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Mobile solutions for efficiency of logistic processes in hospitals improvement

Krzywy Jacek, Dorofiejczuk Karol, Młodawska Paulina, Jasiulewicz-Kaczmarek Małgorzata, Nowak Filip

LogForum

2025

Vol. 21, no 2

273--285

Background: This paper explores how mobile solutions can enhance the efficiency of hospital logistics processes by minimizing redundant tasks related to information recording, retrieval, and error analysis. Methods: The study employed a two-phase research methodology. The first phase involved a literature review and formulation of the research question. The second phase focused on empirical research, including AS-IS process modelling, development of efficiency-enhancing solutions, TO-BE process modelling, and prototype development and testing. The approach is rooted in the principles of Business Process Management (BPM). Results: The process analysis, conducted between late 2023 and early 2024 in a Polish hospital, focused on the internal transportation of cytotoxic drugs. The study resulted in the creation of AS-IS process models (representing current processes), TO-BE models (depicting proposed improvements) and a prototype mobile application designed to support the internal movement of cytotoxic drugs. Conclusions: The findings highlight the potential of mobile digital solutions to enhance the efficiency of internal hospital logistics. The adopted methodology enabled the identification of inefficiencies, specification of functional requirements, and development of a prototype application. Among other features, the solution allows for quick verification of a drug’s location. It is anticipated that the implementation of this solution could reduce delivery disruptions and alleviate staff workload. Further research is recommended to evaluate the solution’s scalability for tracking various types of medical supplies, with attention to existing identification systems and interoperability considerations.