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Badanie świadomości projakościowej pracowników na przykładzie wybranego przedsiębiorstwa

Antosz K., Nowak-Frańczak I.

Zarządzanie Przedsiębiorstwem

2014

Vol. 17, nr 1

2--13

In the article the results of the researches of the consciousness pro-quality employees on the example the chosen company are presented. The paper contains the theoretical and practical session. The theoretical session presents characterized issue of quality, describes the role of staff in the pro-quality company and describes the typical types of research methods and techniques. The second part presents the results of the researches. The main goal of the analyze was to get information about: - quality management system, which is implemented in this company, - the role of the top management in this system, - the employees engaging in the system, - using the elaborated and accepted standards. The researches was made in the following areas: - the analyze of the main goals of QMS and quality policy, - the advantages of implementing the quality management system in the production company, - the influence of employees in quality assurance of the products, - the trainings for the production employees and managers, - the engaging the top management in quality management, - the motivation of managers in innovation actions. In the researches participated 54 employees representative all companies areas for example: production area, administration area, top and medium level managers, sales managers, technical support and other. The researches was made with using the prepared questionnaire. The results was taken under the consideration. After the analyze the strengths and weaknesses of the functioning the Quality Management System was identified and the improvements actions was proposed.