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The effect of working terms and conditions of airline cabin crew on work-family conflict and life satisfaction

Sürme Metin, Çubuk Burak

Zeszyty Naukowe. Transport / Politechnika Śląska

2025

z. 126

237--253

As in all service-oriented sectors, there is competition in the airline transport sector. During the flight, it is the cabin crew who represent the service quality and company success. Cabin crew members are regarded as the most important customer representatives of the company, as they provide face-to-face service to passengers. This situation means that cabin crew frequently experience stressful situations that require special effort. In addition, they may stay away from social relations both in their business life and in their private and family lives, which may cause them to experience mental and physical fatigue, disconnect from life and experience work-family conflict. Work-family conflict is a situation that has negative effects on the individual. The individual experiencing work-family conflict may be under stress, and this stress may cause emotional symptoms such as dissatisfaction and unhappiness. In this context, in order to determine the effect of working terms and conditions of airline cabin crew on work-family conflict and life satisfaction, a survey was conducted with 484 cabin crew residing in Istanbul. The data obtained were analyzed using Spss Statistics 21 software. In line with the results obtained, it was concluded that the relationship between working terms and conditions, work-family conflict and life satisfaction is positive.