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EN
The aim of the paper is to present the concept of a digital twin (DT) as part of the Industry 4.0 strategy. In the form of a case study, a digital twin of a production line for the processing of engine blocks is presented, which will serve as a starting point for further research in the field of digitization of production processes. The research part describes the simulation model of the production line with the representation of the material flow as a basis for the creation of a digital twin. The simulation model was used to optimize the production processes of the engine block and to verify the increase in its productivity. A case study implemented through a digital twin enables testing and analysis of changes before they are introduced into real production.
EN
The paper deals with the implementation of key performance indicators (KPI) for the evaluation of the efficiency of production processes. A key performance indicator is a measurable indicator that expresses how effectively the company achieves key goals in both production and non-production areas. As part of the research, various process key performance indicators characterizing product quality were identified. The indicator of the number of faulty products in relation to the volume of production (EXTppm) was chosen for the research. The monthly development of EXTppm in the course of 2022 and the long-term development in the years 2012-2022 were evaluated. The research was also devoted to the analysis of the reasons for not achieving the KPI target values, and measures were proposed to eliminate poor quality, respectively reduction of the number of complained products.
EN
The paper focuses on Customer Relationship Management (CRM), based on latest national and international studies of the subject. The goal of the paper is to identify how the selected companies that operate in Slovakia understand the concept of CRM and to what degree they actively use it. Thereafter authors compare different approaches to management of company’s relationship with customers. They wanted to focus on a deeper analysis and decided to use in our orientation and evaluative research also a different approach, such as collaboration with international experts. In the paper the authors identify level of use of social CRM in selected companies in Slovakia and based on expert opinions of members of an international group they design an optimal model of CRM.
EN
Among the significant determinants influencing the corporate culture is the degree of riskiness in the operational activities of a company. Firstly and most importantly, business entities must be prepared to respond quickly to the needs of an external as well as the internal environment, to be in close relationship with customers, to use internal business activities, to strive to build the desired way of behaviour and actions of all stakeholders. The paper aims to define possible risks of ethical credibility based on the analysis and research in selected production companies operating in Slovakia and then propose options, measures to eliminate the threats to ethical credibility and thus increase the credibility and reliability of manufacturing companies.
EN
The literature includes a wide selection and distribution of performance indicators to be used in different areas of the company. The paper highlights the Key Performance Indicators (KPIs) as those that are the most universal and allow the control of intended targets in different areas of the enterprise. KPIs are financial and non-financial process measures used to assess the degree of achievement with regard to strategic and operational objectives in a company. They are also used to measure the effectiveness of all activities undertaken in an organizational unit. The paper presents the possibility of using KPIs to improve the quality of manufactured products, by analyzing the trend of selected indicators. This analysis gave an impulse to undertake improvement actions in the company consisting in the use of quality management method – in this case 5 WHY leading to the initiation of preventive and corrective actions in the occurrence of defective products.
EN
The paper deals with application of soft-skills competence in practice comparing of education and employers requirements. In addition to what a graduate is to know in terms of the knowledge theoretically acquired, the labour market today defines quite clearly the specific requirements in terms of what a graduate should be able to do, provide for, organize, including the demands related to their competences. The purpose of the paper is to assess the ethical credibility of selected subjects in the field of soft skills based on the analysis and conclusions of research conducted in 2018-2019 at the Technical University in Zvolen. The method of questionnaire survey was chosen for the execution of the research. The paper presents the results of the selected area research of soft-skills, which showed the most significant differences – stress resistance. To evaluate the results was used the Mann-Whitney test of significance which is an especially appropriate test for two independent and randomly selected sets of sample observations. At the end of paper are proposed recommendations for improving teaching in accordance with the requirements of practice.
EN
Social responsibility is seen as an institutional innovation, which leads to a chance of social rules. Social responsibility also stimulates other types of innovation, which could work as feedback to keep or as a strategic change of social responsibility. The strategy for improvement of quality creates opportunities to identify and to learn from those who are farther along the road to exceptionality and have improved quality or their products and services by improving their organization. The initiative to improve quality of products and services by improving the organization has to be based on clearly defined principles that help define key functions that support organization’s activities, required resources and serve as supporting tools to improve quality. For an organization to have long term and continuous success it needs to fulfill expectations of all stakeholders and as part of this we can discuss Corporate Social Responsibility – CSR. This includes behaviour of organizations that goes beyond the prescribed legislative requirements, but includes activities that benefit not only the organization itself, but also its employees and the public.
EN
The paper addresses application of digitazation of production processes, which is part of organizational digitization, also known as Industry 4.0. It deals with modernization and optimization of production systems by creating models in simulation software via digital engineering. For our analysis, 8 real assembly lines were used, with an average of 15 workplaces, which were integrated into one universal line by means of simulation. The aim of our research was to create a digital twin of the real assambly lien and to analyse effectiveness of the proposed modernization universal assembly line using the generated statistical data.
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