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Expectations of manufacturing companies for suppliers regarding the improvement of their processes

Urbaniak Maciej, Zimon Dominik, Madzik Peter

Archives of Transport

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2023

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Vol. 68, iss. 4

157--174

EN

The article presents the results of conducted empirical research in which an attempt was made to identify the expectations of manufacturing companies towards suppliers in terms of process (logistics customer service, supervision over property customer, production monitoring, supplier supervision) improvement. The research was conducted using the Computer Assisted Telephone Interview (CATI) technique. The research covered 150 production medium and large size companies (employing over 50 people) who were suppliers for enterprises from the automotive, electromechanical and chemical sectors operating in the Polish industrial market. The expectations of production companies towards their suppliers regarding improvement of processes concept were assigned a rank on a scale from one (the least important criterion) to five (the most significant). The analysis of the results of the conducted research shows that the implementation of management tools such as international organizational standards (ISO), Kaizen or Lean Management by companies that are purchasers may affect the expectations towards suppliers in terms of improving their processes. The considerations undertaken in this article confirm that in order to compete on the modern market, close cooperation and cooperation within the supply chain are needed. Representatives of the surveyed manufacturing companies notice this fact and set high expectations for their suppliers in virtually all the surveyed aspects. Conducted research shows that suppliers must pay special attention to the implementation of processes related to ensuring and improving the technical quality of products by focusing on improving control and supervision processes and logistical aspects of customer service. Proper implementation and improvement of these processes requires a methodical approach. Based on the obtained research results, managers of organizations supplying manufacturing companies can obtain important information that will be used to improve processes that are important from the point of view of their recipients. On this basis, they can make an optimal allocation of resources and modify the management style to improve cooperation with manufacturing companies.

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Expectations of industrial enterprises towards suppliers related to management of quality, environment and occupational health and safety systems

Urbaniak Maciej, Zimon Dominik, Madzik Peter

Archives of Transport

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2023

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Vol. 65, iss. 1

87--104

EN

The aim of the article is to present the expectations of industrial enterprises towards suppliers related to quality, environment, occupational health and safety management systems (QEOH &SMS). The article presents the results of empirical research conducted in 151 companies operating on the Polish B2B market. The study was commissioned to a specialised research agency that conducted a targeted selection of companies registered in the Bisnode database, which is a business directory search platform. The expectations of production companies towards their suppliers regarding the implementation of QEOH&SMS were assigned a rank on a scale from one (the least important criterion) to five (the most significant). The methodological apparatus in this study was set so that it was possible to fulfil the research goal based on empirical data. A questionnaire was used to verify the characteristics of the operational process after the implementation of particular managerial systems. This article examines the relationship between the requirements for suppliers and the implementation of management systems by manufacturing companies. The results of the conducted research indicate that expectations of industrial enterprises towards suppliers related to QEOH&SMS are strongly focused on their development. Research shows that companies that adhere to the requirements of standardised management systems have a greater requirement for suppliers than companies that do not implement QEOH & SM requirements. In particular, the implementation of quality and environmental management systems by the surveyed organisations translates into increased requirements for suppliers. The article contributes to the existing scientific literature by analysing the impact of the implementation of individual management systems on the expectations towards suppliers. This study shows which of the 18 examined aspects are particularly important for manufacturing companies. Additionally, the expectations towards suppliers were classified into four groups (Corrective, Preventive, Improvement, Innovation).

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Impact of Implementing ISO 14001 Standard Requirements for Sustainable Supply Chain Management in the Textile Industry

Zimon Dominik, Madzik Peter

Fibres & Textiles in Eastern Europe

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2019

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Vol. 27, no. 6 (138)

8--14

EN

The main objective of the study was to determine the effect of the implementation of the requirements of the ISO 14001 standard on creating sustainable supply chains in the textile industry. The research process was conducted in 2018. It was preceded by an extensive literature review of sustainable development and quality management as well as the supply chain. The research tool was a questionnaire sent to top management representatives of organisations operating in south-eastern Poland and Slovakia who possess a certified system according to ISO 14001. However, analysis of the results does not allow to give clear answers to the research questions. Although the majority of respondents noted a positive impact of the implementation of ISO 14001 on improving environmental actions in the supply chain, its impact on the creation of sustainable supply chains is not so obvious. Based on our research, organisations will be able to more consciously decide on the implementation of the ISO 14001 standard requirements.

PL

Głównym celem publikacji było określenie wpływu wdrożenia wymagań standardu ISO 14001 na tworzenie zrównoważonych łańcuchów dostaw w przemyśle tekstylnym. Proces badawczy przeprowadzono w 2018 roku. Poprzedził go obszerny przegląd literatury dotyczącej zrównoważonego zarządzania łańcuchem dostaw. Narzędziem badawczym był kwestionariusz ankietowy wysyłany do przedstawicieli najwyższego kierownictwa przedsiębiorstw działających w branży tekstylnej w południowo-wschodniej Polsce i na Słowacji. Warunkiem koniecznym było, aby przedsiębiorstwa posiadały certyfikowany system zgodny z ISO 14001. Analiza wyników nie pozwoliła na jednoznaczne określenie wpływu implementacji wymagań standardu ISO 14001 na kreowanie zrównoważonych łańcuchów dostaw. Chociaż większość respondentów zauważyła pozytywny wpływ wdrożenia ISO 14001 na poprawę działań środowiskowych w łańcuchu dostaw, jednak jego wpływ na kreowanie zrównoważonych łańcuchów dostaw nie jest oczywisty.