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The problem of adaptation and evolution to overcome the covid-19 epidemic for service quality of Hanoi old quarter hotels (During the period of the covid-19 epidemic)

Van Ha Nguyen, Chi Nghia Le, Nam Quoc Dang

Annals of Computer Science and Information Systems

2021

Vol. 28

321--326

This study examines the factors affecting the service quality of Hanoi old quarter hotels. The investigation results of 150 customers who have used accommodation services in the Hanoi old quarter. From there, analyze results and identify shortcomings and points that need to be overcome. Make the most intuitive conclusions to solve problems for hotel businesses here.