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Toward a model of the impact organisation, human and technology factors have on the effectiveness of safety management systems

Wilson E. S.

Journal of Achievements in Materials and Manufacturing Engineering

2008

Vol. 31, nr 2

827-836

Purpose: In this paper, the technology management and safety regulation and implementation challenge are examined by drawing on lessons from local and international events. The 2000-01 unplanned withdrawal from service of Ansett's B767 fleet highlighted the way systemic problems can combine with ageing aircraft issues to rapidly impact the safety or economic viability of a fleet. Design/methodology/approach: Factors influencing organisational growth and commercial arrangements (e. g. alliancing, global supply chain management), together with human factors considerations in safety management systems such as individual participation in formal and informal knowledge networks, are drawn together to establish the foundation for improved management and regulatory approaches to aerospace technologies throughout their product life cycle. The paper describes the development of a management framework based on knowledge management principles focused on helping meet the combined need of satisfying continuing technical integrity requirements whilst maximising the value obtainable from continuing to operate a fleet of aerospace platforms for the duration of their product life cycle. Findings: This paper has built on earlier work and drawn these considerations together and proposed a management framework that seeks to allow executive in the broader organisation to better understand where the impact of decisions can spread. Practical implications: The framework allows those responsible for regulation and safety management to understand the potential context of their risk environment and that the sources of significant risk may well be outside their immediate area. This duality of purpose allows the proposed management framework to be used to enable the inherent value associated with maintaining high cost aircraft in service as long as possible whilst minimising exposure to the risk of unexpected technical issues. Originality/value: Adoption of alliancing practices that require open communication and mutual cooperative relationships between operators, regulators, type certificate holders etc is recommended within a framework of strategy focused organizational arrangements to achieve the maximum value for all concerned.