The literature includes a wide selection and distribution of performance indicators to be used in different areas of the company. The paper highlights the Key Performance Indicators (KPIs) as those that are the most universal and allow the control of intended targets in different areas of the enterprise. KPIs are financial and non-financial process measures used to assess the degree of achievement with regard to strategic and operational objectives in a company. They are also used to measure the effectiveness of all activities undertaken in an organizational unit. The paper presents the possibility of using KPIs to improve the quality of manufactured products, by analyzing the trend of selected indicators. This analysis gave an impulse to undertake improvement actions in the company consisting in the use of quality management method – in this case 5 WHY leading to the initiation of preventive and corrective actions in the occurrence of defective products.
The article attempts to identify opportunities to improve the quality of life of older people by implementing smart city solutions. Literature research presented in it contains answers to the following questions: what is planned to be achieved as a result of the smart city concept implementation, why this concept is implemented, who participates in this task and how to achieve the expected result of smart city implementation. In response to the first and second question, attention is paid to the needs of older people – smart city solutions exploitators, associated with a specific type of transport, which must be met to achieve quality of life at a certain level. The answer to the third question is an indication of the participants, such as designers, constructors, producers of solutions in the area of the smart city, as well as their exploiters. The last ones may be customers of transport organizations (passengers, users of the water supply system), users (drivers) and maintainers of transport means. Participants in transport systems – local authorities responsible for its functioning as well as the management of the transport company – may also participate in the discussed participation. Tasks that should be given to individual participants in the process of meeting needs have been defined. It was also pointed out that their role should not focus solely on technical aspects, but social participation is of particular importance, on which the quality of life of people in society depends.
Managing the natural environment in the city is an important element of city management. Smart city authorities should take into account the opinion of residents about the comfort of living in the urban environment management strategy. A very important element of the natural environment in the city is air quality, which significantly affects the comfort of living in the city. The article presents surveys of opinions of the residents of a selected city in Silesia in Poland. The respondents' knowledge on the sources of air pollution in the city, the perceived health effects resulting from polluted atmospheric air and the expectations of residents towards the city authorities were examined using the anonymous questionnaire method. Residents' behavior in the situation of increased air pollution was also examined. On the basis of surveys, prophylactic pro-ecological activities were identified with the highest degree of acceptance of the local community as potential directions of urban environment management. The implementation of such activities, taking into account the opinions and preferences of the residents, is part of the co-management of the intelligent city.
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