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Logistyczna obsługa klienta na przykładzie wybranych firm

Halicka K., Święcka S.

Ekonomia i Zarządzanie

2012

Vol. 4, no. 3

211-225

The article is devoted to logistics customer service and its role in the management of companies involved in the sale of logistics services. The first part presents the definition of customer service and logistics companies, which have been studied in this regard. Subsequently, these companies were analyzed for levels of customer service. The first was Tradis Ltd. engaged in the distribution of goods on Polish territory. The second was the Raben Group. The company provides comprehensive logistics services worldwide. The third company is the ESA, which has also a wide range of bid, but its activity is concentrated mainly in Central Europe. The choice of these three companies was not only dictated by the need to compare the level of customer service. Also examined whether the level is higher in companies that offer comprehensive services in logistics or in those that focus only on one area of the industry. The results of this work may be useful to anyone who wishes to use the services of one of the companies and looking for its evaluation. A comparative analysis can benefit the people who are considering working with one of the companies reported. List of available elements of customer service can help select one of the companies without having to compare their level of service.