Wyniki wyszukiwania - BazTech

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Adjusting the lens – quality management in v4 countries through times of crises

Zapłata Sławomir, Rogala Piotr, Marciniak Robert, Folta Martin, Richnák Patrik

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2024

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z. 191

659--688

EN

Purpose: The idea of the study is to understand fluctuation in quality management depending on organizational context. The primary purpose of this article is to analyze changes in quality management in four countries grouped in V4 (The Visegrad Group) in the prism of macroeconomic crises, over the last five years. The following research question was formulated: What influences market saturation with a formal approach to quality management (ISO 9001 certificates), and when? Design/methodology/approach: The considerations are based on a systematic literature review (SLR) and an analysis of the long-term data of ISO survey – certifications. The data was compared among V4 countries and an attempt was made to relate the results to economy-wide indicators, especially in turbulent environments. Findings: The results show no clear and unidirectional relationships between the number of ISO 9001 certifications and macroeconomic data. This was identified for the V4 group as a whole and for individual countries, as well. Implementation of the QMS is an individual decision of each organization, depending on closely related microeconomic factors. Research limitations/implications: Research findings always represent a slice of a larger reality. In that research paper limitations concern: the period of analysis, literature review in English and supplemented locally in the native languages, focusing on the V4 area. Findings implicate quality management’s perceptions need to adjust the lens to understand macro numbers of certificates by the circumstances and adjust micro decisions in organizations in the QM area depending on the crisis phase on the market.Originality/value: The article analyses certification data in previously unpresented form. Results were compared between V4 countries in the prism of times of crisis with an indication of certificate saturation rates and an attempt to explain macroeconomic fluctuations. The research results are helpful for researchers exploring quality management issues, and all organizations that can relativize the importance of quality management.

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The market and quality perspective of CSR and crisis management - a literature review

Zapłata Sławomir, Kwiatek Paweł

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

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z. 162

755--775

EN

Purpose: The study provides a concise overview of the CSR concept in the literature regarding two market’s aspects - quality and marketing. The aim of the study is to analyse to what extent a CSR maps to crisis management phases. Design/methodology/approach: The article entails a literature review of 352 articles published in the years 2006-2021 supported by machine learning. Findings: 15 thematic groups were identified. It is impossible to point to unambiguous thematic trends in relation to the topics in the analysed articles. CSR as a field includes three main elements (economic, environmental, social), but this concept can be considered in many areas and a wide range of organizational activities, which was shown in the article in individual thematic groups. Research limitations/implications: As every literature review serves as a snapshot of a particular period, the results of the study are limited. Future research may also concern the qualitative research (e.g., case-studies in individual companies) and quantitative research (e.g., focusing on specific aspects and/or dedicated samples). Practical implications: The CSR implementation is not a single and short-term organization’s project, but an element of a long-term strategy and market trends. It is an important practical information for all organizations undertaking activities in corporate social responsibility. Social implications: The results of the presented research help the reader to see a broader perspective of CSR activities. Microeconomic activities within the CSR triad influence the macroeconomic scale - the global increase in awareness of business responsibility towards society. Originality/value: This is the first paper containing the literature review results on CSR considering the aspects of quality and marketing. The crisis management perspective was also considered as an issue related to the intensity of organizational activities in CSR.

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Odporność organizacyjna jako podstawa ciągłości działania

Zapłata Sławomir, Kwiatek Piotr

Problemy Jakości

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2022

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R. 54, nr 6

18--24

PL

Cel: Celem niniejszego przeglądu literatury jest zidentyfikowanie głównych nurtów tematycznych występujących w literaturze naukowej w obszarze odporności organizacyjnej. Projekt badania/metodyka badawcza/koncepcja: Przegląd literatury (formalna eksploracja tekstu) 266 artykułów opublikowanych pomiędzy 01.2003 r. i 11.2022 r. Wyniki/wnioski: Przeprowadzona analiza literatury pozwoliła na: zidentyfikowanie strumieni tematycznych w artykułach dotyczących odporności organizacyjnej, wskazanie zagadnień najczęściej analizowanych i wartych uwagi w zapewnianiu ciągłości działania organizacji. Ograniczenia: Wyniki zawężone są do zastosowanych słów kluczowych oraz danego czasu analizy (statyczne ujęcie), co stanowi klasyczne ograniczenie w przeglądach literatury. Zastosowanie praktyczne: Przedstawione zagadnienia mogą być wykorzystane przez praktyków biznesu w procesie wzmacniania odporności organizacyjnej i tym samym maksymalizacji ciągłości działania. Dla naukowców identyfikacja strumieni odporności organizacyjnej może stanowić wskazanie kierunków dalszych badań. Oryginalność/wartość poznawcza: Główną wartością artykułu jest wykazanie znaczenia elementów odporności organizacyjnej w codziennych decyzjach zarządczych.

EN

Purpose: The purpose of this literature review is to identify the main thematic trends in the scientific literature in the field of organizational resilience. Design/methodology/approach: Literature review (formal text exploration) of 266 articles published between 01.2003 and 11.2022. Findings/conclusions: The conducted analysis of the literature allowed for: identification of thematic streams in articles on organizational resilience, indication of the most frequently analyzed issues and worth attention in ensuring the continuity of the organization’s operation. Research limitation: The results are narrowed down to the keywords used and the time of the analysis (static approach), which is a classic limitation in literature reviews. Practical implications: The presented issues can be used by business practitioners in the process of strengthening organizational resilience and thus maximizing business continuity. For scientists, identifying flows of organizational resilience may be an indication of the directions for further research. Originality/value: The main value of the article is to demonstrate the importance of the elements of organizational resilience in everyday management decisions.