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The implementation of a tier-captive SBS/RS solution: a case study

Nowotarska-Romaniak Beata, Szczepanik Sonia, Banaś Aleksandra

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2024

z. 202

423--445

Purpose: The goal of this research is to provide a practical demonstration of the tier-captive SBS/RS system's step-by-step implementation procedure. This includes making the necessary modifications to the warehouse's operating system, a comparison of investment efficiency, and an examination of the specific advantages and disadvantages of the implemented system. Design/methodology/approach: The article follows case study method, focusing on one deliberate chosen enterprise, utilizing mixed methods research: two in-depth interviews with warehouse managers, WMS (Warehouse Management System) and Kisoft data analysis. Findings: The distribution company found that tier-captive SBS/RS system solutions in warehouses can improve efficiency, reduce employee numbers, and increase speed. The automated warehoused equipped with tier-captive SBS/RS system achieved higher picking efficiency and a shorter picking time. However, implementing these solutions requires overcoming financial barriers, proper training, and addressing human errors. Despite these challenges, the company continues to update IT systems, inspect parts, and replace parts. Despite these benefits, personnel will never be completely replaced by these systems, as they will still be responsible for controlling processes, making changes, and making changes where errors occur. Research limitations: Case studies by definition may lead to an external validity; the chosen sample may hardly allow for necessary generalization; triangulation methods allow for mistakes such as biased information, cause errors due to inappropriate question construction, inaccuracies, or attempts to present the company from a better perspective or maintain anonymity. Originality/value: The use of case study method provides unique perspective into the well- researched field of literature and detailed insight into a highly secure field of innovation deployment into the warehouse system.