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Using scorecard perspectives to assess the benefits of system implementation: a case study analysis

Szabelska A., Gabryelczyk R.

Information Systems in Management

2016

Vol. 5, No. 4

573--584

The paper presents the results of case study analysis conducted to assess the benefits of system implementation. The research was carried out in Polish recruitment company. We assessed the benefits of recruitment system implementation using the perspectives of a Balanced Scorecard and, in particular, the modelling and measurement of the main processes of recruitment. We designed indicators of the organization’s performance and we measured them before system implementation (as-is state) and after possible implementation (can-be state). This procedure allowed us to determine changes which the recruitment system could make, and also permitted to take a final decision on whether to invest or discontinue planning implementation.