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2 2024

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Manager competence model in the context of employee trust

Wziątek-Staśko Anna, Ryszewska Marta

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2024

z. 201

405--416

Purpose: The aim of the research conducted was to try to identify the competences of managers that positively influence employee trust. The relationship identified between managers' competences and employees' trust seems extremely interesting. It became the inspiration for the considerations presented in this article. Design/methodology/approach: The survey was conducted using the CAWI method, based on the author's survey questionnaire with a total of 14 questions. A Likert scale was used in the research process. Findings: The collected factual material exposes the special role in the process of building intra-organisational trust of such groups of competences as communication or human capital management. In addition, the studied influence of personality traits and trust determinants made it apparent that, for employees, one of the most important characteristics of a manager is emotional maturity. Research limitations/implications: The analysis of the survey results was carried out on the basis of 216 correctly completed questionnaires. Further research should be carried out on a larger number of respondents, taking into account industries and professional groups. Originality/value: This article is based on a thorough analysis of the literature on the topic and the authors' own research. It presents a model of managers' competences positively influencing employees' trust, developed on the basis of factual material. It is addressed to researchers dealing with the subject and managers seeking solutions in building intra-organisational trust.

Feeling of happiness and organizational commitment as assessed by contemporary employees

Wziątek-Staśko Anna, Gracjasz Katarzyna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

2024

z. 200

639--650

Purpose: The aim of the publication is to present the opinions of contemporary employees on the relationship between their sense of happiness at work and their organizational commitment. Design/methodology/approach: The article predominantly focuses on the discussion of the determinants of the sense of happiness. The article is interdisciplinary in nature, as it intertwines findings from the fields of psychology, management, philosophy and social sciences. The research was based on the qualitative methodology. Polling the views on the relationship between the indicated constructs was conducted using the CAWI survey conducted in November 2023 on a sample of 220 Polish employees. Findings: Research results prove that modern employees perceive the existence of a correlation between their sense of happiness in the workplace and organizational commitment. Research limitations/implications: The sociodemographic diversity of the participants in the study (e.g. age, gender, etc.) may, to some extent, distort the obtained results. In the future, the research sample should be expanded to confirm the obtained results and the in-depth interview technique should be additionally used. It is also suggested to develop a new measurement tool that will allow for the formulation of more precise conclusions using advanced statistical methods. Practical implications: Being happy at work is important to modern employees, unlike the attractiveness of remuneration, the role of which in the process of creating a sense of happiness at work gives way to good relations with the managerial staff. Happy employees are dominated by the emotional component of organizational commitment. Originality/value: The issues discussed in this article fill the research gap regarding the identification of the interdependence existing between the sense of happiness at work and organizational commitment, thus expanding the area of knowledge about organizational behaviour in the presented area.