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2 2021

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Neutralization of transport documents in road transport

Poliak Miloš, Tomicová Jana, Jaśkiewicz Marek, Zhuravleva Natalia, Fedorko Gabriel

Transport Problems

2021

T. 16, z. 2

87--99

The year 1956 is a significant milestone in international road freight transport. The CMR International Convention was adopted this year. The reason for its adoption was to unify the rules in international road freight transport in connection with the contract of carriage. This step was very important not only for carrier but also for the consignee and consignor. The convention also characterized one of the most important documents in road freight transport, which accompanies goods throughout transport. Its name is the CMR consignment note. In recent years in road transport, the original CMR consignment note has been replaced by another CMR consignment note. This practice is referred to as the neutralization of consignment note. In another consignment note, only some data are changed compared with the original, and the goods are not handled during transport. It is an interference with the system of functioning of transport documents, which aims to obscure the actual movement of the consignment during transport. The paper contains own research, which identifies the presumption of the existence of neutralization of transport documents in road transport. The authors also propose the use of new technologies, namely new smart tachographs, through which the sender can prevent the neutralization of documents.

Methodology of building relationships with customers in the area of transport services

Klieštik Tomáš, Salamakhina Ekaterina, Zhuravleva Natalia

Archiwum Motoryzacji

2021

Vol. 93, nr 3

59--65

The current focusing of market on customer comfort demands that service providers orienconstantly modernize their structures and methods of operation. Due to the progressive digitization of various areas of business activity it is necessary to know and regularly implement up-to-date technological aids available to maintain competitiveness and build long-term relationships with the client. Delivering products to the point of consumption is an extremely important element in the supply chain and transport companies play the role of both intermediaries and service providers. This article is a framework proposal of a methodological solution for entities dealing with transport services in terms of building long-term relationships with the client with the help of modern technologies and methodologies. The findings show strategies and systems with which transport companies can strive to build a competitive offer in the logistics chain. A process portal was proposed as the target solution as an internet base of the transport offer using big data as a means to optimize the service. The study was devoted to analysing multi-criteria decision-making methods with a view to using solutions in the process of developing methodologies for building customer relations in the field of transport services.