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Content available Why organizations do not use the information obtained during auditing for improvement – identifying the reasons
Ligarski Mariusz
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
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2024
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z. 194
245--258
EN
Purpose: The aim of the article is to examine the reasons why organizations do not use the information obtained in the audit process. Design/methodology/approach: For the realization of the work we used the results of our own research of organizations that have certified quality management systems for compliance with the requirements of ISO 9001. The information obtained relates to organizations operating in the territory of Poland. Findings: Organizations conducting quality management system audits acquire a variety of information that should be used for management purposes. Some organizations have serious problems with acquiring data and processing it, and using the information for decision-making and improvement-oriented activities. The paper identifies 10 potential reasons why organizations do not use information from the audit process. A comparison was made between the causes found in internal and external audits. An analysis of each of the identified causes was carried out, paying attention to their origins. Attention was paid to the connections between the causes. Directions for eliminating problems were indicated. Practical implications: The results obtained have practical application. Organizations with an awareness of the causes of problems are able to take, both corrective action and preventive action. In the first case, it is about taking corrective actions to existing problems. In the second case, it is about preventive actions, which should prevent a problem from arising. Social implications: The results obtained have social implications. They draw attention to the need to build a pro-quality and improvement-oriented awareness. Originality/value: The article for the first time identifies the causes of problems arising in organizations in the context of the use of audit information. Attention is paid to the mechanism of disorders and ways to eliminate them are indicated. The article is especially recommended to the top management of organizations that conduct system audits.
2
Content available Quality of life assessment in terms of residents - example of a large city
Kwosek Patrycja, Ligarski Mariusz
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
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2022
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z. 161
79--95
EN
Purpose: The objective of the article is to present the quality of life in terms of residents in the example of a large city. Design/methodology/approach: Research was carried out remotely using an online questionnaire. A diagnostic survey method was used with the residents. The research topics are related to the quality of life of the residents, based on the current state of life and factors influencing the quality of life. Findings: The study found that the quality of life has a significant impact on the functioning of residents in their private and professional lives regarding living conditions in a large city. The conducted research shows that there are many problems related to the quality of life of the residents and that information on their existence may be valuable information for Municipal Office. Social implications: Social implications of the research were indicated. Attention was paid to the benefits of research for improving the quality of life in the city. Originality/value: The study highlights the need for comprehensive quality of life research conducted among residents. Methods of obtaining data from residents were proposed to Municipal Offices and the conditions for their use for the city's development were defined.
3
Content available How cities measure quality of life - concept of the second stage of the research
Ligarski Mariusz
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
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2022
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z. 161
97--109
EN
Purpose: The aim of this article is to present the concept of the second stage of research concerning the study of quality of life at the city level and to indicate the cognitive possibilities offered by combining the two stages of research. Design/methodology/approach: Based on the results of the first stage of research, the assumptions and methodology for the second stage were developed. A concept of a survey carried out among a sample of 84 municipal offices of cities with over 50,000 residents located in Poland is presented. Particular attention was paid to the development of the research tool and the conditions necessary to obtain a high return in the survey. Findings: The developed concept provides an opportunity to trace the dynamics of phenomena related to the study of quality of life at the city level. It enables comparison of two groups of cities which conduct and do not conduct structured research on the quality of life. It provides information required to explain adverse phenomena related to data collection and processing and their causes. Research limitations/implications: Limitations resulting from the specificity of the research were highlighted and directions for further research were indicated. Practical implications: The possibility of practical use of the research results in the context of data acquisition for sustainable development of cities was highlighted. Social implications: Social implications of the research were indicated. Proper acquisition and utilisation of information obtained from residents should affect improvement of the quality of life. Originality/value: The article presents a completely new approach to research on the quality of life on the city level. In the first stage, the aim was to investigate whether municipal offices are able to extract data from surveys on quality of life of their residents in order to use them for sustainable development. The second stage involves investigating how the cities process these data and the extent to which they use this information in their office activities.
4
Content available Study on disruptions in the quality management system in compliance with ISO 9001:2015
Ligarski Mariusz
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
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2020
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z. 142
195--203
EN
Purpose: The objective of the study is to present the results of a study on disruptions occurring in organizations, certified for compliance with the requirements of ISO 9001:2015, as well as the results of analysis on the results obtained. Design/methodology/approach: The study was carried out on a group of 69 organizations certified by a large international certification body. The original method of analyzing disruptions in systems, based on non-compliance identified during third-party audits, was used in the study. Findings: The results of the study have been presented. A summary of the number of non-compliances identified in relation to the sections and subsections of the ISO 9001:2015 standard has been prepared. A summary of the number of non-compliances identified in small, medium-sized and large organizations in relation to subsections of the standard has also been drawn up. Practical implications: It has been pointed out that the evaluation of disruptions in the system should consist in analysis of their causes and taking actions that will protect the organization from further occurrences. Such knowledge should help organizations better maintain and improve quality management systems. Originality/value: Specific sections and subsections of the standard, in which problems have been identified, were indicated. An attempt was made to determine the impact of the size and type of the organization's activities on the type of disruptions. Yet again, it was confirmed that examination of problems with the original method, based on the results of third-party audits, provides objective information on non-compliance in organizations.
5
Content available Supply chain quality management of automotive components
Kawalla Claudia, Ligarski Mariusz, Höck Michael
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
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2019
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z. 133
69--83
EN
Inferior automotive component quality might be caused by diverse sources in the supply chain network. To compete in a highly dynamic environment, a supply chain quality management integrating quality issues of the internal and external supply chain is needed. In this paper, a supply chain quality management model for automotive components was developed on the basis of further development of ISO 9001:2015. This way, the quality within the value chain can be managed. To evolve the model, the novel concept of supply chain quality management and its dimensions were reviewed in the literature. Drawing upon the results, intersections concerning common processes of both approaches, quality management and supply chain management, were identified using ISO 9001:2015 and the SCOR model. Based on the findings, a supply chain quality management model for automotive components was developed and will be introduced. The results reflect implications for the management of supply chain quality to be implemented by companies.
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