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1
On creating customer service quality process: an automated application
Bondarowska K., Wojtkowski W.
Foundations of Control and Management Sciences
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2006
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No. 5
5-17
EN
This article describes conceptual approach to the construction of the consumer service quality process and its automated Q-S application. The method is based on the Scrvqual model in which it is assumed that the assessment of the quality is subjective, and depends on the perception of the customer. The Q-S application presented in brief in this work uses the notion of gaps, as derived from the Servqual model.
2
Characteristic and developmental factors of family businesses in Poland
Bondarowska K.
Foundations of Control and Management Sciences
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2004
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No. 2
5-9
EN
The paper presents conception of family business definition. Moreover, it compares global output of Polish households in sections.
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