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EN
Background: This paper explains the concept of the Industrial Internet of Things (IIoT) and highlights the benefits of its adoption. The purpose of the study was to identify and evaluate practices and approaches of organisations toward the implementation of IIoT solutions in the packaging industry in Poland. Methods: The results are based on non-sensitive quantitative data collected with the use of a survey questionnaire method and CATI (Computer Assisted Telephone Interview) as a data collection technique. Participants completed anonymous survey questionnaires, with responses analysed collectively without the identification of individuals. No continuous tracking or observation methods were used, and the data did not include personal information such as health, genetics, beliefs, or political views. Results: The results reveal that companies within this industry are not early adopters of IIoT, but they are rather digitally immature, with a poor degree of IIoT implementation, poor degree of quality systems digitisation, and no plan towards transformation to enterprise systems such as MRP, ERP, or CRM. The application of IIoT has potential for improvement. The paper outlines the analysis of organisational culture in terms of supporting innovation and continuous improvement, showing that the level of support is moderate, however, the bigger company is, the more supporting the organisational culture it has. Conclusions: Data reveal that the application of IIoT solutions in the packaging industry in Poland is still not very common. Poor adoption of IIoT may be related to fear of technology, budgetary issues, or lack of qualified staff. Although digitisation already changed the software and the hardware side of organisations, most of them are not digitally mature enough to be able to take advantage of the fourth industrial revolution, which can be a strategic advantage for early adopters.
EN
Purpose: The aim of the article is to identify the quality control methods used in companies producing packaging and to obtain knowledge of the scope of the use of optical sensors. Design/methodology/approach: Enterprises located in Poland in the Greater Poland Voivodeship, producing paper, board, corrugated and plastic packaging. The triangulation strategy was used in the study in which Computer Assisted Web Interview (CATI), Individual In-depth Interviews (IDIs), and Case Study were applied. The subject of research was the identification of quality control methods at individual stages of packaging production and the responsibility for carrying it out, as well as the method of presenting the control results. In addition, the use of optical sensors for quality control was assessed. Findings: Digitalization of manufacturing leading to the Industry 4.0 concept provides novel tools for quality control and data storing. It enables real-time data collection and processing for even better even better management of the production process and quality control. However, the concept of Industry 4.0 (including Big Data Analysis, Internet of Things, Artificial Intelligence, Neural Networks) is not new, still many companies find it difficult to implement it and benefit from its capabilities. The surveyed packaging companies are characterized by low use of the possibilities related to the use of more advanced methods of product quality control at individual stages of the production process. The potential for improvement is the area of process and product control through the use of optical sensors/actuators, etc., and the form of keeping records of the product quality checks carried out. Research limitations/implications: The results of this research are not representative, but they encourage the authors to carry out a broader and more in-depth analysis of the research subject on a national scale. Practical implications: Research indicates the need to improve the quality control process in the production of packaging and a wider use of modern solutions with the use of optical sensors. Originality/value: An article can be an element influencing the management to better select quality control methods at various stages of the production process.
EN
Purpose: The main purpose of this article was to present the actions taken by the company in the field of its food defence and food fraud. Design/methodology/approach: The article presents the approach used in the analyzed company to supervise the food defence and food fraud area. As part of the analysis, the applicable documents in the scope of the conducted risk analyzes were presented. The adopted methodology for the evaluation of raw materials and their suppliers in the food fraud area is based on the IFS guidelines, as well as an approach developed by the authors of this study, who participated in the implementation of this methodology in the company. Findings: The presented approach to supervision in the area of food defence and food fraud in the analyzed company ensures its continuous development depending on the changing environment and risk factors. The Sushi&Food Factor company is characterized by a high culture of safety and quality of the produced food. Actions are still being taken to support its development in various areas, such as communication, employee involvement, risk awareness. The activities used by the company related to the verification of the effectiveness of supervision over the areas of food defence and food fraud, such as the simulation of unauthorized access or the review and assessment of incidents that have currently occurred on the market, allow for the necessary preventive measures to be taken. Originality/value: The article presents a practical approach to the implementation of the requirements of standards in the area of food defence and food fraud. The article may be an element influencing the improvement of activities in the discussed areas in other enterprises, which may contribute to the development of their food safety and quality culture.
EN
Purpose: The main purpose of this article was to identify and analyze correction activities and corrective actions, taken by medical devices’ companies, as a result of a customer complaint. Design/methodology/approach: The article presents the results of the study conducted among medical devices’ companies, operating on the Polish market. These companies have implemented and certified quality management system in accordance with the requirements of ISO 13485. In addition, these companies, as part of their activities, carry out various processes related to medical devices, but performing production process was the main criteria for qualifying the company for the study. On this basis, 209 companies, meeting these criteria, have been defined. The study was conducted using a survey questionnaire, available in electronic form. As part of the survey, 90 correctly completed survey questionnaires were received, what means that the response rate of surveys reached the level of 43%. Findings: The most important correction activities, indicated by the surveyed companies, include verification of suspicious products throughout the whole supply chain and replacement of a defective product with a new one. From the corrective actions perspective almost 70% of respondents indicated trainings of production employees. This is strongly related to the identified root causes, by these companies, as operators’ errors (50% of the causes lie with such errors). Almost 50% of respondents declared the update of work instructions as a corrective action, which is also related to the high number of indications for operator trainings. Originality/value: The article presents main activities, that are taken by the medical devices’ companies in Poland to increase the safety and performance of medical devices, if an abnormality occurs. The article may be treated as an benchmark for medical devices companies once reviewing their approach to implementing corrections and corrective actions.
EN
Purpose: Many factors influence the safety of food, feed, cosmetics or packaging for these products. These include legal requirements, proper people behaviour, management systems and the organisational culture used in enterprises, as well as activities related to the prevention/minimisation/elimination of microbiological, chemical and physical hazards. A very important link in ensuring the safety of manufactured products are, among others, suppliers, including service providers in the area of pest control. Providers of these services must adapt to the requirements of the enterprise to which they provide services. In turn, the requirements of the enterprise are dictated by the requirements of the management standard for compliance with which the enterprise maintains the certificate; therefore, the requirements of individual management standards should be known to pest control companies to avoid the risk of non-compliance. The main purpose of the article was to present the importance of knowing the requirements of the food safety management system by the service provider in the area of pest control. Design/methodology/approach: An analysis of the requirements of selected food safety management standards in the pest control area was carried out. Findings: The analysis showed similarities in requirements in the area of pest control of selected food safety management standards. Practical implications: Based on the analysis, recommendations for good practices in the field of protection against pests were formulated. Good practice guidelines should be used by service providers in the pest control area. Originality/value: The article contains important guidelines on good practices in the field of protection against pests.
EN
Purpose: The main purpose of this article was to present the actions taken by the food manufacturer in the field of its defence against fraud. Design/methodology/approach: Ensuring food safety requires the active participation of the enterprise on two levels, preventing accidental and intentional food contamination. In order to supervise the area related to accidental food contamination, obligatory HACCP system and voluntary quality and safety management standards are implemented in enterprises. These include ISO 22000, FSSC 22000, BRC or IFS. In turn, the area related to intentional food contamination requires action to reduce the risk of food contamination and food fraud. The adopted methodology for the evaluation of raw materials and their suppliers in the food fraud area is based on the IFS guidelines, as well as an approach developed by the author of this study, who participated in the implementation of this methodology in the company. Findings: The analyzed company is characterized by having a high cultural level of food safety and quality - actions are taken there to support its development at various levels. Among these are leadership, communication, employee involvement and risk awareness. This approach guarantees that the developed product fraud reduction plan will positively evolve in this company so as to meet and surmount changing risk factors. Originality/value: The article presents the practical application of IFS guidelines in the area of food fraud. In addition, a template for the vulnerability assessment form was designed and criteria for the assessment of control measures were specified.
EN
Purpose: The purpose of the paper is to present the essence of the complaint handling process as an element of the process of improving the quality of manufactured medical devices, ensuring their safety of use and meeting the declared by the manufacturer efficiency of the medical devices. Detailed analysis of complaints received from the customers in order to identify the root cause of the reported problems allows initiating the appropriate actions by the company. The remedial actions are designed to eliminate defects reported by customers, while the corrective actions are carried out to eliminate the causes of the reported defects. All these actions taken by the company in course of the complaint handling process are the important element influencing not only the effectiveness of the complaint handling process but also improvement of the product, elimination of defects, and thus the safe use of the device by the user. Design/methodology/approach: The analysis of the main causes of the reported failures and actions taken was conducted through a survey questionnaire forwarded to 24 medical device manufacturers in Poland. Findings: The results of this survey allowed to identify the categories of root causes, which are the most frequent reasons for complaints concerning medical devices and to identify the most frequent corrections and corrective actions based on the example of selected companies manufacturing medical devices in Poland. Originality/value: The results of the survey regarding the main causes of the reported failures and actions taken during the complaint handling process may provide guidance for the manufacturers during the evaluation of the reported failures.
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