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Anti-crisis and aid measures taken in Poland following Russia’s aggression against Ukraine, including activity at local government level

Mańka-Szulik Małgorzata, Krawczyk Dariusz, Wodarski Krzysztof

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2023

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z. 168

325--338

EN

Purpose: The aim of this paper is to present the anti-crisis and aid measures undertaken in Poland during the first hundred days after the aggression of the armed forces of the Russian Federation in Ukraine, which began on 24 February 2022. Design/methodology/approach: For the purpose of this paper, legal acts were analysed, literature was reviewed, representatives of organisations involved in refugee assistance, Polish and foreign volunteers, and officials responsible for conducting anti-crisis activities were interviewed. The result was a consolidation of various forms of activity in Poland that constituted an institutional and civic response to the war initiated by Russia's attack on Ukraine. Findings: A study of the activity of the local government unit in the face of the situation caused by Russia's armed aggression against Ukraine was carried out by analysing the actions taken in Zabrze in the period of one hundred days after the outbreak of war. Originality/value: The described activities - on the example of the local administration and the local community of Zabrze - confirmed that the emergency situation related to the war in Ukraine activated members of the local government community and mobilised them to directly participate in the implemented aid projects.

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Optimizing the provision of public services by local administration as a component of the smart city concept on the example of Zabrze

Mańka-Szulik Małgorzata, Krawczyk Dariusz

Management Systems in Production Engineering

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2022

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nr 2 (30)

192--199

EN

Surveys performed among the residents of Zabrze indicate that in 2021 the majority of respondents (67%), wishing to use public services provided by the local government, still preferred to visit the office in person. Residents noticed negative aspects of direct service, such as queues of people waiting for the case to be completed (26%), excessive bureaucracy (24%) or lack of parking spaces (18%). However, they counted on help in completing the necessary formalities by officials who should be: professional (20%), communicative (18%) and kind (17%). The use of the digital platform (ePUAP) dedicated to customer service was reported by 32% of respondents. At the same time, as much as 40% of the respondents, in order to save time and to simplify procedures, declared their will to use innovative methods of remote contact with public administration (e.g. via social media). The COVID-19 pandemic showed that it was possible to increase (even by 250%) the number of cases handled remotely, which with over 90% of households in Poland with access to a computer network creates opportunities for integrated development as part of the Smart City idea. The aim of the paper was to identify the residents’ expectations related to the provision of public services by local administration. Precise determination of the ways of perception of both direct and remote customer service has not only an application value. It also allows for further research study on the management of local government, including the organization of management control, as well as social communication of local governments.

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In the management of electronic public services in the metropolis during the Covid-19 pandemic

Kuzior Aleksandra, Mańka-Szulik Małgorzata, Krawczyk Dariusz

Polish Journal of Management Studies

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2021

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Vol. 24, No. 2

261--275

EN

The Covid-19 pandemic has radically affected social and organizational behavior. The aim of the article is to indicate the number and scope of public services provided electronically during the Covid-19 pandemic. Research in this area has not been conducted so far. The authors give answer to the research question on how the limitations of social mobility during the pandemic contributed to the use of public services provided electronically. The research was carried out using the methods of a classic telephone interview and a questionnaire directed to a deliberately selected research sample. As a result of the study it was found that these limitations generated a radical increase in the number of e-services delivered by local government administration and the need to verify the methods of information management and communication with the society used so far. The trend may turn out to be much more persistent than the sanitary restrictions that triggered it. Local government units that were the subject to the study recorded an increase in the number of public services provided with use of the Electronic Platform of Public Administration Services (ePUAP) by 170.8% in 2020 compared to the number before the pandemic in 2019.

PL

Pandemia Covid-19 radykalnie wpłynęła na zachowania społeczne i organizacyjne. Celem artykułu jest wskazanie liczby i zakresu usług publicznych świadczonych drogą elektroniczną podczas pandemii Covid-19. Badania w tym zakresie nie były dotychczas prowadzone. Autorzy odpowiadają na pytanie badawcze, w jaki sposób ograniczenia mobilności społecznej podczas pandemii przyczyniły się do korzystania z usług publicznych świadczonych drogą elektroniczną. Badanie przeprowadzono metodą klasycznego wywiadu telefonicznego oraz kwestionariusza skierowanego do celowo dobranej próby badawczej. W wyniku badania stwierdzono, że ograniczenia te spowodowały radykalny wzrost liczby e-usług świadczonych przez administrację samorządową oraz konieczność weryfikacji dotychczas stosowanych metod zarządzania informacją i komunikacji ze społeczeństwem. Trend może okazać się znacznie trwalszy niż ograniczenia sanitarne, które go wywołały. Badane jednostki samorządu terytorialnego odnotowały w 2020 roku wzrost liczby usług publicznych świadczonych z wykorzystaniem Elektronicznej Platformy Usług Administracji Publicznej (ePUAP) o 170,8% w stosunku do liczby sprzed pandemii w 2019 roku.

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The activities of a local government entity during pandemic conditions using Zabrze as an example

Mańka-Szulik Małgorzata, Krawczyk Dariusz

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2020

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z. 148

401--415

EN

Purpose: The presentation of measures taken within the Polish city with poviat rights, which is Zabrze, to mitigate the spread of SARS-CoV-2 coronavirus, secure the functioning of local administration structures and ensure the work of institutions and companies subordinate to local government in the light of the pandemic in 2020. Methodology: The process of involvement of municipal entities in the activities of government anti-crisis services, the specificity of performing tasks for the benefit of the local community and taking initiatives to mitigate the effects of the pandemic in particular segments of the inhabitants' life activity was shown. Findings: The implemented management procedures for the planning and coordination of measures to reduce the negative social and economic effects caused by coronavirus were presented. Practical implications: The record and analysis of the measures taken by the local government administration together with its subordinate entities in the event of a crisis may serve to optimise planning activities in case of a similar threat. Exceptionality: The activity of individual entities, institutions and services was a reaction to an exceptional epidemic situation, which affected all spheres of social and economic life, and therefore required a conscious crisis management.