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Manager competence model in the context of employee trust

Wziątek-Staśko Anna, Ryszewska Marta

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2024

z. 201

405--416

Purpose: The aim of the research conducted was to try to identify the competences of managers that positively influence employee trust. The relationship identified between managers' competences and employees' trust seems extremely interesting. It became the inspiration for the considerations presented in this article. Design/methodology/approach: The survey was conducted using the CAWI method, based on the author's survey questionnaire with a total of 14 questions. A Likert scale was used in the research process. Findings: The collected factual material exposes the special role in the process of building intra-organisational trust of such groups of competences as communication or human capital management. In addition, the studied influence of personality traits and trust determinants made it apparent that, for employees, one of the most important characteristics of a manager is emotional maturity. Research limitations/implications: The analysis of the survey results was carried out on the basis of 216 correctly completed questionnaires. Further research should be carried out on a larger number of respondents, taking into account industries and professional groups. Originality/value: This article is based on a thorough analysis of the literature on the topic and the authors' own research. It presents a model of managers' competences positively influencing employees' trust, developed on the basis of factual material. It is addressed to researchers dealing with the subject and managers seeking solutions in building intra-organisational trust.