Wyniki wyszukiwania - BazTech

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Electronic freight exchange in the execution of logistics services

Kruczek Mariusz, Modliszewska Anna, Żebrucki Zbigniew

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2020

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z. 145

247--258

EN

Purpose: An analysis of the of electronic transport exchanges functioning and the prospects for their development regarding the development of IT technology and the development of transport needs. Design/methodology/approach: An extensive literature and functional analysis of electronic transport exchanges was carried out. Based on this prospective directions of further development for this form of contracting services were identified. Findings: Electronic freight exchanges promote the efficient and effective exchange of information, increase the quality of services and shape logistical cooperation and partnerships throughout the supply chain. The key factors determining the introduction of freight exchanges were identified. Also crucial aspect of the functioning of electronic freight exchanges were set out and they are to ensure the security of transactions and reliability of cooperating partners. Research limitations/implications: The analyses carried out are still ongoing and require further research among users of electronic transport exchanges. Practical implications: The presented results may affect further research on the use of electronic transport exchanges, especially in the activity of freight forwarders. At the same time, they indicate the main limitations related to participation in electronic platforms. Originality/value The article presents the mechanisms of functioning of electronic transport exchanges and indicates the main challenges related to their use in business.

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Customer satisfaction survey of urban public transport

Żebrucki Zbigniew, Kruczek Mariusz, Nieszporek Ewelina

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2020

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z. 145

685--699

EN

Purpose: The main aim of the article is identification of passengers' preferences and satisfaction with public transport services as the basis for evaluating the quality of urban public transport services and it’s improvement. Design/methodology/approach: The research included a satisfaction survey of urban passenger transport customers in the city of Żory, where free public transport operates. The literature review provided an opportunity to identify the factors to be assessed in the survey. Findings: The survey has shown that respondents indicate the frequency of buses, punctuality, the technical condition of the means of transport, the number of seats available on the bus during peak hours and the efficiency of air conditioning and heating as the most important improvements in the quality in organization and realization of public passenger transport. These results are the basis for action by the transport provider. Research limitations/implications: The survey concerns only the city of Żory public passengers transport, while the proposed research approach can be used in research for other cities. Practical implications: Adaptation of the transport offer to the passengers requirements in order to encourage them to use public transport more often. This solution will increase the competitiveness of this form of transport in relation to individual transport modes. Social implications: The quality of passenger transport services in the city plays a key role in shaping the quality of inhabitants life. The competitiveness of this form of transport also influences the environmental aspect – among others, the reduction of low emissions. Nevertheless, in order to ensure the use of this form of transport, it is necessary to continuously improve the offer and quality of service provision. Originality/value: The presented research is important in the activities of urban passenger transport operators as it provides information on the importance of factors influencing the growth of interest in this type of services, and therefore is important in building a customer service strategy.

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Evaluation of the cross-border area regions potential for the development of intermodal transport

Dohn Katarzyna, Przybylska Edyta, Żebrucki Zbigniew

Research in Logistics & Production

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2019

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Vol. 9, No. 1

15--30

EN

The aim of the article is to assess the potential of regions of the cross-border area for the development of intermodal freight transport. The discussed cross-border area includes two voivodeships - Silesia and Opole. The choice of regions is dictated by research into the strategy of international freight transport development covering three countries - Poland, the Czech Republic and Slovakia. Separated territories (Moravian-Silesian Region, Silesia and Opolskie Voivodship, Localgovernment Country of Žilina) of these countries are part of the European Grouping of Territorial Cooperation - EGTC TRITIA. The analysis and assessment of potential is based on a series of reports, CSO data, expert opinions and a synthetic indicator of the potential assessment of the region, based on the taxonomic scope of development. To determine it, a model object (region) was used in relation to which the potential of the analyzed regions of the cross-border area was assessed.