Wyniki wyszukiwania - BazTech

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Społeczna odpowiedzialność biznesu w przedsiębiorstwach przemysłu chemicznego w Polsce : wybrane zagadnienia

Hys K., Wolniak R.

Przemysł Chemiczny

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2018

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T. 97, nr 9

1417--1419

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Application of spaghetti chart for production process streamlining. Case study

Hys K., Domagała A.

Archives of Materials Science and Engineering

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2018

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Vol. 89, nr 2

64--71

EN

Purpose: Improvement measures are taken unceasingly in organizations in order to optimize the obtained results in each sphere of a company’s functioning. This article presents the results of an improvement process conducted for a welding operation in the given production process. Design/methodology/approach: Taking advantage of the Kaizen approach, the article describes the results of this process and its visualization, which has been conducted with the help of a Spaghetti Chart tool. Findings: Initially, it has demonstrated that the analysis of real pathways of product value creation at the given worksite through application of the mapped-out changes brings about measurable effects. The applied worksite reorganization allowed for a limitation of an employee’s excessive movements at the worksite. In order to conduct a benchmark – both states “before” and “after” the introduction of improvement changes have been juxtaposed. Research limitations/implications: The presented analysis has a temporally and spatially limited dimension - this simultaneously being an impulse to extend research in the future. While conducting an analysis of an operator’s work, the problem must be dealt with in a broad perspective - we conduced type case study, so this is the limitation. Practical implications: The conducted analysis has taken place in real organizational conditions, using the example of a functioning worksite. Working with the “continuous improvement” approach, the instruments for development have been initiated in all spheres and levels of the given organization. Line employees have been motivated by the management to carry out single modernizations at the given worksite, which has influenced their own development. This in turn has stimulated their conscious need for active participation in the process of change. Originality/value: The conducted analysis has taken place in real organizational conditions, using the example of a functioning worksite.

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Tools and methods used by the Polish leading automotive companies in quality management system. Results of empirical research

Hys K.

Journal of Achievements in Materials and Manufacturing Engineering

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2014

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Vol. 63, nr 1

30--37

EN

Purpose of this paper: The presentation of the results of empirical research in the leading automotive companies in Poland. The study concerned the quality management system in those organizations. In this study, there were presented chosen research results in terms of used tools, methods and thinking for quality management system (QMS) in those companies. Design/methodology/approach: The studies involved 68 decision makers representing the leading automotive companies in Poland. The basic research tool was the questionnaire survey and non - structured interview. There was used a method of non-random sampling- purposive sampling. Findings: The automotive industry is one of the leading sectors in Poland. This trade includes vehicle or spare parts makers. Poland is called European basin of spare parts [21]. Analysing the quality management system in the companies, the following was established. Companies of automotive industry have the numerous and diverse QMS implemented. The most of companies have implemented quality system, which is compatible with ISO 9001, 14000 and ISO/TS 16949 standards. Companies of automotive industry are not restricted only to ISO standards. Decision makers showed the implementation of issues typical for TQM or Kaizen. In order to demonstrate the developed structure of QMS, the decision makers indicated the tools and methods used to measure and monitor the effectiveness and efficiency of those systems. The details are contained in this study. Research limitations/implications: The study population is limited. The research was conducted on the group of decision makers. According to the author, the research needs to be expanded on the other groups of employees in the future. Especially those, who use QMS tools and methods every day. Practical implications: Presentation of the research results could be concerned as a comparative analysis for the other companies within and outside the sector. Systematized research results can be also an overview for employees of the organization. They can also encourage the employees to think over the meaning of used QMS tools and methods . Originality/value: The author of this article presented selected results of the original empiric research, conducted among employers in automotive industry in Poland.

4

The results of the implementation of quality management tools in the public sector

Hawrysz L., Hys K.

Organizacja i Zarządzanie : kwartalnik naukowy

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2012

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nr 2

23--33

EN

The purpose of the article is to show the state of progress of quality management in the administrative offices in Poland and to provide an indication of the implementation effects of the most popular ISO and CAF quality management tools. The empirical material was gathered thanks to participation of the article authors in the implementation of the CAF model in the subject of the government administration, and in cooperation with the IBC Group research, carried out in 2008 and 2009. The results obtained show the immaturity of managers, who do not understand that the burden of responsibility for the building of quality management systems lies on them. The lack of understanding and full commitment in the concept of quality makes the employees, engaged in many activities at the same time, treat the implementation and later the self-assessment, according to the CAF method, as one of many responsibilities. The consequence of such an attitude may be superficiality of actions taken. Although quality management has been present in the units of the public administration for many years, a great part of activities is left hanging in the air and is not associated with a coherent vision of quality.

PL

Celem artykułu jest pokazanie stanu zaawansowania zarządzania jakością w urzędach administracji w Polsce oraz wskazanie efektów implementacji najpopularniejszych narzędzi zarządzania jakością ISO oraz CAF. Materiał empiryczny został zgromadzony dzięki uczestnictwu autorek artykułu w implementacji modelu CAF w podmiocie administracji rządowej, oraz badaniom firmy IBC Group zrealizowanym w latach 2008 i 2009. Uzyskane w ten sposób wyniki pokazują niedojrzałość kadry zarządzającej, która nie rozumie, iż ciężar odpowiedzialności za budowanie systemów zarządzania jakością spoczywa właśnie na nich. Brak zrozumienia i pełnego zaangażowanie w idę jakości powoduje, iż pracownicy zaangażowani w wiele działań jednocześnie traktują implementację, a później samoocenę wg metody CAF jako jeden z wielu obowiązków. Konsekwencją takiego podejścia może być powierzchowność podejmowanych działań. Mimo, iż zarządzanie jakością jest obecne w jednostkach administracji publicznej od wielu lat, znaczna część działań zawieszona jest w próżni i nie wiąże się ze spójną wizją jakości.

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Praktyczne zastosowanie metody CIT do pomiaru jakości usług produkcyjnych

Hys K.

Zeszyty Naukowe Politechniki Poznańskiej. Budowa Maszyn i Zarządzanie Produkcją

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2011

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Nr 16

53-67

PL

W pracy podjęto temat praktycznego zastosowania metody zdarzeń krytycznych (ang. Critical Incidents Technique) w warunkach organizacji świadczącej usługi produkcyjne. Metoda CIT jest wprawdzie wykorzystywana do oceny jakości procesu usługowego, jednakże zazwyczaj realizowana jest w warunkach usług ogólnospołecznych lub też konsumpcyjnych. W artykule zaprezentowany został kwestionariusz badań opracowany dla usług remontowo-modernizacyjnych, procedura realizacji badań oraz opisane zostały rezultaty uzyskanych danych.

EN

The work undertakes practical application a method of critical events - called Critical Incidents Technique (CIT) - in terms of production services organization. CIT is used to assess the quality of service, but usually is also performed under general social services or consumer goods. The article presents research questionnaire developed for the repair and modernization services. Testing and implementation procedure are described as a results of obtained data.

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Badania jakości usług w praktyce przemysłowej

Hys K., Knosala R.

Zarządzanie Przedsiębiorstwem

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2006

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Vol. 9, nr 2

17-30

EN

The present work deals with problems connected with assessment of the level of quality of redecoration-mo-dernization services (production-related), carried out by means of servqua] method in a case study involving companies dealing in the area of power industry. It follows from an analysis of the literature of the subject that servqual method has been applied exclusively in the context of consumption-oriented and all-social services so far and that there is a lack of literature concerned with production-related services. In compliance with the goals accepted in the present work, the possibility of adapting the method in industrial environment was examined. Apart from that, advantages and limitations of the method were determined in the examined conditions. As a result, certain solutions were proposed as regards modification of the measurement tool, including its substantial and formal aspects. While conducting the empirical investigations, the definition of quality of services was accepted, following the original concept of the authors of the method, V. Zeithaml, A. Parasuraman, L. Berty, according to which it is the difference between the expected and experienced, by the client, level of obtained services (the so-called "gap"). Moreover, a division of the criteria of performance into five determined dimensions of quality was applied, that is: material "casing" of the service, perfection of its performance, ability to respond to the client's needs, certainty of realization, and communicativeness. One can not forget about the fact that the specific character of individual branches of services somehow enforces adjustment of the list of qualitative dimensions to the real needs of services providing units. On account of the variety of services it is indispensable to avoid all sorts of actions aiming at standardization of the criteria-based models of their quality evaluation.