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Emotional intelligence in the context of organisational management

Machnik-Słomka Joanna, Świętek Agata

Organizacja i Zarządzanie : kwartalnik naukowy

2022

nr 2

51--61

Introduction/background: The issue of emotional intelligence is increasingly being addressed in terms of its role and impact on the management of organisations, particularly human resource management. The literature on the subject views its role in the context of effective management and development of organisations, as well as success. It is therefore of interest not only to researchers, but also to practitioners. Aim of the paper: The main aim of the paper is to identify the role of emotional intelligence in the aspect of organisational management and to evaluate its level within the framework of the research conducted. Materials and methods: The study was conducted in IT companies using a survey method. A questionnaire assessing the level of emotional intelligence of managers was used in the study. A five-point Likert scale was used in the questionnaire. Results and conclusions: The analysis carried out showed the important role of emotional intelligence and its impact on building positive interpersonal relations in the workplace. The research conducted in IT companies indicates a relatively high level of emotional intelligence among managers.