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2 Decision Making in Manufacturing and Services

2 2024

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Leveraging Business Process Management for Sustainable Transformation: Case Study of MECK Decarbonization Strategy

Szelągowski Marek, Berniak-Woźny Justyna, Zawalich Beata, Radziszewski Bartosz

Decision Making in Manufacturing and Services

2024

Special Issue: Business Process Management

107--116

The heating sector is a critical focus for climate change mitigation, as it accounts for 40–50% of global energy consumption and remains a major source of greenhouse gas (GHG) emissions. Miejska Energetyka Cieplna sp. z o.o. (MECK), a municipal heating company in Poland, faces an urgent need to undergo green transformation in order to comply with the Corporate Sustainability Reporting Directive (CSRD) and European Sustainability Reporting Standards (ESRS). This study aims to demonstrate how business process management (BPM) can be effectively applied to support MECK’s transition toward sustainable practices, ensuring its compliance with CSRD and ESRS requirements while fostering long-term profitability and competitiveness. Through the application of BPM, MECK has successfully embedded sustainability into its operations; key achievements have included developing actionable insights for process improvements, decarbonizing operations, reducing waste, creating new sustainable products, and adhering to CSRD and ESRS reporting standards. These efforts have enhanced MECK’s ability to secure long-term profitability while significantly improving its environmental sustainability. This case study highlights the pivotal role of BPM in enabling heating companies to meet regulatory requirements and advance their sustainability agendas. MECK’s experience underscores the importance of data quality, transparency, process optimization, and continuous improvement as foundational elements for achieving sustainability goals.

Improving Business Processes at mBank – Case Study on “Return Disposition Management” Process

Toporowska Magdalena, Mańkowski Piotr, Jadczyszyn Agnieszka, Pustelnik Dorota, Szelągowski Marek

Decision Making in Manufacturing and Services

2024

Special Issue: Business Process Management

71--81

The main objective of this article is to present a method for improving the business processes of a bank through an illustrative case study. The presented method enables financial institutions that operate in heavily regulated markets to combine a holistic view of business-process management (BPM) with a multi-faceted analysis of the effectiveness and risks of their implemented business processes, as well as to implement selected improvements that follow the banks’ project management standards. This method combines elements of BPM and project management, which allow for a continuous analysis of the implementations of changing financial regulatory requirements and emerging opportunities (including technological ones) while prioritizing any implemented changes considering the regulator’s imposed obligations, risk mitigation, efficiency of changes, and employee development.