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Systemic determinants of learning in public administration. A case study of phytosanitary inspection

Pasieczny Jacek, Postuła Agnieszka, Rosiak Tomasz

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2024

z. 202

461--471

Purpose: The aim of the article is to depict the systemic nature of the conditions for learning processes in public administration organizations. The research problem undertaken by the authors is encapsulated in the question: What are the key conditions for the learning processes of public administration organizations? Design/methodology/approach: The text is based on qualitative research. Researchers based on 31 open interviews. The work was grounded in two principal theoretical frameworks: the action research methodology and the concept of the learning organization. Findings: Research has allowed for the identification of the key determinants of systemic learning within the public administration organization. Specifically, attention should be paid to: employee engagement, employee competencies, staff rotation in the HR area, as well as financial resources, employer branding, technical equipment, IT systems, and incentive systems. Research limitations/implications: Qualitative research faces limitations such as small sample size and lack of representativeness. Conducting a quantitative verification of the impact on the administrative organization of identified categories such as staff rotation, employee engagement, employee competences, and financial resources would be a natural extension of the conducted research. Practical implications: The research has identified areas of change that should be introduced in the analyzed organization to dynamize the learning process. The strong sense of mission among employees only partially balances some weaknesses of the organization. Social implications: The implemented solutions can lead to significant improvement in the learning processes within the analyzed organization. Relatively minor changes, such as in onboarding or motivation, can result in a substantial enhancement of functionality. Originality/value: The particular value of the text lies in depicting the systemic nature of the conditions influencing learning processes within a public organization. However, some of these conditions are of particular significance. Among such conditions are effective HR enabling the utilization of Public Service Motivation, as well as funding and resources.

Employee engagement in the public sector amid unstable systemic solutions

Postuła Agnieszka, Pasieczny Jacek, Rosiak Tomasz

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2024

z. 199

505--515

Purpose: The aim of the research is to identify the determinants of employee engagement in the public sector, with particular emphasis on factors supporting this engagement. Design/methodology/approach: The research presented in the article is based on ethnographic methods and was conducted in an organization responsible for state phytosanitary control. The researchers conducted analyses based on 31 open interviews. This approach included partially standardized interviews containing unstructured questions, using a scenario focusing on resource management. Findings: The results of these efforts identified financial constraints as a significant challenge in the process of improving engagement in the examined public sector organization. However, even slight improvements in equipment or financial motivation are perceived as motivating. A key factor in supporting engagement is the selection of employees with high motivation for public service. Research limitations: The qualitative research method does not allow for generalization beyond the analyzed case and similar cases. The determinants of involvement of public organization employees indicated in the interviews could be verified in quantitative research. Practical implications: Public administration, which usually cannot offer competitive remunerations with respect to the private sector, should put more emphasis on the development of HR departments, whose activities should be aimed at two areas: lowering employee retention (lowering the risk of losing organizational memory) and increasing their job satisfaction. Social implications: The case of public administration is unique in the context of social impact. Identifying the main conditions of public organization involvement can contribute to improving the efficiency of the organization, thus ensuring the efficient expenditure of public funds. Originality/value: Identifying the key conditions involved in a public organization is particularly important for both management theorists and practitioners. Knowledge in this area is essential for optimizing resource allocation processes and prioritizing actions to improve efficiency.