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Comprehensive Review of Enterprise Resource Planning (ERP) Systems And Performance Management Integration In Healthcare

Al-Assaf Karam, Alzahmi Wadhah, Ahmed Vian, Bahroun Zied

Management Systems in Production Engineering

2025

nr 3 (33)

332--353

This review paper investigates the relationship between Enterprise Resource Planning (ERP) systems and performance management in healthcare, aiming to clarify how ERP implementation affects both operational and strategic outcomes. Applying the PRISMA framework, the study analyzed 74 research papers, providing a detailed content analysis of ERP benefits, challenges, and implementation factors alongside a quantitative review of research themes and geographic focus. Findings indicate that ERP systems can streamline healthcare operations and enhance strategic management, yet a significant gap remains, indicating that limited studies address how ERP systems specifically affect performance management frameworks. This review is particularly relevant for healthcare administrators, policymakers, and system integrators, offering insights to optimize operational efficiency, allocate resources, and align ERP adoption with strategic goals. While considerable research examines ERP’s operational advantages, few studies connect these to actual performance outcomes, highlighting a need for further investigation. This review focuses on ERP systems within healthcare, recommending that future research extend to other systems to support broader healthcare improvements. The practical implications of integrating ERP with performance management frameworks extend to improving patient-centered care and driving efficient service delivery. Addressing identified gaps may strengthen ERP adoption and performance strategies, fostering a more effective healthcare environment. Moreover, integrating ERP with performance management frameworks has social implications, as it could enhance patient-centered and efficient service delivery. The originality of this study lies in its comprehensive exploration of ERP-performance relationships, providing a meaningful foundation for future research initiatives.