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Maintenance and maintenance management systems in accommodation

Mutlu Öztürk H., Öztürk H. K.

Journal of Achievements in Materials and Manufacturing Engineering

2019

Vol. 96, nr 2

83--93

Purpose: of this study is to address the issue of maintenance work in the accommodation sector. The development of the means of transport, the increase in income level and the increase in comfort level create a desire for people to travel more. In the travels to different cities, accommodation facilities such as hotels, holiday villages and apartments are used. Customer satisfaction is very important for the accommodation facilities. In order to ensure customer satisfaction, the services provided should not be interrupted and all machinery and equipment must be in working condition. To ensure this, it is very important to carry out maintenance work on the plants and devices. Therefore, the establishment of a maintenance management system in accommodation facilities is very important and it is necessary to carry out maintenance work. In this context, different maintenance methods are applied in accommodation facilities. In this study, maintenance of accommodation facilities is discussed. Design/methodology/approach: Within the scope of the study, maintenance and maintenance management in accommodation facilities are discussed. The maintenance principles of accommodation facilities are discussed in detail. The places where maintenance services are conducted in accommodation facilities and maintenance methods are discussed. Findings: This study shows that that the implementation of maintenance management system will increase customer satisfaction. It has been evaluated that maintenance can be successful not only by maintenance personnel but also with the participation of all plant employees. Research limitations/implications: In order to see the importance of maintenance in accommodation facilities, it will be appropriate to compare the hotels with the maintenance management system applied and the hotels that are not implemented in terms of customer satisfaction and maintenance expenses. For the future studies, the maintenance management system in hotels can be examined in detail. Practical implications: Expanding the maintenance management practices in accommodation facilities will increase the capacity utilization rate of the hotels and increase customer satisfaction. Originality/value: In the field of maintenance, detailed studies have been carried out in the manufacturing sector for a long time and have been examined in detail. However, work in this area is quite limited, especially in accommodation facilities and hotels. In this study, the subject of accommodation facilities and maintenance of hotels was discussed in detail.