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1

Od TQM do TQL

Pawlak W. R.

Problemy Jakości

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2004

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R. 36, nr 6

5-9

EN

The author presents the concept of Total Quality Leadership (TQL) which is a modification of Total Quality Management. TQL is defined as a style and method of operation and management, determined by dynamic leaders at various levels of corporate management and performance, that aims at rapid and efficient change in order to retain a leading position in the field of quality of human behaviour, goods and services provision and process management in all aspects decisive for corporate success and market leadership.

2

O "Praktykach 5S" ponownie

Pawlak W. R.

Problemy Jakości

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2004

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R. 36, nr 4

42-46

3

Wpływ koncepcji TQM na przedsiębiorstwa

Miszczak A., Pawlak W. R.

Problemy Jakości

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2003

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R. 35, nr 7

37-40

EN

Research realized in the group of 120 firms located in central region of Poland demonstrate that companies with a part of foreign or international capital had always the higher awareness regarding quality problems and TQM-concept (Total Quality Management). The same conclusion has resulted from the investigation based on the firms possessing ISO certificate (mostly type ISO 9000). But during direct discussions with top managers, they know and confirm the TQM concept as the best for the future in consideration of real competition. From other side they indicate the difficulties with the introduction of that idea to internal activities, thinking more about employees and not so profoundly about the role of managers of different levels (with crucial significance of top managers). The improvement is here possible.

4

Badania świadomości jakościowej o TQM w firmach

Goszczycki W., Pawlak W. R.

Problemy Jakości

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2002

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R. 34, nr 11

32-37

EN

The research was generally realized in the central-mazovian region of Poland, including Warsaw as its capital. The planned population for investigation was 870 firms using questionnaire methodology, but the responses from 484 companies (55,6%) were received. Practically were 2 terms of investigations, with the distance of time period for over an half year, including 287 firms in June 2001 and 197 firms in February 2002, for to find eventual changes. It was realized in consideration of very short time - nearly 1,5 years, before the admission of Poland to the European Union. The questions were based on simple 2 formulations: about implementations of TQM-principles with explication "why-yes and why-not", and about participation in Polish Quality Award competition, considering the same type of explanation methodology. The general conclusion are not so stimulative, but from other point of view, they indicate the necessity of more profound dissemination of such quality ideas, specially among small and medium sized enterprises. The detailed description of results is to the article context included and discussed.

5

Zarządzanie wiedzą czyli nowe wyzwania

Pawlak W. R.

Problemy Jakości

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2001

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nr 10

4-8

PL

Wykład inaugurujący rok akademicki 2001/02 (Początek Nowego Wieku) w Wyższej Szkole Ekologii i Zarządzania w Warszawie, wygłoszony 3 października w Teatrze Polskim w Warszawie.

EN

The knowledge management is conceptually progressing as a tool to cope with new threats and problems. The article was as inauguration speech in consideration of new academic year, in an university, for students and academic teachers presented. It includes fundamentals of this concept and its development possibilities. The description of knowledge creation, its conversion and transfer leads to the formulation of knowledge market. The intellectual entrepreneurship is directly linked to knowledge workers (or employees). How to manage with knowledge? - Some of the responses are presented in new, but practically controversial rules, oriented to progress in activities realized. In the conclusions are demonstrated bases for the social changes, creation of new social classes and necessity to permanent education. The dissemination of knowledge, utilization of so called T-managers in innovative companies, gives the chances and opportunities for the future. It formes the context of the article.

6

Z TQM do Unii Europejskiej : Międzynarodowa Szkoła Jakości

Pawlak W. R.

Problemy Jakości

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2001

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nr 6

18-21

PL

Kolejna - III sesja Międzynarodowej Szkoły Jakości odbyła się pod hasłem "W drodze do Unii Europejskiej".

EN

Just three times was organized the International Quality School in Polish environment. The third meeting, in southern part of country, demonstrated different aspects of real quality, including European Quality Award winners presentations. Main organizers, the UNDP-Umbrella from Warsaw, EFQM from Brussels and JICA from Tokyo-Japan, prepared additionally very interesting topics and presentations. The new ISO 9000:2000 standards can serve as very first steps to further development of enterprises. The goal is TQM. And the Excellence Model of the EFQM is good example for the determination of TQM-level achieved in each company. Representatives from Nokia (Finland), Burton-Apta (Hungary) and AF-Ringkoebing (Denmark) - the EQA winners in proper categories, demonstrated the various ways to the success. Complementation of performances applied in Matsushita Group (National Panasonic) gived the possibility to comparison of TQM approaches, practically in the worldwide range. The encouragement to the participation in such competition was one of the IQS-goals. The description of all discussions and conclusions is included in the article.