similar ones. The quality and efficiency of the analyzed process was evaluated. The key factors determining these process properties were identified, owing to which it was possible to determine the necessary improvement actions to be implemented in the examined organization. A comparative analysis was conducted to assess the effectiveness of the implemented solutions. Practical implications: The study allowed to broaden the knowledge about the analyzed process in terms of methods of its measurement and factors having a decisive influence on its quality and efficiency. The process under analysis has been effectively improved. Originality / value: Application of the indicator analysis to a process with limited supervisory capabilities, key impact on customer satisfaction and business costs. The paper is addressed to the managerial staff of telecommunications companies involved in the installation of Internet network systems outside the company’s headquarters. The paper contains identified indicators of the assembly process and factors, mainly organizational ones, affecting its characteristics.

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Wyznaczanie kluczowych wskaźników wydajności procesu produkcyjnego – część II: badania przemysłowe

Król Dariusz, Skowroński Jan, Zaręba Maciej, Bartecki Krzysztof

Pomiary Automatyka Robotyka

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2020

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R. 24, nr 3

19--28

PL

Zastosowanie nowych technologii w Przemyśle 4.0 umożliwia lepszą organizację, monitorowanie, kontrolę oraz skuteczną optymalizację procesów produkcyjnych, szczególnie w zakresie wydajności. Prezentowane rozwiązanie opiera się na hierarchicznej analizie wskaźników efektywności, w tym głównie na kontroli wskaźnika ogólnej efektywności zasobów produkcyjnych OEE. Rosnąca liczba możliwych do uzyskania skwantyfikowanych sygnałów monitorujących pracę maszyn, temperaturę otoczenia czy częstotliwość drgań sprawia, że narzędzia wspomagające decyzje są coraz bardziej wyrafinowane i, poza prezentacją obecnego stanu zasobów, coraz częściej obejmują także analizę predykcyjną. Opisywane narzędzie PUPMT pozwala zidentyfikować kluczowe zdarzenia, które mają istotny wpływ na bieżącą lub przyszłą efektywność produkcji. Umożliwia także analizę typu what-if, dopuszczając symulację wpływu projektowanych zmian, a wyniki tej symulacji uzależnia od skutków podobnych zmian, które miały miejsce w przeszłości w danym przedsiębiorstwie. Dzięki automatycznej identyfikacji potencjalnych zależności rozwiązanie dostosowuje się do specyfiki firmy lub wybranej jednostki produkcyjnej. Początkowe rozdziały zawierają m.in. opis najważniejszych metod wykorzystywanych w rozwiązaniu PUPMT. W dalszej części przedstawiono wybrane wyniki badań przemysłowych, które przeprowadzono na kilkudziesięciu jednostkach produkcyjnych.

EN

The use of new technologies in Industry 4.0 enables better organization, monitoring, control and effective optimization of production processes, especially in terms of efficiency. The solution is based on a hierarchical analysis of key performance indicators, including mainly the control of Overall Equipment Effectiveness (OEE). The growing number of quantifiable signals monitoring machine operation, ambient temperature or even the frequency of vibrations makes decision support tools more and more sophisticated. Moreover, they also include predictive analysis in addition to presentations of the current state of resources. PUPMT tool allows identifying key events that have a significant impact on current or future production efficiency. It also allows the what-iftype analysis, running the simulation of the impact of the proposed changes, and the results of this simulation depend on the effects of similar changes that occurred in the past in a given enterprise. Thanks to the automatic identification of potential dependencies, the proposed solution adapts to the specifics of a given company or even a selected production unit. The paper in the first part contains a description of the essential methods used in the PUPMT tool. The second part presents selected results of industrial research, which were carried out on several dozen production units.

15

Functional safety and cyber security analysis for life cycle management of industrial control systems in hazardous plants and oil port critical infrastructure including insurance

Kosmowski Kazimierz, T., Gołębiewski Dariusz

Journal of Polish Safety and Reliability Association

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2019

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Vol. 10, No. 1

99--126

EN

This report addresses selected methodological aspects of proactive reliability, functional safety and cyber security management in life cycle of industrial automation and control systems (IACS) in hazardous plants and oil port critical installations based on the analysis of relevant hazards / threats and evaluation of related risks. In addition the insurance company point of view has been also considered, because nowadays the insurer, interested in decreasing risks to be insured, offers the expertise how to limit effectively risks in life cycle from the design conceptual stage of hazardous plant, through its reliable and safe operation, until decommissioning. Therefore, the risk evaluation model for insurance related decision making for the period considered, e.g. one year, should be plant specific with some predictive properties due to changing environment and business conditions, and usually considerable uncertainty involved. The objective is to evaluate and mitigate risks, and control them proactively, through undertaking appropriate activities within a process based management system according to elaborated policy and strategy that includes organisational and technical aspects, including preventive maintenance activities of sensitive equipment and updating in time the training programmes. Careful evaluating and controlling risks is also crucial for the insurance company. Basic activities of the risk engineers and underwriters in the insurance process are outlined in the context of identified hazards/threats and defined factors that significantly influence risks to be considered in evaluating the insurance premium in the context of terms and conditions specified.

16

Organizacja kluczowych wskaźników efektywności w przedsiębiorstwie

Ostapko B.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2018

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z. 131

407--418

PL

Artykuł przedstawia opis dwóch metodologii doboru miar w celu stworzenia systemu raportowania kluczowych wskaźników efektywności w przedsiębiorstwie. Opisane zostały etapy wdrażania KPI po wcześniejszym ich scharakteryzowaniu i określeniu w jakich obszarach powinny zostać opracowane. Wskazano związek wskaźników z krytycznymi czynnikami sukcesu oraz realizowaną strategią organizacji.

EN

The article presents a description of two methodologies for the selection of measures in order to create a system for reporting key performance indicators in the enterprise. The stages of implementing KPIs have been described after having characterized them in advance and in which areas they should be developed. Indicates the reference of indicators with critical success factors and the implemented strategy of the organization.

17

Metody zwiększania wydajności w zakładzie produkcyjnym – studium przypadku

Ostapko B.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2018

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z. 118

433--444

PL

Artykuł przedstawia studium przypadku dla zakładu produkcyjnego w którym w latach 2008-2014 zwiększano poziom wydajności. Dokonano analizy obszarów w których podjęto działania operacyjne i strategiczne mające na celu zwiększenie wolumenów produkcyjnych i wykorzystania maszyn oraz zmniejszenia zużycia paliw i energii.

EN

The article presents a case study for a production plant in which the level of efficiency was increased in 2008-2014. An analysis was made of the areas in which operational and strategic actions were taken to increase production volumes and use of machines as well as to reduce fuel and energy consumption.

18

Kto KPI z celów, nic nie osiąga

Podsiadło P.

Surowce i Maszyny Budowlane

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2018

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nr 5

40--42

PL

Dlaczego warto wyznaczyć Kluczowe Wskaźniki Efektywności (KPI, ang. Key Performance Indicators) dla stanowisk pracy nawet w branży górniczej? Bowiem jest to pierwszy krok do zwiększenia efektywnościpracowników - kiedy wiemy, gdzie jesteśmy i wiemy, dokąd zmierzamy, możemylepiej przygotować sie do podróży.

19

Wyznaczanie kluczowych wskaźników wydajności procesu produkcyjnego - część I: badania teoretyczne

Bartecki K., Król D., Skowroński J.

Pomiary Automatyka Robotyka

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2018

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R. 22, nr 3

5--13

PL

Kluczowe wskaźniki wydajności są zdefiniowane jako zestaw metryk umożliwiających ocenę różnych aspektów funkcjonowania procesu produkcyjnego. Należą do nich m.in. takie wskaźniki, jak przepustowość linii produkcyjnej, dostępność oraz wydajność maszyn i ich operatorów, czy też jakość wytwarzanych produktów. W pierwszej części artykułu omówiono hierarchiczną, trójpoziomową strukturę wskaźników wydajności, zgodnie z którą wartości wskaźników podstawowych wyznaczane są na podstawie wskaźników bezpośrednich, na które składają się planowane wielkości charakteryzujące proces produkcyjny oraz ich wartości rzeczywiste, zmierzone bezpośrednio na stanowiskach produkcyjnych. Opierając się na wartościach wskaźników podstawowych, wyznaczane są następnie wartości wskaźników złożonych, umożliwiających syntetyczną ocenę efektywności wykorzystania maszyn oraz zasobów ludzkich zaangażowanych w proces produkcyjny. Znajomość wartości tych wskaźników umożliwia analizę bieżącej kondycji procesu produkcyjnego oraz podjęcie ewentualnych działań naprawczych. Wyniki badań przemysłowych, polegających na oryginalnej implementacji przedstawionej metody zostaną omówione w drugiej części artykułu.

EN

Key performance indicators are defined as a set of metrics allowing assessment of the production process performance. These metrics include e.g. throughput of the production line, availability and effectiveness of the machines and their operators, as well as the quality of manufactured products. The first part of the paper discusses a hierarchical, three-level structure of the performance indicators in which the values of the so-called basic indicators are determined both based on the production plans as well as from the measurements carried out directly at the production units. Based on the values of the basic indicators, the values of the comprehensive indicators are determined to be used as a synthetic assessment of the effectiveness of the use of machines and human resources. These indicators allow gathering knowledge on the current condition of the production process as well as taking possible corrective actions aimed at improving its functioning. The results of the industrial research based on the original implementation of the presented theory will be discussed in the second part of the paper.

20

Key performance indicators of social media in enterprise management

Kościelniak H.

Polish Journal of Management Studies

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2018

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Vol. 18, No. 2

176--184

EN

Enterprise management in an international perspective, whose conditions, processes, instruments and consequences consciously go beyond the borders of one country, requires the selection of the best actions in the specific conditions, their ways of implementation and monitoring of results, this also applies to information channels which are social media, allowing interaction between users through the exchange of information, knowledge, opinions and comments. The objective of the paper is to present and assess the research results concerning the indicators supporting the measurement of performance in social media. The development of the paper required some literature studies of scientific publications on social media in the context of strategic management and the analysis of case studies representing the solutions in the field of social media applied in selected enterprises. In methodological terms, two-stage approach was used: the first stage was the identification and ordering of the views on the indicators of assessment of social media based on the materials from specialized literature, the second stage included the exposure of theoretical suggestions which explain the problem of the measurement and assessment of the use of social media in enterprise management. The value of the presented solutions in the field of the indicators applied consists in the possibility of their use in the practice of improvement in social media assessment tools and even management control in this field.

PL

Celem opracowania jest prezentacja i ocena wyników badań dotyczących wskaźników wspierających pomiar efektywności działań w mediach społecznościowych. Opracowanie artykułu wymagało przeprowadzenia studiów literaturowych publikacji naukowych na temat mediów społecznościowych w kontekście zarządzania strategicznego oraz analizy studiów przypadków reprezentujących rozwiązania z zakresu mediów społecznościowych stosowanych w wybranych przedsiębiorstwach. W ujęciu metodycznym zastosowano dwuetapowe podejście: pierwsze to identyfikacja i uporządkowanie poglądów z zakresu wskaźników oceny mediów społecznościowych oparte na materiałach pochodzących z pozycji literatury specjalistycznej; drugie to ekspozycja sugestii teoretycznych, które objaśniają problematykę pomiaru i oceny wykorzystania mediów społecznościowych w zarządzaniu przedsiębiorstwem. Wartość przedstawionych rozwiązań z zakresu stosowanych wskaźników polega na możliwości ich wykorzystania w praktyce doskonalenia narzędzi oceny mediów społecznościowych a nawet sprawowania kontroli zarządczej w przedsiębiorstwach.