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Computerisation of modern medical facility on the example of the Przychodnia Akademicka Sp. z o.o.

Skowron Krzysztof, Cheba Daria

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2020

z. 145

429--444

Purpose: The main aim of the article is to discuss an example of a selected medical facility compliance with formal and legal requirements concerning the obligation to computerise. Design/methodology/approach: The scope is possible to achieve by using the research method in the form of a case study. The theoretical part contains considerations regarding the level of the development of e-government and e-health. It is also analyzed in terms of the legal framework and the documents forming electronic public services by the stages of their implementation. Furthermore, barriers and problems facing the process of e-government and e-health in Poland are also taken into account in this study. Findings: On the basis of the conducted surveys, it was made the assessment of the every stage of computerisation of this entity, taking into account both those stages which were completed and those in progress. Research limitations/implications: The conducted surveys were limited to a selected medical facility and may therefore be a prelude to more extensive analyses in this area. Originality/value: The article contains a description of the specific action in the selected entity. In that regard, it represents a new local value. The results may be useful for researchers working on that subject and for the practitioners managing such entities.

Diagnostic assessment of MZK Tychy's customer service level

Skowron Krzysztof, Cheba Daria

Organizacja i Zarządzanie : kwartalnik naukowy

2019

nr 2

131--141

This paper analyses the standard of MZK Tychy's customer service. The surveys were carried out among the users of the services provided by the above-mentioned transport services provider. The results of the analysis made it possible to formulate the following problems, indicated by the users of local transport: restrictions on the ticket distribution points, the impact of delays on abandoning the use of this means of transport, modernization of rolling stock, the issue of the quality and price of services.