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2 2017

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The relationship between consultants and clients in a tourism sector

Perkumienė D., Abalikštienė E., Merkienė R.

Nowoczesne Systemy Zarządzania

2017

T. 12, nr 2

179--188

Relationship between clients and consultants reveals and develops during the process of communication, for then not only do people interact, but also get to know each other. Methods of consulting should be based on information and applied in a more precise and understandable manner. Clients and consultants should discuss and argue when trying to protect their opinion, as well as to develop tolerance to the weaknesses of others. Empirical survey showed that clients consider the factors which, in their opinion, directly determine the efficiency of consulting to be more important. Consultants, similarly to clients claim that the factors of various capacities and competence are also relevant. However, factors related to the methodology of consulting are considered to be of the same importance. When assessing the influence of interpersonal factors to Client and consultant relationship, both the consultants and clients indicated the importance and ability to manage conflicts as one of the important aspects of ethical conduct during a consultation. However, clients considered the factor of communication skills to be of a higher importance. They wished the consultant had tried to look from their angle and even eager for an emotional contact.

Peculiarities of working culture and ethics in the public sector

Perkumienė D.

Nowoczesne Systemy Zarządzania

2017

T. 12, nr 3

211--220

Conflicts in the work of public sector officers are the negative phenomena, due to their impact on the person itself and the people around - customers, colleagues. Moreover, it has negative impact on the efficiency of work, communication, working atmosphere. Culture - the informal aspects of organizations - are the values, beliefs, ethics, and motives of individual participants in addition to the shared norms and understandings that broadly characterize the organization or its subunits. The article analyses peculiarities of ethics and working culture in the public sector. Author tries to reveal and evaluate the peculiarities of the ethic and working culture of the Klaipėda municipality employees in Lithuania.

Konflikty w pracy urzędników sektora publicznego są zjawiskiem negatywnym z powodu wpływu, jaki wywierają zarówno na samą skonfliktowaną osobę, jak i ludzi wokół niej - klientów i współpracowników. Ponadto konflikt niekorzystnie wpływa na wydajność pracy, komunikację oraz atmosferę pracy. Kultura - nieformalne aspekty organizacji - to wartości, przekonania, etyka i motywy poszczególnych uczestników, oprócz wspólnych norm i porozumień, które ogólnie charakteryzują organizację lub jednostki wewnątrz niej. W artykule przedstawiono analizę specyfiki etyki i kultury pracy w sektorze publicznym. Autorka stara się opisać i ocenić specyfikę etyki i kultury pracy pracowników gminy Klaipėda na Litwie.