Wyniki wyszukiwania - BazTech

1

Examining the impact of service quality and product innovation on willingness to buy electric vehicles: the mediating role of customer satisfaction

Sitinjak Charli, Ober Józef

Production Engineering Archives

|

2025

|

Vol. 31, Iss. 2

163--172

EN

Adopting electric vehicles (EVs) is a critical step towards achieving sustainable and environmentally friendly transportation systems in urban areas. This study delves into the factors that influence consumers' willingness to buy electric vehicles in Jakarta, Indonesia, focussing on the mediating role of customer satisfaction. The research framework integrates service quality, product innovation, and customer satisfaction as key determinants of the adoption of electric vehicles. Data from 420 respondents were analysed using regression and mediation analyses. The findings underscore the importance of service quality and product innovation in shaping consumers' willingness to embrace EVs. Efficient after-sales services, responsive customer support, and innovative product features positively impact consumers' perceptions and willingness to adopt electric vehicles. Furthermore, customer satisfaction emerged as a crucial mediator in this process, highlighting the importance of ensuring ongoing satisfaction throughout the EV ownership experience. These insights offer valuable guidance to EV manufacturers and policymakers in Jakarta and beyond as they seek to promote the adoption of cleaner and more sustainable transportation options. Furthermore, this research contributes to a broader understanding of the dynamics of EV adoption in urban settings and calls for continued efforts to improve service quality, innovation and customer satisfaction in the EV industry.

2

Social factor to determine social acceptance toward ELV management

Sitinjak Charli, Ismail Rozmi, Tahir Zurinah, Fajar Rizqon, Ober Józef

System Safety : Human - Technical Facility - Environment

|

2024

|

Vol. 6, iss. 1

35--45

EN

Indonesia, as a country with a highly developed automotive sector, is ranked 2nd under Thailand in the number of 4-wheeled vehicle production. However, the high number of automotive industries in Indonesia has directly threatened the high number of vehicles classified as end-of-life vehicles (ELV). Until now, Indonesia has been unable to address the ELV problem adequately; all efforts have been made to reduce the number of vehicles that are not suitable for use in Indonesia, such as the implementation of periodic emission tests, euro 2 and euro 4. Still, this regulation has not received a positive response from the public. This study attempts to test the previously designed acceptance model, in which external and internal factors from within the individual are considered. The findings of this study provide an overview of the social acceptance model for new policies, indicating that the government must consider each factor before developing and implementing new regulations.

3

Optimization of financial management for enhancing the Electric Vehicle market in Medan, Indonesia

Munthe Kornel, Simanihuruk Peran, Sitinjak Charli, Ober Józef, Kochmańska Anna

Management Systems in Production Engineering

|

2024

|

nr 2 (32)

212--225

EN

The global shift towards sustainable transportation, exemplified by the increasing adoption of Electric Vehicles (EVs), represents a vital response to contemporary environmental and energy challenges. This study investigates the determinants of consumers’ Desire to Purchase EVs within the unique context of the Medan market, where consumer preferences and market dynamics differ from more globally examined settings. Additionally, it explores the mediating roles of Consumer Awareness Campaigns and Local Industry Partnerships in shaping purchase intent. Through a comprehensive survey of 832 respondents in Medan, Indonesia, the study reveals crucial insights. Government incentives, including tax breaks and rebates, emerge as influential factors, significantly increasing consumers’ inclination to adopt EVs. Equally vital is the accessibility and availability of charging infrastructure, which is pivotal in bolstering consumer confidence in EVs. Consumer perceptions and attitudes have a significant bearing on purchase intent, with positive perceptions regarding environmental benefits, cost savings, and driving experiences contributing to the heightened desire for EV ownership. Effective financial management strategies also play a positive role, emphasizing the significance of sound financial planning and resource allocation. Further-more, this research emphasizes the instrumental role of Consumer Awareness Campaigns in shaping purchase intent. These campaigns are a powerful tool for elucidating the multifaceted advantages of EV ownership, encompassing environmental consciousness, economic feasibility, and enhanced driving experiences. Local Industry Partnerships within the Medan EV market equally contribute to heightened purchase intent, reflecting the synergistic effects of collaborative initiatives.